This review is about the staff at the Hampton Inn Titusville. We were attending the fly out of the space shuttle Discovery. When we checked in the staff member Kris was very curt and rude. Not at all what we expected from the Hampton Inn staff. Usually they are friendly and congenial.
She was getting to the end of her shift, but that is no excuse. We would recommend her manager Dominick who was up front with her when we checked in give her a lesson in guest relations and professionalism.
Oh the other hand when the shift change occurred we were so pleasantly greeted by Sarah who was a breath of fresh air. She was professional, pleasant and so accomodating. I asked about restaurants, information on the space center, breakfast, since we were leaving for the fly out at 4a.m. the next morning and she was extremely helpful. She also baked cookies, as the custom, at the inn and offered them to us. The next morning the lady on staff was also so very nice and helpful. I didn't get her name as we were in a hurry. Our stay was from Monday April 16 to Tues. April 17, 2012. We would stay here again because of Sarah and the other morning employee, but not unless Kris is replaced or has a change of attitude.
- Official Description (provided by the hotel):
- Titusville may host the Kennedy Space Center, but it doesn't take a rocket scientist to figure out that this beautiful 4-story interior corridor hotel is the place to stay. Servicing both the business and leisure traveler, the Hampton Inn Titusville is conveniently located just off Interstate 95 (Exit 215) or Highway 50. As home to the Merritt Island National Wildlife Refuge and the Canaveral National Seashore, Titusville remains the only place in the world where you can watch a rocket launch, take an eco tour by boat or helicopter, frolic on the beach and play a round of world-class golf - all in the same day! ... more less
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- Also Known As:
- Hampton Inn Titusville / i-95 Kennedy Space Hotel Titusville
- Titusville Hampton Inn