I made my first tandem 15,000 ft skydive at SSC on 10/10/10. It was a beyond awesome experience. My instructor, Pablo, was helpful, patient and very friendly. This combination put me at ease. I purchase a DVD of my experience taken by Cory, the videographer. He was friendly and funny which also helped ease the nerves. The staff are also friendly and helpful. I was there for 4 hours (total), but it was worth the wait. I plan to return soon to make the 18,000 ft. dive. It was easy to make reservations. They confirm the same day with an email with instructions on everything that you should know before you get there.
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