My husband and I booked this hotel through hotwire for our 1st year wedding anniversary. I did not have a good first impression looking at the pictures on their website since the interiors seemed a bit dated in comparison to other hotels in the area. But let me tell you this, where the hotel lacked in esthetics, made up for in amenities and wonderful staff. While checking in, we had requested the front desk clerk if it was possible to get a room with a view. At first they could not find one that was equivalent to the rate we had paid.. but they could probably tell that we really wanted a room with a view..so the clerk ended up giving us a complimentary upgrade! Shout out to Nery D. for being so awesome and accommodating! It really made our day. We stayed in the Bayview Suite. The view was AMAZING! The room was very spacious, i came with a sofa sleeper, coffee table, the patio had seats and a small table to lounge. Inside, the room was equipped with a Keurig coffee maker (Hyatt does not even have this), mini fridge, microwave and mini sink. The cabinets had paper plates, cups and utensils. I was not expecting to get all these amenities for the price we paid. It was totally worth it. We really wanted to stay at a hotel that had everything so that we could just relax..they even have massage services. We also loved the fact that the hotel gives out a coupon book to use during your stay.. Buy 1 get one free drink, free appetizer at Firefly, Free water, buy one get 1 breakfast at the Blue Pearl.. etc. Food prices were reasonable. It was also great that you can bring your own drinks, snacks to the pool area. The only negative thing i could say about this place would be your neighbors.. if they have kids, obviously it might get a little loud or if you have people that are not courteous and slam their doors when you are trying to sleep. Maybe that's something the hotel can improve at by installing something on their doors. Overall i had a great experience with the hotel. When it came to checking out, we had mentioned that (I've never paid parking when booking through hotwire) parking fee is usually waived. It wasn't such a big deal to us, parking is parking.. but the clerk offered to waive one night (we stayed for two), and we were happy with that. She ended up waiving all of the parking for us! Their staff is really nice and friendly, they will go the extra mile to make their guest happy and satisfied. We will definitely come back!