I stayed here for San Diego Comic-Con 2014. Rooms are booked through Travel Planners. I requested 2 beds, they booked a single King. I immediately contacted them to fix it, they said my request was noted.
Fastforward to the Con, and I find that my request was never passed on to the hotel; they still have us booked in a single King. Even though it wasn't their fault, Alexandra was able to get me into a King with a roll away. That kind of change on a weekend like SDCC is very difficult, and she was polite and even apologetic throughout. Good customer service really makes a big difference in hotels, and fixing a problem they didn't create definitely qualifies. In addition to Alexandra, every staff member I've spoken to has been courteous and friendly.
Otherwise, the room is fairly standard. It is a long-ish walk to the con, but doable, and even kind of nice in the morning. They sell breakfast to go boxes in the lobby, which is handy for early morning lines. I would stay here again.