First of all this hotel is amazing with incredible history! The fact that it used to be a bank is awesome they even have the old vault inside! The check in part was great. We were greeted by Dennis the bellman who is great at his job! He was very friendly! We checked in with Jesus who was also friendly and courteous. He made sure we had an amazing room with an amazing view of the city and we really appreciated that. He was very knowledgeable when it came to asking him for advice on where to go and what to do in Downtown. Our room was very nice and roomy, the beds were comfortable and the bathroom was very clean! When we needed extra towels housekeeping made sure we got them in a fast and timely manner. Overall this stay was great! I would definitely recommend this hotel to anyone that stays in Downtown San Diego.