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“Great Hotel, Not So Great Service” 4 of 5 stars
Review of Courtyard by Marriott San Diego Downtown

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Courtyard by Marriott San Diego Downtown
3.0 of 5 Hotel   |   530 Broadway Street, San Diego, CA 92101   |  
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Ranked #11 of 271 Hotels in San Diego
GreenLeadersBronze level
Los Angeles, California, United States
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Great Hotel, Not So Great Service”
4 of 5 stars Reviewed September 3, 2013

First off, the hotel was beautiful and in an amazing location. The rooms were good sized and very clean. We were able to walk to bars and restaurants in the gaslamp. Only complaint is that it took us almost 45 minutes to check out and get our car from the valet. They seemed very disorganized and even lost one guest's keys.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley R, Manager at Courtyard by Marriott San Diego Downtown, responded to this review, September 16, 2013
Jess R, Thank You for your feedback on the hotel. I apologize for the delay in valet when you tried to retrieve your vehicle. This is definitely not our standard to have our guests waiting that long. But I am very glad to hear that you enjoyed our building and the room you stayed in. If you ever return to San Diego, please do not hesitate to contact myself at Ashley.Reid@cymsandiego.com or Veronica Padilla at Veronica.Padilla@cymsandiego.com and hopefully we can make your next stay more enjoyable.
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410 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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English first
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 31, 2013 via mobile

Very much enjoyed the location and style of this hotel. Possible it was an old bank? Location was great for our stay visiting friends downtown and attending a Padres game. Short trip to the zoo as well. Would definitely stay here again!

Stayed August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley R, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this review, September 2, 2013
Laurenm6 ,

We thank you for the positive review and are happy you enjoyed our convenient location and décor of the hotel. We look forward for your return for future stays!
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Palo Alto, California
1 review
5 of 5 stars Reviewed August 27, 2013

We arrived late on a Sunday night, no reservations and the staff was so friendly and helpful! They made sure we were comfortable. The room was beautiful, the lobby like no other. We had just come from driving across the country, starting in Florida, and this was the best hotel we stayed in! I was really impressed with everything, the staff, the room, the ambiance. The interior architech is fantastic. I highly recommend staying here if you are going to be in San Diego. Should we ever come back, we will be staying here.

Room Tip: Consider upgrading to a suite, very roomy and comfy, with everything you could possibly need.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley R, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this review, August 31, 2013
Jilleryz ,

It is definitely our pleasure to hear your satisfaction with our hotel at the end of your cross country ventures. We strive to accommodate our walk in guests as much as possible when our availability allows so. We hope for your return in the future!
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Ashburn, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2013

This hotel did not look like other Courtyards I have stayed in While they are usually pretty nice, this one was above standard.
For one thing, it is located in an old building that was once something else, maybe a bank. The inside is just lovely, with beautiful old mouldings and ceiling work. It felt so solid, unlike the type of building that is built just to be a Courtyard. It had alot of the original ironwork too, which added to its character. It felt like a high class hotel.
The staff was excellent, as was the bar.
The room, while a King, was quite small... my only complaint.
All in all, a very nice experience for us.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley R, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this review, August 28, 2013
Caroleslie,

Our hotel is indeed a historic building originally built in 1928. It does feature a hand painted ceiling along with marble columns and floor from different parts of the world in our lobby. We do have multiple room sizes and options so please don't hesitate to request a larger room on your next stay with us. We hope to see you soon!
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

I had the pleasure of staying at the Marriott Courtyard on Broadway in San Diego, this hotel is an old bank and the bank fixtures remain in tact from it's bank era right down to the vault were they now use for meetings. Sau is the hotel historian and a delightful young man - (he even remembered my name) he is truly a great ambassador for the hotel. I hope when I return again next year I will have the pleasure in meeting him again.
Thank you to all the staff for making my 2 days the best 2 days in san Diego.

Room Tip: sorry there is no pool I can't seem to unclick
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley R, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this review, August 28, 2013
Susan C,

Sau is definitely a valued team member of our hotel and will be delighted to greet your return with us next year. We are glad you enjoyed his informative tour of our historic bank. Due to its registry as a historical building in San Diego we do not have a pool to keep the original integrity of the building.
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N. Hollywood, CA
Top Contributor
74 reviews 74 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 21, 2013

Very nice courtyard in downtown San Diego. Staff is excellent! Happy hour prices are great and the room are nice & comfy. Cool looking over the town and you can walk to everywhere. This building was originally an old bank and you can go downstairs and see the safe that has been turned into a conference room. Had a great time walking to Petco Park and hitting a few bars on the way. A fun weekend. Only bummer is parking! Valet at $36. a night.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley R, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this review, August 28, 2013
bgrs2go,

We are glad you enjoyed your stay at our hotel and were able to take advantage of our convenient location and tour our historical features within our property. You will find our valet comparably cheaper than other downtown locations along with the convenience of unlimited in and out privileges during your stay. We hope to see your return in the future!
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London, England
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 20, 2013

In many ways it's just another Courtyard Marriott, but of course the location and the building makes it stand out somewhat. But for me what really makes it stand out is the service. The staff really go out of their way to make you feel at home, and as a business traveller there on my own, I really appreciated this.

The rooms are also a very good standard and kept immaculately. The only tiny thing to fault this hotel on is the valet parking charge, which is pretty steep, but completely standard for this part of town.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley R, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this review, August 28, 2013
DominoDays,

We appreciate the positive feedback on our hotel and hope you continue to stay with us in the future. Be on the lookout for seasonal promotions that include free valet and discounted rates.
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Additional Information about Courtyard by Marriott San Diego Downtown

Address: 530 Broadway Street, San Diego, CA 92101
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in San Diego
#22 Romantic Hotel in San Diego
#27 Green Hotel in San Diego
#34 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Diego Downtown 3*
Number of rooms: 245
Official Description (provided by the hotel):
Come experience the perfect hotel for your San Diego stay. Housed in a 1920's historic landmark building, the reinvented Courtyard San Diego Downtown welcomes guests with the sophisticated comfort of modern accommodations, while embracing the character of the distinguished former financial institution. From the moment you step through the revolving front doors, you will be whisked away to an inviting and intimate space to unwind, gather your thoughts, or share a laugh and a beverage with friends. Exquisite remnants of the former bank grace the interior of our hotel and mix with a fresh, contemporary style. Whether you are here for business or pleasure, you can expect impeccable service and an unbeatable location in the Gaslamp Quarter; offering hundreds of dining and entertainment options. We are conveniently located in the heart of the business district, walking distance to the waterfront and San Diego Convention Center, and minutes away from the San Diego International Airport and the world-famous San Diego Zoo. We are also just steps away from the San Diego Trolley which connects Downtown to Mission Valley, Chula Vista, and the International Border. Reinvented with fresh decor and design, our guest rooms and suites provide superior accommodations for individual travelers, business groups, event groups and families. Each of our rooms offers luxury bedding, free high-speed Internet and microwaves, refrigerators and safes in every room. After sightseeing or a day of meetings, enjoy delicious California cuisine at THE LOBBY or grab a snack at our 24-hour market. At the Courtyard San Diego Downtown, we're ready to serve up what you want - where you want. ... more   less 
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Also Known As:
Courtyard By Marriott San Diego Downtown Hotel San Diego
Courtyard San Diego Downtown
San Diego Courtyard
San Diego Marriott

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