I just returned from a one week stay at the so-called Kona Kai Resort. My fellow co-workers and I were there for a conference that was held at the resort and felt it was best to stay on premises. Looking back, I would have stayed off-site and rented a car to attend the conference.
Upon check-in, the front desk staff was friendly and attentive. However, I was highly disappointed with the room. The room was a 1/2 step up from a typical motel room and for this being a "resort" I expected more.
The bedding and carpet looked worn, lighting was horrible throught the room and bathroom. The paint in the bathroom needed to be re-done and there were signs of mold on the ceiling. The back of the bathroom door was peeling and the wood was exposed. The tub itself was stained and looked like it needed to be replaced. The bathroom counter was decorated in green tile and was the main decor of the bathroom. However, the grout was cracked and in need of replacement. My co-workers saw these same conditions in their rooms ( approx 4 other rooms).
None of us used the gym facilities due to the additional $10 per visit charge. However, we did tour the facility and the equipment was in good condition. The Kona Kai website states that they are a beach resort. Yes, there is sand bank in the back of the resort that leads to the marina. Yes, you can lay out on the hotel provided lawn chairs but the water is very shallow and crowded with boats and you can not swim or walk in the water to cool off.
I did not eat at the "resort" resturant since it was expensive. I know they catered some of the conference meals and the food quality was average. The banquet facilites were spacious and the outside landscaping was well maintained.
In reference to the title of my review. I checked out of the hotel at the mandated check-out time ( 12:00pm). Upon checking out, I realized I had left some articles in the bathroom ( including jewlery). I returned to the hotel approx 3 hours later,..not the next day...not two days later...but shortly after our room had been serviced by housekeeping. The front desk attendent, front desk manager,security and houskeeping staff claimed that nothing was found in the room or turned in. At one point they told me they did not know who had cleaned the room, but then they told me the attendent that cleaned the room did not turn anything in. Not sure how they could be sure of that since they "did not know who cleaned the room".
Finally after the run around and lack of response from the "resort" staff, I informed the front desk manager that for insurance purposes I was going to file the items as stolen with the Bay police. The front desk manager then insinuated that I had no grounds for filing a report since I had signed a form when I checked in that I would not hold the hotel responsible for lost/stolen items. I still filed a report and the Bay police are investigating the situation.
Overall, I would not stay there again. Not only because of the below average hotel conditions but also due to the lack of responsible and ethical staff.
- Official Description (provided by the hotel):
- At the tip of Shelter Island, the southern California vibe emanates at our beachfront hotel in San Diego. Sun, surf and sea create the tropical essence of our beachfront hotel in San Diego. With a rich history steeped in the beat and bravura of Polynesian and Spanish Colonial, Kona Kai is a restyled creation of fresh, fun elegance punctuated by casual luxury. Perfect for an executive meeting, a surprise getaway or a romantic wedding, Kona Kai offers the right space for the right occasion. You'll find that space amidst quiet, private beaches, lush tropical gardens, astounding bay and marina views along San Diego's most magnificent stretch of waterfront. ... more less
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- Also Known As:
- Kona Kai Hotel San Diego
- Kona Kai Resort San Diego