I always wanted to stay at a 5 star hotel so this vacation my family of 4 stayed here for 4 days. We loved it. We usually stay at Hampton inns or Holiday inn express to save money but I wanted to splurge this time and was so glad we did.
I was a little leery at 1st thinking that this hotel might be a bit snooty but it was not at all. I thought that the staff would be constantly expecting tips but it was the exact opposite. No one ever stood there waiting for a tip and I actually looked forward to giving them. Everyone who works at this hotel (the front desk,valet, housekeeping and the concierge) was so friendly and I truly felt like they were happy that we were there.(my husband noticed this also) It was so strange because at other hotels the employees just seem to be doing a job and could care less about the guest staying there. The staff seemed to enjoy working here. Everyone was eager to help us in any way they could. It changed my mind about 5 star hotels!!!!
I really enjoyed speaking w/Mark the concierge each morning. He helped plan each day of our trip to make it special. Even though I had just met him he made me feel like I was an old friend!
Our room wasn't ready when we arrived.(which was fine; it was before noon) so they kept our bags in storage for us. They kept apologizing I felt like they really felt bad about us flying across the country and not having a room ready. We were fine w/ storing our bags and sight seeing in Coronado for the rest of the day.
The rooms were so nice and the beds comfortable.
I am a tea drinker so they brought me up a tea kettle for the room. We also asked how much $ for a fridge---no charge but it is on a 1st come 1st serve with a limited amount of fridges.
We never did turn down service but did get the chocolates and water each night.
The bathroom had a scale in it---not so sure I liked this on vacation! The towels were so nice and thick as well as the 2 bathrobes. The shower had a modern frameless door and good water pressure. Nice soaps and shampoos provided but I used my own.
We never dined in the restaurants so no comment there.
This was such a pleasant stay for us and we can't wait to return.