The US Grant presents a paradox. It is upscale and classy at the same time that it is located in a depressingly downbeat area. The common areas of the hotel are gorgeous. It is a throwback to the luxury of the early 20th century when hotels were populated by men in formal dress and women in gowns. The rooms themselves vary. I have stayed here twice; once the room was nice, but most recently it left something to be desired. My room overlooked an unsightly roof and maintenance stairs. It was also on the small side. The light at the desk was poor . I don't fault the hotel's management, however. It is an old building and there is just so much that can be done to upgrade the rooms. The bathroom has nice amenities and the bed was comfortable so I can't really complain except for the $14.95 internet charge. I don't understand why some hotels, especially those belonging to the Starwood chain, insist on charging for internet access. Less expensive hotels include free access in the price of the room.It is really annoying and is a factor in my often choosing to stay at a different hotel.
The real problem, however, and the reason for my downgrading my rating of this hotel is the neighborhood. It is geographically in a good location - at the beginning of the Gaslight District and near the courts (I was there on business). However, what is happening to San Diego? The streets are filled with homeless people. Flophouses dot the area (although in fairness some have been renovated in an attempt to create urban space to attract urban pioneers). However, after midnight the hotel closes most of its entrances, probably for security reasons. (A good idea). You literally cannot walk a block without seeing vagrants. This is not the hotel's fault, but the ambiance certainly detracts from a stay not only at the hotel, but a visit to San Diego.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A paradox is a good way to put it Stewart. So many guests love our location for the reason you already mentioned... close to the business areas and courthouse as well as steps to all the entertainment Gaslamp has to offer! But yes San Diego does have a homeless population, probably the other edge of the sword of having such beautiful weather year round. We actually partner with the city police and downtown partnership officials that make grreat efforts toward keeping San Diego a safe and enjoyable place to visit; they even house their quarterly meetings at our hotel. I face a similar paradox as you do in that our trip advisor rating for the hotel is marred by something completely outside of our control... but also knowing that the guest experience at our hotel doesn't stop at our front door. We are part of an experience, an indigenous experience, and thats what we strive for. We will be a part of San Diego through all of its growth and development as we have been for the last 103 years. If these walls could talk... (some guests think they do!) Thank you for being our guest Stewart and for the rousing conversation! Jared, Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.