The staff was very friendly and courteous, especially the front desk personnel and the parking attendants. Always had a smile and tried to be helpful. Giving free cold water every time we left the hotel in the car was a nice touch. We ate two breakfasts and one lunch, and the food was very good and the wait staff was excellent. I would say that the service compares to a Four Seasons hotel. Really. It was that good. What I particularly liked is that there were plenty of staff available at all times (front desk, parking and restaurant), so we never had to wait.
We were upgraded and had a very comfortable suite. My one (minor) complaint is that there was only one easy chair in the suite (there was also a chair at the desk), with the result that one of us had to sit on the bed – this was the same as the last time we stayed here, and unfortunately this situation is not uncommon in many hotels.
We found the bed comfortable, and the furnishings and bathroom were adequate but nothing special (I said the service was like a Four Seasons, not that it is a Four Seasons! On the other hand, the price was certainly a lot less than a Four Seasons!).
Yes, I wish the overnight parking was cheaper ($38 per night for Friday & Saturday but that rate is competitive with other centrally located hotels in major cities), and I wish there was free Wi-Fi, but that's very rare in downtown hotels, and that's why we have a Mi-Fi.
So, overall: Good value. Good location (yes, I know, the homeless, but walking distance to Petco and the Gas Lamp district).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I can tell, BerkelyJohn, that you are a well traveled person and it seems you have sampled some of the best San Diego has to offer! That being said, your praise for being like or better than a Four Seasons in service is very much appreciated! It is what we strive for: the be among the best in service but with a San Diego luxury value. Downtown parking prices are on the rise and I appreciate that you have seen the equality amongst the major downtown hotels in that area. There are many options in downtown but I feel, and I think you felt it too, that out staff makes the difference. Than you again, we hope to welcome you back soon. Jared, Dir of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.