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“La Quinta - Moore street” 3 of 5 stars
Review of La Quinta Inn San Diego Old Town / Airport

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La Quinta Inn San Diego Old Town / Airport
2.5 of 5 Hotel   |   2380 Moore St, San Diego, CA 92110 (Old Town)   |  
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Ranked #90 of 273 Hotels in San Diego
Certificate of Excellence
San Diego, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“La Quinta - Moore street”
3 of 5 stars Reviewed January 7, 2014

it was a good value because i had a corporate discount, but the room wasnt totally clean, I got the executive suite and there was in the extra room was a couch in front of a wall to stare at. Also they charge you 10 bucks to park there, and there was not parking so i had to park a block away and walk in the freezing cold. Kinda pointless.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at La Quinta Inn San Diego Old Town / Airport, responded to this review, January 13, 2014
Dear Valued Guest,

We appreciate you taking the time to review our hotel, as well as for your feedback and concerns. It is because of guests like you that we are able to address these problems so that future guests will not experience similar situations. We apologize for any inconvenience that might have been caused during your stay and hope that you will reconsider a stay with us in the future. Thank you again for your feedback.
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542 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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A TripAdvisor Member
5 of 5 stars Reviewed January 6, 2014

Just want to remark that we had more than a pleasant stay. The hotel staff were incredibly helpful and happy in attitude. As an HR professional I certainly evaluate Customer Service and they all aced it.

As a workforce expert as well, I sure it is down to cost, but it seems that you need to add another person on each shift. Sometimes it was so busy yet the employees kept their smiles and always commenting to all of us thanking us for our patience


I will most definitely stay at the San Diego LaQuinta again for certain,

Best Regards

Jan

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at La Quinta Inn San Diego Old Town / Airport, responded to this review, January 13, 2014
Dear Valued Guest,

Thank you for taking the time to review the La Quinta Inn Old Town San Diego Airport. We are delighted to hear that “the hotel staff was incredibly helpful and happy in attitude”. We are also pleased to hear that you believe we “aced” customer service. We strive to work hard in providing exceptional quality service and are happy you took notice. Thank you again for providing us with feedback about the La Quinta Inn Old Town San Diego and look forward to seeing you during your next stay!
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Florida
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed January 5, 2014

I had to travel to San Diego on a quick turnaround. I had 12 hours in SD. This hotel is in a great location. Close to the airport, and right in Old Town. I was there on Christmas night, so not much was open. But, there were a few restaurants open that were in walking distance. It is easy to get to, and they do have an airport shuttle. It only runs on the hour though, so keep that in mind. I noticed too that they shuttle to MCRD, which is nice if you are there for a graduation. The room was nice, decent size and very clean. There was a microwave and fridge in the room. I wouldn't want to stay in this room with a family though -- too cramped for that in my opinion. I stayed with my adult son, and it worked well for us. They have free wifi and a free breakfast -- pretty much just a continental type. They do charge $10 a day to park your car which seems excessive. There is no other place for you to park a car other than their lot. Bear that in mind when you are budgeting for this hotel.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at La Quinta Inn San Diego Old Town / Airport, responded to this review, January 13, 2014
Dear Valued Guest,

Thank you for taking the time to review the La Quinta Inn Old Town San Diego Airport. We are happy to hear “the room was nice, decent size, and very clean”. We work hard to provide outstanding quality service, as well as providing well maintained rooms. We are delighted to have been able to accomplish just that. Thank you again for your feedback on the La Quinta Inn Old Town San Diego and look forward to seeing you during your next trip to San Diego.
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A TripAdvisor Member
5 of 5 stars Reviewed January 4, 2014

My husband and I had booked a stay at another hotel in the San Diego area through hotels.com. When we arrived at the hotel after driving all day, we found this hotel NO longer accepted pets. We have a four pound Chihuahua we did not have the heart to board at some strange place. So, we called around and found a room at La Quinta in Old Towne. It exceeded all our expectations. Whenever we travel to San Diego, we will stay here now. It's close to EVERYTHING (much within walking distance) and the staff, without exception, is super friendly and helpful. Thanks La Quinta!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at La Quinta Inn San Diego Old Town / Airport, responded to this review, January 13, 2014
Dear Valued Guest,

Thank you for your time spent in reviewing the La Quinta Inn Old Town San Diego Airport. We are so happy to hear that the La Quinta Inn Old Town San Diego Airport “exceeded all your expectations” and that “whenever you travel to San Diego, you will stay here now”. We aim to provide excellent service and are pleased to know we have accomplished such task. Thank you again for your time and we look forward to your next stay at with us at the La Quinta Inn Old Town San Diego Airport.
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Vancouver
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 3, 2014

Rooms completely renovated in Feb. 2013. Flat panel TVs. Soft towels, comfy beds and bedding. 7 minute walk to TROLLEY transit center. Be certain to ask for a room not on the freeway side. Parking costs $10 a day. However, street parking is available with no restrictions. Friendly and helpful staff. Free computer printoffs .

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at La Quinta Inn San Diego Old Town / Airport, responded to this review, January 13, 2014
Dear Valued Guest,

Thank you for taking the time to review the La Quinta Inn Old Town San Diego. We strive to provide well maintained rooms and appreciate that you noticed that. We are also delighted to hear the La Quinta Inn Old Town San Diego is a “great property”. Thank you again for your feedback and we look forward to your next stay in San Diego.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington VA
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed January 2, 2014

We were just spending one night in SD, so wanted to be close-in. They offer a shuttle service to and from the airport, so we didn't have to start our rental car until the next morning. Plus, they charge $10/night for parking so we avoided that. Old Town restaurants are within easy walking distance.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at La Quinta Inn San Diego Old Town / Airport, responded to this review, January 13, 2014
Dear Valued Guest,

Thank you for your time spent reviewing the La Quinta Inn Old Town San Diego Airport. We strive in providing well maintained rooms, as well as outstanding service. We are so pleased to hear we have done just that. Thank you again for your feedback about the La Quinta Inn Old Town San Diego Airport and we look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Habra, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 29, 2013

The inn was very nice, with clean rooms, great service, pet friendly, and close to the trolley line to get around San Diego. This was our second stay there and we always have a good experience. The breakfast was great in the morning with make-your-own waffles as well as everything else. One suggestion is to get up earlier and get to breakfast before 7:30 or 8 because we ran into the "sleeping in" crowd at 8:50. We did meet some nice people while eating there.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at La Quinta Inn San Diego Old Town / Airport, responded to this review, January 13, 2014
Dear Valued Guest,

Thank you for taking the time to review the La Quinta Inn San Diego Old Town Airport. As you mentioned, we do offer a complimentary breakfast and are delighted that you took advantage of it. We are thrilled to hear you “always have a good experience” at our hotel. We work hard in providing well maintained rooms as well as great service. We are glad we have been able to accomplish just that. Thank you for reviewing the La Quinta Inn San Diego Old Town Airport. We look forward to seeing you during your next stay in San Diego.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn San Diego Old Town / Airport

Address: 2380 Moore St, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#68 Business Hotel in San Diego
#78 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Quinta Inn San Diego Old Town / Airport 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
La Quinta Inn San Diego Old Town Hotel San Diego
La Quinta San Diego
San Diego La Quinta

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