My husband I were celebrating our three year anniversary. We checked in and the front desk clerks were very nice, they set us up in a larger room even though originally I was told there wasn't one available. Unfortunately the room we were in had a busted door and we were locked in! We had to climb through a window. The front desk clerk was very nice about it and comped us the jacuzzi room. That was great even though the room smelled like urine and had holes all over the floor. But it was ok and since we were comped the room my husband and I felt we would just live with it. We did decorate the room, but that was just really for our purposes. We had a couple of people over for drinks which the front desk said was ok. We left and went out for awhile and came back after the Halloween party we attended across the street. Some people were coming back and congratulating us and giving us presents and wanted to check out the room. (Some didn't realize that this hotel had jacuzzi suites) People were on their way out and a couple of people were outside smoking. The night security guard came by and said that people had to go. We agreed and we started to call cabs. Two minutes later the security guard shows up with the cops who escort everyone out and we had about three minutes to gather up every thing and leave. One thing we had was put on the bed and rolled on the ground and broke. It was glass. We tried to clean things up but they just told us to leave. The cops were actually pretty nice about it. Management was not. Because the following day I discovered there was a $500 smoking fee charged to my account! Even though that never occured in the room. I read the policy fully, and knowing that I smoke, I knew that I was not about to smoke in the room for $500! I don't even smoke in my own house anyway. The people outside who were smoking was what alarmed the security guard in the first place. In addition, my best friend and sister in law is allergic and so is my other friend who were there. They both have asthma and would not even be able to enter in the room if that had occured. Also, both these people have stayed in this hotel before and knew of the policy and were telling the people who did smoke to do it outside. I was told that the security guard had saw us smoking inside the room which I found odd since she did not step a foot inside the room in the first place. With everything that had happened, my husband and I feel that the whole thing was really blown out of proportion. After discussing this issue with my friends, we will not be staying here again. We could understand if we were having some crazy college rager party but thats not what was going on at all. We did not break or take anything and certainly did not smoke in the room. I would recommend to all who are interested in staying in this hotel, to research other options. I have been a North Park resident for over 20 years and appreciated the location of this hotel, but my husband and I will no longer be staying here. Which is a shame because its nice to have a night out, just the two of us and have our daughter with my mother who is just a few blocks away. My friends feel the same and will not be staying in this hotel ever again. I am in the process of trying to get my $500 back but I have a feeling its going to take small claims court to get it back.









