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Town and Country Resort & Convention Center
3.5 of 5 Hotel   |   500 Hotel Circle North, San Diego, CA 92108   |  
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Ranked #164 of 270 Hotels in San Diego
Long Beach
1 review
“Excellent”
5 of 5 stars Reviewed April 23, 2014

Mattresses in the garden area need to be replaced. Three of us agreed that the mattresses were terrible. One woman actually slept on the floor because it was more comfortable than the bed. When I mentioned this upon departure, the rep at the front desk assured me that he would pass my comment up the line.




  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Sales & Mktg. Coordinator at Town and Country Resort & Convention Center, responded to this review, April 24, 2014
We're glad your overall experience was a good one and will also take the time to pass along your comments to management about the state of the mattresses in the rooms you occupied. We thank you very much for your input and for taking the time to write your review for us.
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2,635 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (540)
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English first
Stratford
1 review
5 of 5 stars Reviewed April 23, 2014

I booked this room through cheaptickets.com and it was our first time to San Diego as well as the Town & Country Resort. I was very impressed with everything!! The staff as soon as we got there were very accommodating - we arrived early from flying from the east coast. They were able to have a room ready by noon. We were flying late and we got a late checkout as well. The concierge was very helpful with guiding us to various places in San Diego. Someone was always available to answer questions and was always friendly. Our housekeeper was quick and efficient in cleaning our room everyday. My husband and I were able to really relax during this trip. I was very happy the trolley was right behind the hotel. We used the trolley often and it was so convenient. Although I would like the footbridge to be a little more illuminated at night.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Sales & Mktg. Coordinator at Town and Country Resort & Convention Center, responded to this review, April 24, 2014
Thank you for writing about your wonderfully relaxing trip with your husband. We're glad everything went so smoothly after your travels from the east coast. The trolley really is so easy and affordable and we will look into added extra lighting at night. Thanks for the tip.
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Redondo Beach
1 review
2 of 5 stars Reviewed April 23, 2014

Room was not clean and in need of refurbishing. Location of room was as
inconvenient as possible considering purpose of trip. However, the flowers
were in bloom and absolutely beautiful. That's about the only positive thing
I remember..



  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Sales & Mktg. Coordinator at Town and Country Resort & Convention Center, responded to this review, April 24, 2014
Thank you for your review. We will address the lack of cleanliness with the housekeeping team and appreciate your input. Please know that the bellmen are available with carts to help transport you around the property. They would have been more than happy to take you from your guestroom to the exhibit hall for your tournament play. I hope you will reconsider returning to the hotel, but thank you for this visit and for your time.
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Elko
1 review
4 of 5 stars Reviewed April 23, 2014

The Town and County was really a nice place to stay. I came in to town for the CLSA\NALS Survey conference. I had a great time, The facility was very nice. I hope they have the conference there again.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Sales & Mktg. Coordinator at Town and Country Resort & Convention Center, responded to this review, April 24, 2014
We've shared your review with the meeting planner as we'd love to have you all back again as well. Thanks for the very nice review.
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Castro Valley, California, United States
1 review
4 of 5 stars Reviewed April 23, 2014

A great place for a conference, because of the proximity to shopping (Fashion Valley) and the trolley you never feel locked in to a conference site. Grounds are vast and I love the roses in the gardens.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Sales & Mktg. Coordinator at Town and Country Resort & Convention Center, responded to this review, April 24, 2014
Thanks for letting us know that you feel the Town and Country is a great conference site due to our proximity by the mall and trolley station. It's nice to relax or explore our beautiful gardens after a long business day. We appreciate your time.
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Tyler
1 review
3 of 5 stars Reviewed April 23, 2014

This place is gorgeous, full of roses and other beautiful flowers. With some renovations, this property could be as nice as I am sure it was in 1965. However, the rooms still look like the sixties and the staff is hispanic and hard to understand.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Sales & Mktg. Coordinator at Town and Country Resort & Convention Center, responded to this review, April 24, 2014
Thank you for your review, we're glad you enjoyed our "gorgeous" roses and other plantlife. The Town and Country is an equal opportunity employer and has a diverse mix of team members. Please know that you can always pick up a house phone and dial 0 to get assistance from our operator and do apologize that you had difficulties in understanding one of our employees. Regarding the lime shortage, that was true. There was a shortage due to some crop problems in Mexico, I've been told, and we didn't receive some deliveries. I was told that Trellises employees actually went to the store to buy some so our guests wouldn't be without.
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New York
1 review
3 of 5 stars Reviewed April 23, 2014

The room they put us in the back and we had booked almost a year ago. We were supposed to be placed where Ms. Johnson was. They never came and clean my room We were their for the Chess National. I hope you

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Sales & Mktg. Coordinator at Town and Country Resort & Convention Center, responded to this review, April 24, 2014
We are so sorry you were disappointed that you were not housed in a room close to Ms. Johnson as requested. I do know we were sold out the weekend you were here so trying to accommodate everyone's special requests was not possible. We did try our best and apologize. I hope you did well in your tournament.
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Additional Information about Town and Country Resort & Convention Center

Address: 500 Hotel Circle North, San Diego, CA 92108
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Romantic Hotel in San Diego
#70 Family Hotel in San Diego
#78 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Town and Country Resort & Convention Center 3.5*
Number of rooms: 900
Official Description (provided by the hotel):
Located in beautiful Mission Valley, the heart of San Diego. Convenient, central location provides easy access to all of the city's sites, businesses & attractions. 6 miles from Lindbergh Field and ten minutes from Old Town, Zoo, Balboa Park, SeaWorld, beautiful bays & beaches. On property you will find tranquil grounds adorned with picturesque gardens & scenic walkways in addition to a full service spa, fitness center, 3 pools,large sunning deck and whirpool,4 restaurants & trolley stop. Shopping & golf adjacent. ... more   less 
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Also Known As:
Town And Country Hotel San Diego
Hotel Town And Country
Town Country Resort San Diego

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