This hotel is an older hotel that is undergoing renovations over a period of time. It is located downtown so you are in walking distance to 5th avenue restaurants. The down side is that as an older hotel, the walls are thin so you can hear your neighbors. The hotel staff probably needs more training. Everyone was friendly but staff does not communicate with each other. So messages left with the front desk, parking lot, concierge, and house keeping are not shared. If you need something you need to speak to that dept directly.You may or may not get what you want.
We arrived at 11 AM. Rooms were not ready but that was to be expected. We left our bags and returned at 4:00 PM. Rooms were still not ready and no one could tell me why (house keeping would not answer the call from the front desk). I was moved to a different room after waiting a while.
The upside is that rooms were clean and updated nicely including the bathroom. They have new workout machines and a great pool. Got a good rate from Hotels.com. I would tray another place next time if the rates were over 125 a night.