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“Nice hotel in a great location.” 5 of 5 stars
Review of The Westgate Hotel

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The Westgate Hotel
4.0 of 5 Hotel   |   1055 Second Ave, San Diego, CA 92101 (Downtown)   |  
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Ranked #48 of 269 hotels in San Diego
San Diego
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
“Nice hotel in a great location.”
5 of 5 stars Reviewed January 20, 2014

Went to a party in downtown San Diego and decided to grab a hotel room for one night on Hotwire so that I wouldn't have to drive.

Ended up getting the Westgate Hotel, which is older but well-maintained and still somewhat elegant, in an old school sort of way.

Service was outstanding and the staff was very professional and polite. The front desk agent upgraded us to room 1496 on the 14th floor which had a great city and partial bay view and was surprisingly large. This room was clean, comfortable and quiet.

Only slight negatives were parking, which is expensive (I didn't have to pay it though, as I have downtown parking already), and a $15 "facilities fee". At least, that fee did include internet access via wi-fi, which normally costs extra. It also includes bottled water in your room.

The location is outstanding. Just across the street from the Horton Plaza shopping center and a short walk to the Gaslamp District (and 2 blocks from my office, for what it's worth). Cruise ship terminal is maybe 10 blocks away, so it's also close, but a cab might be better for those with bags.

I enjoyed my brief stay at the Westgate. The price was very fair for a hotel of this quality. Comfort and service were top notch. It comes highly recommended!

Room Tip: Ask for a room with a view on a higher floor.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Townsville, Australia
Top Contributor
178 reviews 178 reviews
20 hotel reviews
Reviews in 53 cities Reviews in 53 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 20, 2014

A beautiful hotel in a great location. The rooms are huge, and very well priced. The staff were very attentive and friendly all the time, and the hotel had nice touches like 4 free bottles of water every day, and a turn down service at night. The hotel is beautiful and really well maintained, and there are literally taxis waiting right outside to take you wherever you wish to go. A great experience, a wonderful hotel, it was so worth it.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 18, 2014

We recently had business in downtown San Diego and chose the Westgate. We enjoyed our stay. The staff is very accommodating and helpful. The rooms are clean and comfortable. The heated pool is terrific. We misplaced a T-shirt and alerted housekeeping - when we got home, we had a Fedex package from the hotel with the T-shirt in it. Only requests would be that they lower the parking fee of $32 per night and only replace sheets and towels when requested by guests as a more environmentally friendly policy. Of course it would be nice to have breakfast included, which it wasn't. Our overall experience was excellent.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 8, 2014

I really, really, loved this hotel. For a start it's decorated in a classic style, frankly it's like something out of the Sound of Music but it's individual and distinct rather than impersonal and modern. I found the staff excellent, courteous and helpful and I really enjoyed a swim on the rooftop pool. I'd to check out after 1 day as I was attending a business conference in another hotel but I wish I hadn't. The only reason I haven't given it 5 stars is because of the additional service charge of $15 for internet access which I felt was a little underhand and not in keeping with my experience and style of the place. I think it helped that I obtained a room at a discount via an internet booker but if you are going to San Diego, stay her, it will help make your trip. Thoroughly recommended.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile, Alabama
1 review
5 of 5 stars Reviewed January 8, 2014

This is a beautiful hotel. Pros: rooms are spacious, they turn down the bed and leave a chocolate, and the staff is so friendly and helpful. Con: $32 for parking per night. I definitely recommend this hotel when in the area.

Stayed December 2013, traveled with family
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Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2014

The rooms give a british/european feel ( and sometimes you feel that certain things have been made unnecessarily complex when they could be simpler...LOL ). Rooms were great, clean and luxurious. The service could be better. Had issue with the parking on my first day and had to park in a neighboring hotel. hotel parking is $32/night. Locate at the edge of the gas-lamp district so you feel a little left out from all the fun at times, but could easily walk to the gas lamp quarters.

Room Tip: Parking fees - $32/night
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Ireland, Ireland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 31, 2013

Got to the front desk and the reservation hadn't "gone through yet"...showed them the email with the confirmation number, still no dice. Why are they dealing with this travel website if there are unresolved issues (desk clerk seemed pretty used to the idea of this happening). Hotel staff blame the site, but its the HOTEL'S responsibility since they signed on to be part of that database of places to stay. Ridiculous...

Stayed December 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandAmerica, Director of Operations at The Westgate Hotel, responded to this review, January 3, 2014
Dear John,

Thank you for taking the time to share your experience with us. I am sorry that your check-in experience was less then exceptional. You are correct when you say that it is our responsibility to ensure our third party reservations interface with the Hotel’s system. Your remarks are very helpful in allowing us to improve the way in which we deal with these issues. Please rest assured I have shared your comments with our management staff so that this issue can be prevented in the future.

Thank you again for the feedback and Happy New Year.

Sincerely,
Sarah Gunter
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westgate Hotel

Address: 1055 Second Ave, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in San Diego
#15 Luxury Hotel in San Diego
#28 Romantic Hotel in San Diego
#58 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westgate Hotel 4*
Official Description (provided by the hotel):
The Westgate offers the ease and pleasures of the world’s finest metropolitan hotels, and the best of Southern California! Minutes from the airport or the San Diego Convention Center, steps from the trolley/train station and readily accessible by freeway. Within walking distance is the Museum of Contemporary Art, the Opera and the Symphony, Horton Plaza shops and Gaslamp Quarter energy. Return to the quiet of your private room and relax in luxury, then consider a visit to Le Spa or the Fitness Center, a glass of wine in the intimate Plaza Bar, or an elegant dining experience graciously served in The Westgate Room. ... more   less 
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Also Known As:
Westgate San Diego
Westgate Hotel San Diego

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