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“Beautiful and luxurious” 5 of 5 stars
Review of The Westgate Hotel

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The Westgate Hotel
4.0 of 5 Hotel   |   1055 Second Ave, San Diego, CA 92101 (Downtown)   |  
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Ranked #24 of 272 Hotels in San Diego
Certificate of Excellence
Townsville, Australia
Level Contributor
216 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Beautiful and luxurious”
5 of 5 stars Reviewed January 20, 2014

A beautiful hotel in a great location. The rooms are huge, and very well priced. The staff were very attentive and friendly all the time, and the hotel had nice touches like 4 free bottles of water every day, and a turn down service at night. The hotel is beautiful and really well maintained, and there are literally taxis waiting right outside to take you wherever you wish to go. A great experience, a wonderful hotel, it was so worth it.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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723 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
New York
Level Contributor
11 reviews
4 hotel reviews
5 of 5 stars Reviewed January 18, 2014

We recently had business in downtown San Diego and chose the Westgate. We enjoyed our stay. The staff is very accommodating and helpful. The rooms are clean and comfortable. The heated pool is terrific. We misplaced a T-shirt and alerted housekeeping - when we got home, we had a Fedex package from the hotel with the T-shirt in it. Only requests would be that they lower the parking fee of $32 per night and only replace sheets and towels when requested by guests as a more environmentally friendly policy. Of course it would be nice to have breakfast included, which it wasn't. Our overall experience was excellent.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 8, 2014

I really, really, loved this hotel. For a start it's decorated in a classic style, frankly it's like something out of the Sound of Music but it's individual and distinct rather than impersonal and modern. I found the staff excellent, courteous and helpful and I really enjoyed a swim on the rooftop pool. I'd to check out after 1 day as I was attending a business conference in another hotel but I wish I hadn't. The only reason I haven't given it 5 stars is because of the additional service charge of $15 for internet access which I felt was a little underhand and not in keeping with my experience and style of the place. I think it helped that I obtained a room at a discount via an internet booker but if you are going to San Diego, stay her, it will help make your trip. Thoroughly recommended.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile, Alabama
1 review
5 of 5 stars Reviewed January 8, 2014

This is a beautiful hotel. Pros: rooms are spacious, they turn down the bed and leave a chocolate, and the staff is so friendly and helpful. Con: $32 for parking per night. I definitely recommend this hotel when in the area.

Stayed December 2013, traveled with family
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Cincinnati, Ohio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 4, 2014

The rooms give a british/european feel ( and sometimes you feel that certain things have been made unnecessarily complex when they could be simpler...LOL ). Rooms were great, clean and luxurious. The service could be better. Had issue with the parking on my first day and had to park in a neighboring hotel. hotel parking is $32/night. Locate at the edge of the gas-lamp district so you feel a little left out from all the fun at times, but could easily walk to the gas lamp quarters.

Room Tip: Parking fees - $32/night
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Ireland, Ireland
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 31, 2013

Got to the front desk and the reservation hadn't "gone through yet"...showed them the email with the confirmation number, still no dice. Why are they dealing with this travel website if there are unresolved issues (desk clerk seemed pretty used to the idea of this happening). Hotel staff blame the site, but its the HOTEL'S responsibility since they signed on to be part of that database of places to stay. Ridiculous...

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandAmerica, Director of Operations at The Westgate Hotel, responded to this review, January 3, 2014
Dear John,

Thank you for taking the time to share your experience with us. I am sorry that your check-in experience was less then exceptional. You are correct when you say that it is our responsibility to ensure our third party reservations interface with the Hotel’s system. Your remarks are very helpful in allowing us to improve the way in which we deal with these issues. Please rest assured I have shared your comments with our management staff so that this issue can be prevented in the future.

Thank you again for the feedback and Happy New Year.

Sincerely,
Sarah Gunter
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 28, 2013 via mobile

This hotel will appeal to those visitors who enjoy classical English style hotels as you can see from my pictures. I won't call this hotel the most luxurious I've ever stayed in but its strength are location and service... In particularly a service from Shraddha Carlin (Chief Concierge) who kindly and efficiently booked a bus tour for myself and my colleagues... What a genuinely nice lady... Rooms are spacious, clean and cone with all amenities you would expect in a nice hotel ... Thank you for a nice service

  • Stayed December 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westgate Hotel

Address: 1055 Second Ave, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in San Diego
#8 Luxury Hotel in San Diego
#29 Romantic Hotel in San Diego
#60 Business Hotel in San Diego
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westgate Hotel 4*
Number of rooms: 223
Official Description (provided by the hotel):
The Westgate offers the ease and pleasures of the world’s finest metropolitan hotels, and the best of Southern California! Minutes from the airport or the San Diego Convention Center, steps from the trolley/train station and readily accessible by freeway. Within walking distance is the Museum of Contemporary Art, the Opera and the Symphony, Horton Plaza shops and Gaslamp Quarter energy. Return to the quiet of your private room and relax in luxury, then consider a visit to Le Spa or the Fitness Center, a glass of wine in the intimate Plaza Bar, or an elegant dining experience graciously served in The Westgate Room. ... more   less 
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Also Known As:
Westgate San Diego
Westgate Hotel San Diego

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