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“Beautiful property, great service!” 5 of 5 stars
Review of The Westgate Hotel

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The Westgate Hotel
4.0 of 5 Hotel   |   1055 Second Ave, San Diego, CA 92101 (Downtown)   |  
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Ranked #30 of 270 Hotels in San Diego
Certificate of Excellence 2014
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
“Beautiful property, great service!”
5 of 5 stars Reviewed August 14, 2011 via mobile

Designed in a French style the rooms are beautifully appointed and much larger than average. The service is fantastic and the location is very convenient.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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665 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
Sydney
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 12, 2011

If you don't care the noise, please choose this hotel. The hotel itself is lovely and full of old European flavor. The furniture, the lobby, the telephone and even the key are all kept in an old European style. My husband and I spent a night in this hotel. Unfortunately, we got a connected room which has been seperated by a locked door from other guest room. However, the door is not sound proof at all. You may also see the light under the door if you sleep earlier than your connected neighbour. The siren at night was terrible too. We were even lucky to see a police car and a helicopter chasing an car in the streets at 2 o'clock in the morning! Except the noise, the hotel's location and service are fantastic. Don't miss the breakfast at the hotel as well.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Park, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2011

Very upscale hotel, we enjoyed it alot. Easy to walk to Seaside Village and shops. Not on the beach, but in town. The rooms were very large with beautiful color schemes / decorating. If it was on the beach, we would come again - we were part of a large family reunion and reservations had already been made.

Room Tip: Get a room with a king-sized bed as they are bigger.
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  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Garden Grove, CA
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 9, 2011

The room was lovely and had a balcony with a great view, but with the street noise at night, it was impossible to get any sleep. I know the hotel can't control this, but if you are staying one night I would say, suck it up and be sleepy the next day. Location is fantastic, we took the trolley from the train station and walked to everything. The Gaslamp is blocks away. There is also a Coffee Bean within 2 blocks. The hotel was spendy, even with the sale price we paid but for an anniversary, it was perfect. Bring earplugs and you are good to go!

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 4, 2011

We loved this place. Traveled with 2 young kids. Priceline booking-great rate ($90) just before Comic-Con. Amazing location. Be ready for extra $15++ for 'facilities fee' and don't complain - be prepared for it. But, for a large city, downtown hotel, wired & wireless plus water plus newspaper - the amount is not bad when you are paying a low room rate - many hotels charge this for just Internet. Also, if you have a car, expect to pay $30+ per night. However, many ways around it with minimal hassle. I used street parking the entire visit and spent less than $15 for a five day visit (incl weekend).

The decor is truly Europe. Very tastefully done, would not decorate my home that way, but very nice. Rooms were very large, great bathroom with good shower/sink pressure, counter space, closet space, drawer space.

Booked on Priceline since Comic-Con made room availability very sparse (and expensive). Got a great rate. After booking, I called hotel directly and placed a request for high floor and double beds, and informed we'd be arriving early and requested an early check-in.Front desk did not promise anything, but included the details as a request and mentioned nothing about extra fees.

We checked in on a Friday. Arrived at 11:00am. Was promptly informed the room was not available and a double bed was not a high probability. Stated the contracted room via Priceline is a King Bed only.

We traveled to San Diego mainly for the kids. We were busy almost the entire day leaving early and returning after dinner time. So, "staying" in the room was not our plan. We knew there was no pool (big negative), but we would not have had time to use it if there had been one. So, keep this in mind for this entire review.

We jetted off with good recommendations from the lovely Indian concierge woman (already forgot her name - sorry). We returned to the hotel after 4 PM and the room was ready. The Front Desk CAME THROUGH BIG TIME!! Gave us a room on the 16th floor - not facing much of a view, but no problem. Gave us a room with 2 double beds. Made it a point to inform we with a Priceline booking, the hotel was not obliged to give this type of room without any extra fees. We did not argue and we did not 'fight' for this when we checked in. We were calm and accommodating, and I think this helped tremendously.

I parked on the street with a coin operated meter for 2-hr parking. Once Fri at 6 PM hit, parking was free until 8 am. Returned at 8 AM to add coins until we were ready to leave for the day's activities. Street parking is all around (best is off 3rd near A, or B, or Ash streets). Pay no attention to the many homeless who line the streets starting around 7 or 8PM. They were not aggressive in any way, nor loud, nor beggars. The car was parked in street parking the entire stay and never had any problem with damage of any kind. Be sure to read all meter signs for times and days and restrictions. Have lots of quarters ready or visit the 7-Eleven or Front desk to get your change. Yes - an added 'hassle', but to avoid any downtown hotel $30+/day parking, it was well worth the effort. Parking was never more than a 2 to 4 short blocks walk from the hotel (often with less time than the valet to bring it out front).

Once Saturday at 6 PM hits, no parking meter fees required until Monday at 8 AM. Add change in the AM and take off for the day, return after 6pm and no fees again.

Negatives...
* No pool
* No real "action" inside the hotel (restaurant)
* Concierge not 'full-time', sometimes would have to wait for front desk staff

Positives...
* Great Priceline rate
* Great Granny Smith apples all day long
* Great cookies in the evening (Choco-chip/ Macadamia Nut)
* Great location (downtown/ Gaslamp)
* Great housekeeping response
* Turndown service dark chocolates :<)

Must note** - anything we asked for, they delivered (extra towels, shampoo, water) and quickly and with a smile and with courtesy.

Loved the proximity to almost everything (freeway close, Gaslamp Quarter restaurants/ bars galore, central to everything. San Diego is spread out, so no matter what/ where you do, you need to drive some distance - might as well be central. Close to airport.

Rent your car from Enterprise (off airport location at W Palm St), use the airport Alamo Rent-a-Car shuttle and walk literally across the street to Enterprise - don't tell them how you got there. Then, use the "We'll Pick you up service" for the return ride to the airport.

All in all, with many similar circumstances, would stay at Westgate again and recommend it. My wife - who was a huge pessimist before even getting to the hotel - was extremely pleased and wished we had been able to stay here for the entire duration (had Comic-Con not messed things up for us) - poor planning on our part.

Thank you Westgate Hotel!!!

Room Tip: Ask for high floor; double beds if with family
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
77 reviews 77 reviews
70 hotel reviews
Reviews in 33 cities Reviews in 33 cities
286 helpful votes 286 helpful votes
3 of 5 stars Reviewed August 2, 2011

I hate paying $32.00/day for parking. Downtown or not. I hate paying a resort fee. Tip the bellman. Tip the valet. Tip the maid, TIP TIP TIP. Oh, and pay a lot for a room with 2 double beds.

I actually enjoyed our stay here. But the overall price is just too much for the experience. I suppose if you are picky about style, you will either love or hate this place.

Hilarious that they have a list of "celebrities" that have stayed here, listed in the book in the room. I actually know a couple of the people mentioned. Curious to ask if they know that their name appears in each room of this hotel and or if they received a free stay for the use of their name! I guess they use these names so you feel better about spending $32.00/day for parking.

The place is old, but well maintained. The gym is small. The lobby is interesting. They had tea time and I actually saw a bunch of women sitting around having tea and crumpets, in the lobby, wearing large hats, Pretty cool, but I bet it cost them a fortune.

We drank the very expensive Nestle water from the room as we paid a fortune for it. And used the gym, as we paid a fortune for it. Wifi worked well. No problems there. Plenty of delivery restaurants nearby. Liked that. Rooms are decent sized. Really liked the bathroom size. Marble etc... They need to fix the main door as there is a HUGE gap between the carpet and the door letting in a LOT of light and noise from your neighbor.

Called down for our car and when we arrived for the car, it was not there. Strange for a hotel such as this. Oh, and the room was not cleaned well. We came back to our room after being gone all day and found all the trash not removed. Old coffee cup not thrown away etc... And the very expensive coffee that we were forced to pay for with the extra fee" was not replaced. Had to call and have them replace the coffee.

Turn down service was not used as we have two little boys that were already asleep when she arrived.

Here is another issue. This place is expensive, right? So when we call the front desk and ask a question, you would think they would be happy to help. They seemed disinterested.

Overall, this is a decent place to stay. But you will have to pay for it. For the money, there are plenty of other places, with larger rooms and better service to be had.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Niguel
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 19, 2011

I decided I had to write a review after staying at this wonderful hotel, based on how wrong or shallow I felt all the negative reviews were. First of all, we stay at 4-5 star hotels exclusively and this is easily a 4+ star. Here is my list of what makes it so. Our room was #1094. Large double entry ornate doors to the room with gold door knobs and trim. Marble floor to ceiling in the shower/bath. Thick lovely vanity tops in the baths, designer gold bathroom fixtures, unique quality light fixtures and lamps, top of the line brand name bath products and plush comfy bath robes, expensive top of the line carpeting, high end custom cabinetry and furniture, and moldings everywhere. Full floor to ceiling and wall to wall windows and sliding glass doors that leads out to your room's balcony. The lobby entry is spectacular, there are antiques, art, amazing chandeliers, a staircase you will want to pose on. There is a gorgeous huge piano and a harpist was playing as we entered. Marie, at the front desk was just superior and helped us fully enjoy our stay. The elevators are beautiful, more marble & gold there too. Yes, they charge a daily facilities fee of $15, but that includes things like, two free chilled bottled waters, free internet, free newspaper, 24 hour fitness center, 24 hour business center, in room coffee/tea/hot choc, mini-fridge & safe. Another poor review stated they charge you a fee if you loose a room key...this is false info, they don't charge anything for a lost room key! They do charge for parking separately, but so does every hotel in the entire area! It is not a surprise charge, if you don't have a car you pay nothing extra, if you have a car you pay to park. This is why it can't be included as a charge on hot-wire or others, not everyone needs parking. We did not get a chance to eat at the hotels restaurant, so can't comment on that. The Westgate Hotel is just a couple of minutes walk from all the restaurants & shopping. It is also right next door to the US Grant. We tried the, Rei do Gado, (a brazillian all you can eat, but really gourmet!), it was awesome and the Yard House, next door to the Rei do Gado, with 100's of kinds of tap beer and great food too. We slept with the sliding door open and loved the coastal air. I suggest using the two sets of ear plugs in your night-stand if the noise of the bustling city bothers you when the doors are open. When we stayed, the hotel was completely sold out the night before, (probably due to the great prices on hot-wire), so don't be surprised if you can't check-in until 3. Be sure to write a review after your stay here. Let your voice be heard, especially if you feel the poor reviews have been unfair too!

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westgate Hotel

Address: 1055 Second Ave, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Diego
#9 Luxury Hotel in San Diego
#29 Romantic Hotel in San Diego
#59 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westgate Hotel 4*
Number of rooms: 223
Official Description (provided by the hotel):
The Westgate offers the ease and pleasures of the world’s finest metropolitan hotels, and the best of Southern California! Minutes from the airport or the San Diego Convention Center, steps from the trolley/train station and readily accessible by freeway. Within walking distance is the Museum of Contemporary Art, the Opera and the Symphony, Horton Plaza shops and Gaslamp Quarter energy. Return to the quiet of your private room and relax in luxury, then consider a visit to Le Spa or the Fitness Center, a glass of wine in the intimate Plaza Bar, or an elegant dining experience graciously served in The Westgate Room. ... more   less 
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Also Known As:
Westgate San Diego
Westgate Hotel San Diego

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