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“Great views. Good value.” 4 of 5 stars
Review of The Sheraton San Diego Hotel & Marina

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The Sheraton San Diego Hotel & Marina
4.0 of 5 Hotel   |   1380 Harbor Island Drive, San Diego, CA 92101   |  
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4th Night Free & Credit
Ranked #134 of 271 Hotels in San Diego
GreenLeadersGold level
Albuquerque
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great views. Good value.”
4 of 5 stars Reviewed May 13, 2013

I've stayed at this hotel many times, most recently for four nights to attend a conference. Older hotel, but recent renovations have helped restore much of the original luster of this property. Bay Tower is further from the "action" of the main tower, but the rooms are larger and the views from the bay-side rooms are outstanding. I've typically booked via Hotwire or Priceline and gotten rooms for 50% of hotel's website prices. Despite booking in this fashion, I've found the hotel staff to be very responsive to my requests for a bay-side room. Although hotel is some distance from downtown, the location is ideally for jogging, walking, and renting bicycles.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,781 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 12, 2013 via mobile

Stayed three nights at the Sheraton for a conference. Conference services were very good. The location is out of the city on a small island. Great views and walking path nearby. Rooms were very clean and beds/pillows were incredibly comfortable! There are two towers - Bay Tower has fewer amenities, Marina Tower has Starbucks, nice pools and business services. Not someplace I would stay as a tourist in San Diego due to location but very nice accommodations for our conference!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 12, 2013

Excellent water views. Close to downtown. Aircraft carriers across the bay. Beautiful pools and hot tubs. Rooms very clean, nautical theme, beds comfy. Five minutes from airport, continuous shuttle service. Staff very friendly. Was there for business conference but would come back for personal travel.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed May 12, 2013 via mobile

Not our typical pleasant Sheraton experience ... We had an upgraded room and it was a decent size but at that point of being run down without looking that way. Our sink handle was loose making use of it difficult, shower head leaked and the towel hook fell off the wall. Notified the front desk, but you would think daily service would catch these things. They only fixed the hook and nothing else.
Restaurants on premise were mediocre quality and very expensive and service was slow every time. Service st the front desk was also bizarre - no customers around but asking a question always required them to stop web browsing or whatever they were doing to even look up to acknowledge your presence that always seemed to annoy them.
Standard food fare in the club lounge but drinks weren't cheap at all. Better to go to happy hour someplace fun than that stuffy place. And $22 a day for uncovered self parking at a place close to nothing walking distance.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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AustinGubrud, Marketing Coordinator at The Sheraton San Diego Hotel & Marina, responded to this review, May 20, 2013
Dear DavidJustDavid,

Thank you for your review and recent stay. Your experience at our hotel is certainly not the norm and we are deeply saddened that you did not find quality and value in our features and amenities. The lack-luster service you received at the front desk and with the guestroom repairs is unacceptable and will be further investigated.

We never want a guest to depart from our hotel with worries that there San Diego experience was deteriorated. We certainly owe you an apology.

Thank you, again, for your review and we hope for another opportunity to host you in the near future.

Warm Regards,

Austin Gubrud
Marketing Coordinator
Sheraton San Diego Hotel and Marina
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1 review
5 of 5 stars Reviewed May 10, 2013

My girlfriend and I stayed the weekend here, and had an incredible time! She is a Starwood employee, and knows what level of service to expect from them. We were definitely impressed at their passion in what they do and their desire to go above and beyond the normal standard to ensure guest satisfaction.
We stayed in the Marina Tower, and would definitely recommend it. We had a great view of the Marina, to include a local pirate ship. The hotel is located very close to downtown San Diego and The Gaslamp District. While being located extremely close to the airport, we didn't even notice.
A big Thanks to Daniel the front desk Manager for getting us in on such short notice. We loved the hotel and staff, and will make a point to stay here every opportunity we have!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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AustinGubrud, Marketing Coordinator at The Sheraton San Diego Hotel & Marina, responded to this review, May 20, 2013
Dear ChelsandJosh06,

Thank you for your sharing such an amazing story, Josh! We love welcoming Starwood employees to experience the high standard of service and amenities that our guest receives.

Our associates are the best in the world and we take pride in showcasing the best of San Diego and the hotel, every time. Please be aware that your mention of Daniel will be communicated to the appropriate people.

Thank you very much for your kind words and we are excited to welcome you back for another exceptional experience at the Sheraton San Diego Hotel and Marina.

Warm Regards,

Austin Gubrud
Marketing Coordinator
Sheraton San Diego Hotel and Marina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles, ca
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 9, 2013

I searched for hotel to spend a few days for spring break, and this hotel had a 50% special. It was a choice between the Sheraton and another chain hotel but the price special lasted longer for the Sheraton. I was expecting that there may be something going on at this hotel to be offered at such a low rate but there was none. I read other complaints by other hotel guest regarding charges, the hotel offers free wifi at the lobby but charges for the room.. The rooms were clean, beds were super comfortable and great view of the marina. There were 2 restaurants on the premises and a Starbucks.
The concierge were super helpful and really went out of their way to accomodate questions or requests. Only thing that I didn't like was the $22 charge for parking, otherwise loved everything about this hotel. Booked this hotel special thru Hotels.com

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 7, 2013 via mobile

The internet was an additional $11/day, parking $30/day, the room rate should've covered those two regularly available perks. I could here sneezing from the other room and I'm sure they could hear me snore.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinGubrud, Marketing Coordinator at The Sheraton San Diego Hotel & Marina, responded to this review, May 20, 2013
Dear GilMS,

Thank you for sharing and for choosing the Sheraton San Diego Hotel and Marina. We are pleased to hear you found our hotel perfect for meetings and conferences, but disheartened that the cost of parking and internet was beyond what you feel is justified.

We take candid comments such as yours seriously and consider every request during improvement meetings. While we agree parking is a frustrating part of traveling, we feel that our pricing is very competitive within the surrounding area.

Thank you for your review and we hope for another opportunity to demonstrate the potential of our hotel.

Warm Regards,

Austin Gubrud
Marketing Coordinator
Sheraton San Diego Hotel and Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sheraton San Diego Hotel & Marina

Address: 1380 Harbor Island Drive, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in San Diego
#21 Spa Hotel in San Diego
#33 Luxury Hotel in San Diego
#62 Business Hotel in San Diego
#75 Romantic Hotel in San Diego
#78 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sheraton San Diego Hotel & Marina 4*
Number of rooms: 1053
Official Description (provided by the hotel):
San Diego has established itself as a destination featuring world class spirit with genuine warmth. The Sheraton San Diego Hotel & Marina offers an authentic San Diego experience. Iconic sunsets and a waterfront destination…it’s comfortably upscale without pretense. As an architectural cornerstone positioned at the point of entry into the city - by air or sea - the imposing facade of the hotel reflects an architectural design inspired by the region’s naval influence. In the mid 1800s, city leaders realized the potential of the San Diego Bay and, with the anticipation of the opening of the Panama Canal, the importance of improving the harbor for commerce. Significant modifications were needed to the Bay to accommodate large ships. As a result, Harbor and Shelter Island were developed, as well as much of the land beneath the San Diego International airport. Today’s San Diego has evolved into a place to meet and share inspiration. Overlooking the scenic San Diego Bay and a private marina, the hotel is a place where San Diego soul and contemporary style go hand and hand. A Bayside resort with urban accessibility, the hotel is a waterfront hub connecting you to the destination’s renowned attractions. Ideally located within easy reach, the historic Liberty Station, the waterfront districts of Point Loma, the energy of Little Italy and the Gaslamp Quarter offer convenient, lively dining and entertainment venues. Amongst exquisite lifestyle decor and a relaxing atmosphere, the Sheraton San Diego Hotel & Marina reflects a perfect haven for the active lifestyle that is woven deep into the region’s DNA. There are waterside fire pits and three pools - each with a unique personality. But most importantly, the hotel is designed to make best use of San Diego’s average 72 degree year-round sunny weather. Sitting on the dock of the Bay, the hotel offers access to water sport rentals and sailing tours to provide an extraordinary perspective of San Diego. Along with the diversity that found home in San Diego, the intense energy that the destination acquired offers a remarkably unique experience. Naturally, this energy worked its way into the foundation of the hotel. From the moment of arrival, the hotel is designed to offer a scenic environment with unmatched flexibility and capability. The nautically inspired guest rooms and suites come with an elegant array of amenities and social enabling conveniences. Social travelers seeking something astonishing can choose one of the spacious and well equipped suites for a unique and luxurious home away from home. Reflecting the needs of the world’s social traveler, a great hotel is built with much more than awe-inspiring design. The Sheraton San Diego Hotel & Marina enlists a warm, friendly and tenured staff that is connected to the urban energy of downtown San Diego. ... more   less 
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Also Known As:
The Sheraton San Diego Hotel And Marina
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina

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