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“Be sure you know which tower they book you in” 4 of 5 stars
Review of The Sheraton San Diego Hotel & Marina

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The Sheraton San Diego Hotel & Marina
4.0 of 5 Hotel   |   1380 Harbor Island Drive, San Diego, CA 92101   |  
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4th Night Free & Credit
Ranked #128 of 271 Hotels in San Diego
GreenLeadersGold level
San Rafael, California
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Be sure you know which tower they book you in”
4 of 5 stars Reviewed March 5, 2013

Ok, so the place is huge and has two separate buildings - the Bay Tower and the Marina Tower. The Marina tower is where it's all happening - restaurants, great lobby, bars, wifi stations, Starbucks, etc and so on. Bay Tower - not so much. I stayed there and had a great view of the Marina but it was kind inconvenient for me to trounce back and forth between each of the towers - my conference was at the Marina Tower.

Unfortunately, they never tell you any of this - even after you check in. So if you have a preference to be where everything is, make sure you pick the Marina Tower.

Also, complete BS to be charged $12/day for WiFi. Hate it when they do that.

Otherwise, a comfortable and quiet hotel.

Room Tip: See above and ask for a few of the Marina.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinGubrud, Marketing Coordinator at The Sheraton San Diego Hotel & Marina, responded to this review, March 14, 2013
Dear Brian B,

Thank you for taking the time to leave a TripAdvisor review and for your recent stay. We are pleased to hear you enjoy our great restaurants, lobby areas, and other features of our hotel, but disappointed that your experience with the Bay Tower was less than satisfactory.

The Bay Tower is a perfect escape from the hustle of the Marina Tower and proves to be a great option for many guests. With that said, we understand this is not for everyone and we highly encourage our guests to confirm the location of booking prior to arrival. We have accommodations for every type of traveler and we hope to create a positive experience each time.

We thank you for your review and are hopeful for another opportunity to demonstrate the potential of our hotel.

Warm Regards,

Austin Gubrud
Marketing Coordinator
Sheraton San Diego Hotel and Marina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,595 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (801)
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English first
Thousand Oaks, California
1 review
5 of 5 stars Reviewed March 5, 2013

I have stayed at this hotel two times and both were excellent. The service from the entire staff was beyond my expectations, the view was gorgeous, and the food was amazing as well. The pool was so relaxing as it is right next to the harbor. The beds were very comfortable and we have never been let down but our experience at the Sheraton San Diego Hotel & Marina! Thank you!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

We came for a family event. We went for a quick hop over to Little Italy for dinner and then came back to the great hotel bar to meet up with the rest of the family and guests. So much fun! The banquet rooms were gorgeous and the staff easy to work with! We even took advantage of the paddle boat rentals and the children had a blast! We also did the AAA discount and had a reasonable price for a club level room! Amazing breakfast spread for club level for free and access to free water and snacks all day long!!! Can't beat that! We didnt do the evening happy hour and appetizers due to our own family event so I am not sure how that is.

There are two towers to this hotel and they offer you free shuttle service between the two! Very convenient since we had family staying in both towers. There are also two pools. They each have their perks but I loved the one with the sea horse fountains. You felt like you were on a tropical getaway!!

Everyone was super nice and helpful! We would definitely come back!

If you are going on a trip, the airport is right there. You are close to the cruise terminals as well. If you want to just visit San Diego, you are minutes away to the Gaslamp, Little Italy, and Sea World. However, you are not so close that you are bothered by the sounds or crowds.

Room Tip: If you can get a deal on the club level, it is definitely the way to go!
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinGubrud, Marketing Coordinator at The Sheraton San Diego Hotel & Marina, responded to this review, March 14, 2013
Dear luvavaca4,

Wow! We are so happy to hear that you, and your family, had such an amazing experience while in residence. Thank you very much for sharing the details of your visit and for your recent stay.

Upgrading to Club Level access is by far the best value and adds to the exclusiveness of your trip to San Diego. As you already know, the value is even greater for AAA members. Thank you for exploring all options and feature of our hotel as we have put forward so many great opportunities for our guests.

Although you didn't have a chance to try the Social Hour and the BTL Happy Hour, we encourage you to give it a try during your next visit. Both experiences have been a hit with our guests and the offerings are always evolving.

Thank you for your kind words and we couldn't be more excited to welcome you back to sunny San Diego!

Warm Regards,

Austin Gubrud
Marketing Coordinator
Sheraton San Diego Hotel and Marina
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Morgan Hill, CA
1 review
5 of 5 stars Reviewed March 5, 2013 via mobile

I stayed at the Sheraton Marina because of a convention held at the hotel. This hotel did everything right:
* great location in the marina. Great harbor view!
* fast check-in
* good choice of lobby restaurants and bars. Good food!
* nice pool and workout center
* the room was clean, comfortable and decorated well. I stayed in a standard guest room in the marina tower. The room has a decent sized desk area for work, with plenty of electrical outlets.

I would stay here again. My suggestions for improvement would be to offer free wifi, and reduce the prices of hotel food.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinGubrud, Marketing Coordinator at The Sheraton San Diego Hotel & Marina, responded to this review, March 14, 2013
Dear ordaz37,

I would take this opportunity to thank you for taking the time to post a review and for your recent stay. It is with candid feedback like yours that we are able to improve our guest satisfaction and provide every guest a stay to remember.

Our staff will be pleased to hear about the job well done and the great experience you took home. Thank you for sharing your comments and we hope to host you again if future travel plans permit.

Warm Regards,

Austin Gubrud
Marketing Coordinator
Sheraton San Diego Hotel and Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
86 reviews 86 reviews
66 hotel reviews
Reviews in 42 cities Reviews in 42 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 5, 2013

Stayed for (2) nights. Rooms are clean bright and modern. Ask for a room facing the pool or marina for a better experience. The hotel is very spread out. There are multiple buildings with some rooms really far and a long walk to the lobby and restaurants. This will probably annoy people with children, movement disabilities etc.
Room service was excellent and on par with similar quality hotels. On time delivery, setup, and accurate order. Breakfast was great! Nice selection with marina views from tables.
Rooms clean and well appointed.
Pleasant helpful staff.

THERE WAS PROBLEM WITH MY BILL. I HAD (2) ROOMS AND WAS OVERCHARGED FOR AN EXTRA NIGHT ON BOTH ROOMS AND FOR (1) breakfast buffet for which I had a voucher for. THE STAFF were hesitant to fix the bill. It was fixed but involved a manager etc.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinGubrud, Marketing Coordinator at The Sheraton San Diego Hotel & Marina, responded to this review, March 14, 2013
Dear mgeolina,

Thank you for your TripAdvisor review and recent stay at the Sheraton San Diego Hotel and Marina.

We are very pleased to hear you enjoyed your overall visit while in residence. Our culinary and room service teams have truly made a remarkable impression on many guest experiences and we are honored to have had the opportunity to impress you as well.

Your recent stay at our hotel is appreciated and we are hopeful for another opportunity to host you when your travel plans permit.

Warm Regards,

Austin Gubrud
Marketing Coordinator
Sheraton San Diego Hotel and Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Rhode Island
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2013

I got together with friends in San Diego, and we stayed in a beautiful suite overlooking the beautiful pool & spa. It was the perfect set up. The layout was like a townhouse-so several couples could stay together, but still have privacy. There was an adjoining bar in the center. The furniture in the room was new, the carpet/floors were immaculate (which you almost NEVER see in a hotel). The linens/sheets were luxurious- very crisp & clean. The employees treated me like they cared about me and having my business. I was escorted to my room, my things were carried for me. Honestly, one of the best places I have ever stayed. This hotel is also in a great location, central to all the attractions.

Room Tip: I was happy overlooking the pool. I am sure you'll be too.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
5 of 5 stars Reviewed March 4, 2013

First of all, the staff when checking in was fantastic, professional and very diversed about the city and knew where things were located. They have a free shuttle service to and from the airport, which is very convenient. The room was very clean and loved the nautical theme through out the hotel, plus the bed I think was a heavenly bed and it was heavenly!!! The view from our room was beautiful and quiet even for being so close to the airport. They even allow dogs, which is a plus for our family, she got her own dog pillow to sleep on. They have very nice pools and jacuzzi's which it was hard to get the kids to leave and the restaurant was located next to the harbor and the view was lovely. Yes please, again....

Room Tip: loved the rooms by the pools
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinGubrud, Marketing Coordinator at The Sheraton San Diego Hotel & Marina, responded to this review, March 14, 2013
Dear 321travelnow,

Thank you for your kind words and for your recent stay at the Sheraton San Diego Hotel and Marina. It is always exciting to hear about such a great experience here at the hotel.

It’s very important to us that every guest is welcomed with a friendly and helpful staff, and I know our front desk associates will be proud to hear about your experience. Additionally, we feel that traveling doesn't mean you must leave the comforts of home behind. The Sweet Sleeper beds are just as you describe, heavenly!

Thank you again for your review, as your detailed experience will prove helpful to many future travelers.

Warm Regards,

Austin Gubrud
Marketing Coordinator
Sheraton San Diego Hotel and Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sheraton San Diego Hotel & Marina

Address: 1380 Harbor Island Drive, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in San Diego
#25 Spa Hotel in San Diego
#31 Luxury Hotel in San Diego
#60 Business Hotel in San Diego
#76 Romantic Hotel in San Diego
#77 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sheraton San Diego Hotel & Marina 4*
Number of rooms: 1053
Official Description (provided by the hotel):
Nestled on the Bay, the Sheraton San Diego Hotel and Marina offers panoramic views and easy access to the destination’s renowned attractions. The waterfront campus features 1,053 guest rooms with picturesque water views, as well as 73 meeting spaces, and 120,000 sq.ft. of indoor and outdoor event space. An award winning hotel, we specialize in group events ranging from 10 – 1,200 attendees. Enjoy authentic entertainment at San Diego’s illustrious waterfront attractions, Harbor Island and Liberty Station – a former Naval Base repurposed as a mix use destination. Experience the city’s waterfront attractions via The Big Bay Shuttle. The historic Gaslamp Quarter, Little Italy and the amenities of downtown are only minutes away. Recreation includes a full service spa, two Core Performance Fitness Centers, three swimming pools, bicycle rentals, tennis and volleyball courts, as well as jogging/ bike trails connecting the hotel to the city’s majestic destination. Sail the Bay on one of our partner charter operators. Seasonal activities include Summer Play - an array of water recreation programs. ... more   less 
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Also Known As:
The Sheraton San Diego Hotel And Marina
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina

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