My stay wasn't for leisure- business travel was my reason- so perhaps my points of contention seem petty; I would offer that anyone of this mindset, however, hasn't had to play road-warrior for extended periods, and likely has little appreciation for amenities needed to conduct business on the road.

Through my week at the Sheraton, the staff was very courteous and always helpful- perhaps more of a rarity these days than you might think- but never caused me any problems in my stay. The location and parking can potentially both present their own unique challenges, but these were not a problem for me. Great breakfasts, bar, and all the common amenities.

My issue comes into play in the form of their internet, TV, and room maintenance services. In regards to their internet/TV services- I simply have to be candid that they may be the worst I've ever had to tolerate. The internet was unreliable to an amazing extreme; I was the only one from my group that could get any kind of connection at all, and even then it was completely unreliable. Speeds throttle from 0kb/s through 400kb/s and seem to constantly be fighting for bandwidth. Simply put- this is a necessity for business, as I have no way to do any work or phone-home to the office with such a completely unreliable internet connection. I could overlook this if not for the fact that there is a $11+ bill per day of internet use. Totally unacceptable. Far as I'm concerned, that whole situation boarders on fraud.

Beyond this, the room was generally very nice, with a jarring exception here or there. For example, the door to the fridge in my room was a constant annoyance; the mini-fridge was simply too big for the cabinet it was housed in, and required forcing and maneuvering to guide the door (just inches too large) by the lip of the cabinet door that it was just slightly too big for.

I realize these seem petty, but for someone traveling on business you simply don't want to deal with these issues. I suppose I really could overlook everything else if not for the loss of productivity the crippled internet access provided. Overpriced and almost totally useless- the latter fact is one you don't learn until you come to whatever terms with the first. Fix your network or warn your guests. Anything else is lying to them.

I recently stayed at this hotel. it is a bit different because the lobby is on the 12th floor. all rooms are mini suites (at least) so you have space to spread out. The bathrooms looked a bit tired and could be refreshed and the restaurant / lounge was relaxing. In terms of location it is a bit off the beaten path so you will do a bit of walking but I found the area safe and did not feel uncomfortable. as a SPG platinum member for years i would rate this starwood hotel just slightly above most SPG hotels in urban areas. The staff were very friendly.

I only stayed here for one night and my stay was perfectly fine, but nothing exceptional. The rooms are all suites, but the door to the bedroom is a double French door that barely clears the end of the bed which is fine if you're not sharing with others.

The bathroom area has multiple doors and a relatively small shower. The tub is separate and was on the larger side. There was a counter area with fridge underneath, but ours was broken/missing with a note to contact housekeeping if we needed one. Starbucks was the coffee in the room which I really enjoyed. The living room space was small and there was an awkward desk to the side of the couch / in front of the window. It would be difficult to use if you had extended work to do in the room.

The bed is the usual very comfy and great bedding that Starwood hotels have and the room had great views. The upkeep and decor is starting to show its age, but most things were in working order. Once during my stay the maid came in mid-day without knocking and I was laying on the bed so she didn't see me. She was bringing in robes, but didn't knock or announce herself and stumbled upon me - not great.

The front desk was very helpful with questions and late check-out. We didn't use the valet or parking, but did eat in the restaurant for breakfast. My rate included the buffet, and it was plentiful. I'm not sure what they charge, but made to order eggs and omelets and lots of choices is great if you have some bigger eaters.

We like walking to so walked to Balboa Park and the museum area as well as the Zoo, but it was probably 45min to a hour each way. We also walked to the Gas Lamp and it was 15 minutes. It is very convenient if you want to be near downtown, but not right in the middle of the noise and hub bub.

We happened to score a great rate so it was totally worth it, but I wouldn't pay a premium here for a longer stay.

I took my family to see John Williams and the San Diego Symphony in Dec 2012. You do not exit the building to get to the concert hall which makes this arrangement very convenient and safe at night. The valet parking staff was friendly and efficient. I knew the price from previous reviews so no surprises there.

You go up the elevator to the lobby and the front desk person was friendly and helped us with some directions I needed to get to a restaurant we wanted to try. Then, another elevator ride up to the room. Our room was a king bed separated from a sofa bed for my kids, aged 8 and 10. The room was dated but clean and the door covering the small fridge was broken. This had zero impact on us.

The girls wanted to get into the pool, which was indoors. It is very small (not large enough to swim meaningful laps for exercise. Probably more useful for a nice dip on a hot day, however. There is a small hot tub and a fitness room. Again, all the facilities are not amazingly fabulous but they were functional and we found everything quite clean and uncluttered. I think smaller kids would have a good time splashing in the pool.

To get to the concert hall, we went down the elevator to the lobby and then walked past the restaurant/bar area to another set of elevators to the ground floor. The lobby and box office area were decorated with a huge Christmas tree. Very well done.

One of the nicest parts of the trip was after the concert was done, we were all tired, and our comfy beds were just a couple elevator rides away! Awesome. I would stay here again should another concert lure us to drive south from the Inland Empire to San Diego.