My stay wasn't for leisure- business travel was my reason- so perhaps my points of contention seem petty; I would offer that anyone of this mindset, however, hasn't had to play road-warrior for extended periods, and likely has little appreciation for amenities needed to conduct business on the road.
Through my week at the Sheraton, the staff was very courteous and always helpful- perhaps more of a rarity these days than you might think- but never caused me any problems in my stay. The location and parking can potentially both present their own unique challenges, but these were not a problem for me. Great breakfasts, bar, and all the common amenities.
My issue comes into play in the form of their internet, TV, and room maintenance services. In regards to their internet/TV services- I simply have to be candid that they may be the worst I've ever had to tolerate. The internet was unreliable to an amazing extreme; I was the only one from my group that could get any kind of connection at all, and even then it was completely unreliable. Speeds throttle from 0kb/s through 400kb/s and seem to constantly be fighting for bandwidth. Simply put- this is a necessity for business, as I have no way to do any work or phone-home to the office with such a completely unreliable internet connection. I could overlook this if not for the fact that there is a $11+ bill per day of internet use. Totally unacceptable. Far as I'm concerned, that whole situation boarders on fraud.
Beyond this, the room was generally very nice, with a jarring exception here or there. For example, the door to the fridge in my room was a constant annoyance; the mini-fridge was simply too big for the cabinet it was housed in, and required forcing and maneuvering to guide the door (just inches too large) by the lip of the cabinet door that it was just slightly too big for.
I realize these seem petty, but for someone traveling on business you simply don't want to deal with these issues. I suppose I really could overlook everything else if not for the loss of productivity the crippled internet access provided. Overpriced and almost totally useless- the latter fact is one you don't learn until you come to whatever terms with the first. Fix your network or warn your guests. Anything else is lying to them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 16, 2013
Whether staying with us for business or pleasure, we always want to ensure that our guests’ time with us exceeds their expectations at every turn. We regret to learn that your stay was not at that level. We sincerely apologize for any inconveniences with our Internet service and can assure you that your review is being passed along to the appropriate departments. We understand just how essential these services are for not only our business travelers but for all of our valued guests. Thank you for addressing your concerns with us and please rest assured that the necessary improvements will be made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.