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“Bargain in San Diego” 5 of 5 stars
Review of Old Town Inn

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Old Town Inn
2.5 of 5 Hotel   |   4444 Pacific Highway, San Diego, CA 92110   |  
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Ranked #20 of 270 hotels in San Diego
New Jersey
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Bargain in San Diego”
5 of 5 stars Reviewed November 6, 2013

Really nice place! Terrific location (walk to Old Town, close to interstate), very friendly and helpful staff, large, clean room, and a bargain for San Diego. Only two drawbacks: if you are a light sleeper, the occasonal train noise (not loud but in the backgound) may disturb you, and there is no safe in the room. Other than that, I would not hesitate to go there again.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, November 15, 2013
Dear Valued Guest,

Thank you for reviewing your time with us, and for choosing to stay at the Old Town Inn during your visit to San Diego. We are glad to hear that you were satisfied with the accommodations and customer service we provided. We are dedicated to going above and beyond in giving consistent service, quality and value. I hope you received all of these qualities that we strive to uphold. Thank you for mentioning our convenient location; we love that our guests can get to almost any attraction in San Diego quickly and easily from our hotel.

The Old Town Inn is in a unique area for a hotel. The owner likes to joke that we are “nowhere, but minutes from just about everywhere!” Because of our industrial location, we do have occasional train and traffic noise. I hope that this was not too much of an inconvenience for you. If you are a light sleeper, earplugs are available at the front desk free of charge, along with many other toiletry products that guests sometimes forget.
Thank you once more for the wonderful review. It was a pleasure to have you as our guest, and we hope to see you soon!

Yours in Hospitality,

Alex | Customer Service Agent
Old Town Inn
For the Very Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,108 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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English first
Kaysville
2 reviews
5 of 5 stars Reviewed November 3, 2013

This was our first time staying here in San Diego and we would definitely stay again. Although it is near a busy area, it was nicely tucked away and we didn't hear any noise, though my parents who were 2 rooms down said they heard a train throughout the night. The rooms were very clean! (which was a major plus as we had a little person with our group and it was nice to see clean carpets and floors throughout.) Our children enjoyed the heated pool, we felt breakfast was quite nice and would rate it well above the typical continental breakfast. The pricing we felt was fair and we weren't disappointed a bit. It is a quaint, well maintained location and the staff go above and beyond to make you feel comfortable. The staff was extremely welcoming and helpful! We will definitely make Old Town our first choice when staying in this area again. Thanks Old Town!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OTICustomerCare, Customer Service at Old Town Inn, responded to this review, November 6, 2013
Dear Valued Guest,

I’m glad to hear that you enjoyed your stay here at the Old Town Inn, and that your little guys also enjoyed the pool, our deluxe continental breakfast, and our clean floors. As you mentioned, our hotel is located near a busy area along Pacific Highway, a busy 4-lane road, but the traffic along our road is mostly commuters, and usually dies down around 8 to 9pm. Most guests find that once they’re inside their room, it’s pretty quiet, but we do have earplugs available at the front desk for any guest that would like a pair. We are only about a block and a half away from the Old Town Transit Station, but for the most part, aside from the rare sound of a train horn, our guests don’t hear anything from the transit station at all.

For those of our guests who haven’t read about our area before they arrive, they are sometimes surprised by the industrial neighborhood around us, but find as you did that once you turn into our lot, you find a quaint and lushly landscaped hotel. Our housekeepers and maintenance department work hard to maintain our rooms and the grounds, and they would be very glad to hear that you noticed. We are looking forward to seeing you again on your next visit to San Diego!

Cecily ~ Front Desk Agent
Old Town Inn
For the Very Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
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Sahuarita, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2013 via mobile

My wife and I recently stayed here and we were very happy with the Hotel. It lived up to the reviews and we were pleased. The staff is top notch so friendly and helpful. We got one of the cheaper rooms and we weren't sure how they would be but they were very clean and we were happy. They are walking distance to Old Town and just a short drive to Mission Beach and Sea World. We can't wait to go back.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OTICustomerCare, Customer Care at Old Town Inn, responded to this review, November 8, 2013
Dear Valued Guest,

I would like to thank you for choosing to stay at the Old Town Inn. We appreciate the business of all of our guests! No matter the room, we make sure the rooms are always tidy. Keeping our guests happy and satisfied is our daily goal. The staff here work very hard to make you feel at home.

We are very close to Sea World, the San Diego Zoo, shopping malls, and many more attractions. Best of all, we are only a short 7 minute walk to the Old Town State Park. Old Town is definitely a gorgeous place to visit on your vacation. The beautiful beaches in San Diego are only minutes away if you drive! We provide free wi-fi, a great continental breakfast, and a variety of DVDs you can watch in your room.

We would be honored to have you stay with us again on your next visit to San Diego. Again, thank you very much for your compliments, and for taking the time to review our hotel.

Cesar ~ Front Desk Agent
Old Town Inn
For the Very Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed October 30, 2013

This is our second time staying here and for good reasons. The staff are really friendly and attentive. The rooms clean and pleasant. We did stay on the second level and as my wife and two children were getting ready, our neighbors down stairs made it a point to come up and ask very politely to reduce the walking as they can hear every step. I never had that problem with my neighbors. To say the least we were careful not to walk around so much.

Stayed October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2013

We stayed in San Diego several times, and the location of the OTI is probably the best we have come across. The 5 and 8 are around the corner and your on the pacific highway. You are minutes away from anything you want to do in San Diego. The staff were very friendly and our room was very clean and comfortable. We would stay here again.

Room Tip: The inn is located in a perfect location, after a long day at the beach, zoo, sea world or sight see...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, October 30, 2013
Dear Valued Guest,

Thank you for taking the time to write a review about your experience at the Old Town Inn. I am so glad to hear that you found our location to be convenient. The owner likes to joke that we are “nowhere but right next door to everywhere”, which could not be more true. Thank you for mentioning the perks of our location. We are just minutes away from most of San Diego’s attractions. We are within walking distance to Old Town State Park, and the transit station if you wish to use public transportation.

It is great to hear that you enjoyed your room. Here at the Old Town Inn, we are focused on quality accommodations, cleanliness, genuine hospitality, and value. I hope that we were able to provide you with these qualities we strive to uphold. Our goal is to exceed expectations, and make every guest’s stay an enjoyable one. We are so happy to know that you would stay with us again. It was a pleasure to have you as our guest, and we hope to see you soon!

Yours in Hospitality,

Alex | Customer Service Agent
Old Town Inn
For the Very Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennewick, Washington
1 review
5 of 5 stars Reviewed October 29, 2013 via mobile

Spent two nights here on a road trip with my family and I cannot say enough good things! The rooms are generous in size and immaculately clean! Beautiful and modern, very close to sea world! The staff was extremely kind and helpful and I was belong away by all the thoughtful amenities such as free DVD rentals to watch in your room, on site laundry (great if you have your little ones with you, as I did), helpful toiletry packs in case you forgot anything at home, tickets to local attractions that an be purchased at a discount, in room dining recommendations, etc. The continental breakfast was not huge but still a very nice addition. Waffles, muffins, bagels, hard boiled eggs, etc. It really is a great value for a truly excellent and inviting place to stay. I had no problems with parking (perhaps due to time of year?) and will absolutely stay here next time I make a trip to San Diego. My compliments to the staff, you truly made our trip a success!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OTICustomerCare, Customer Care at Old Town Inn, responded to this review, November 8, 2013
Dear Valued Guest,

Thank you for your stay at the Old Town Inn! We highly appreciate all the compliments you’ve given us, and we’re glad that you enjoyed your stay with us.

As you mentioned, our deluxe rooms are generous in size at about 350 square feet. Our economy rooms are cozy and comfortable at about 210 square feet. They are very clean and impeccable. Our staff works very hard every day to maintain the rooms and the hotel grounds. We try to make you feel at home and make the hotel a cozy place for you and your family to stay. We also have lush mature landscaping that our guests love! Sometimes you have to start your vacation on the run and may have forgot some toiletries, but we have your back if you did forget something. We also have a coin-operated laundry for our guests to use. Our continental breakfast is great! The best part is that it is free for our guests! We also have free wi-fi and DVD rentals. We have a wide variety of movies, including many family friendly movies.

We are very close to many great attractions. As you mentioned, the famous San Diego Zoo and Sea World are only about a ten minute drive from our hotel. The closest attraction to us is the Old Town State Park. It’s so close that you can walk to it! Right before you walk into Old Town from our hotel, you cross underneath the Old Town Transit Station. For our guests that would prefer not to drive, our close proximity to public transit is a major bonus.

Once again, thank you for your stay at the Old Town Inn. We would be pleased to have you back soon!

Cesar ~ Front Desk Agent
Old Town Inn
For the Very Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norcal U.S.A
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 29, 2013

**Updated review for their customer service**

We only stayed for a night but I was impressed with the friendly staff and the little details that make staying at this hotel worth it.

First off is the price. Seriously, look at the price for their rooms and compare it to hotels at the Gas Lamp district and it's no competition. Granted, it's an unfair comparison but if price is your main concern, definitely look at this hotel.

Second, little details that make you feel that the staff is there to make your stay more comfortable such as the free continental breakfast, coffee, tea. Also, the dvd rentals they have available. I was just giddy that there are dvds for my son to watch. And, the little packet they give is pretty cool and useful. Also first time I saw a battle opener installed on the bathroom which makes perfect sense (to me ^^).

Third, location. Less than 5 minute drive from the hotel to the gaslamp district.

Fourth: Awesome, awesome customer service ! please see my updated review below. Thank you so much Anna and Beatriz !!

Now for some nitpicking ^^ The hotel is old so expect the floors to be creaking as it was in our room (150), upstairs flooring was creaking also. Location, don't expect any nearby stores if you want to grab any food or drink.

Good place to stay. My family would definitely stay again based on the positives I listed.

UPDATE: After my review was posted. Anna and Beatriz contacted me regarding the lost item and informed me that they do have it. It was mailed the same day and we received it a couple days afterward. That's world class service right there.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OTICustomerCare, Customer Service at Old Town Inn, responded to this review, November 6, 2013
Dear Valued Guest,

Thank you for choosing to stay here at the Old Town Inn during your visit to San Diego. I am sorry to hear that you found the floor above you to a bit creaky in our two-story economy building. I know everyone has a different sensitivity to noise, but it sounds like you still enjoyed your stay, and found your room and all the amenities we offer to be a great value. If you do come back to stay with us again, please let us know if you would like us to try and put you on a higher floor so that it will be a bit quieter for you. I know with the little guy traveling along having a first floor room may have been a higher priority, but we always try to accommodate any special requests whenever possible. Our company culture is all about providing a clean, affordable, quality stay, and great customer service. I am so glad that we were able to provide you with these qualities.


If you do have a chance to come back and stay with us again, we are just a short walk from all of the shops and restaurants over in Old Town. It sounds like you were here to visit the Gaslamp Quarter during your stay, but Old Town is famous for its many delicious Mexican restaurants, the huge margaritas, historic buildings, souvenir shopping, and the great atmosphere. We are also a short drive to the Sports Arena shopping area, and a little over 3 miles from 2 of San Diego’s largest shopping malls.


Once again, thank you for choosing to stay at the Old Town Inn, for taking the time to write a review, and most importantly, for understanding our company culture, and what is most important to us: the guest. We take guest satisfaction very seriously, and we are constantly trying to improve. Your feedback helps us do that. It was a pleasure to have you as our guest, and we hope to see you again soon!


Gilda ~ Front Desk Agent
Old Town Inn
For the Very Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Old Town Inn

Also Known As:
Old Town Hotel San Diego
Old Town Hotel
Old Town Inn San Diego
Old Town San Diego
Address: 4444 Pacific Highway, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in San Diego
#20 Top resorts Hotel in San Diego
#47 Business Hotel in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Old Town Inn 2.5*
Official Description (provided by the hotel):
Our rates reflect what we are, a modest AAA 2 Diamond property, family owned with a priority on customer service. Great central location, commercial pocket – we joke that we are nowhere but right next door to everywhere. Amenities include a complimentary expanded continental breakfast, free wireless internet and parking, and heated outdoor pool. Children 12 and under stay free. Pet friendly. We have a wide selection of room types, including large apartments with kitchens. ... more   less 
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