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“cute little place” 4 of 5 stars
Review of Old Town Inn

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Old Town Inn
2.5 of 5 Hotel   |   4444 Pacific Highway, San Diego, CA 92110   |  
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Hotel amenities
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Ranked #18 of 269 hotels in San Diego
Murrieta
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“cute little place”
4 of 5 stars Reviewed October 24, 2013 credit card Amex Card Member Review

this place is across the street from old town San Diego. A market is walking distance. Also it's a nice little walk to old town or a one minute drive. We arrived there late one night and there was only one room left. The staff was the nicest I've even met. They gave us a great discount on the room and let us park in restricted area because it was by our room. They went way out of their way to make us feel welcome. They also had a large free dvd collection to choose from.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OTICustomerCare, Customer Service at Old Town Inn, responded to this review, October 26, 2013
Dear Edward,

I want to thank you for the compliments about our staff and our hotel. I am glad you enjoyed your stay. Our staff works very hard to keep the hotel at it’s best. We work hard every day to keep the Old Town Inn impeccable. We always try to make our guests feel as comfortable as they would in their own home. We provide free wifi, a delicious continental breakfast, we let you borrow DVD movies and family board games for free. We also have books you can borrow, and if you like one, you can take it home with you. We are just a short walk into Old Town, and even closer to public transit. I think public transit works especially well for some foreign travelers that are not used to driving on the right-hand side of the road, and would rather skip the experience and just relax during their stay in San Diego. Once again, thank you for your feedback, we appreciate it! We hope to see you again soon.

Cesar ~ Front Desk Agent
Old Town Inn
For the Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,150 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Metairie
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 23, 2013

We have stayed at the Old Town Inn three different times during our last trips to San Diego. It is a great DEAL and it is so close to lots of things. Everyone is so pleasant and helpful at the Inn. We liked the healthy breakfasts and the very clean rooms. The surroundings are very well kept with seasonal flowers. We will stay there again if we can.

Room Tip: We were satisfied.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OTICustomerCare, Customer Service at Old Town Inn, responded to this review, October 24, 2013
Dear Kathryn,

Thank you so much for your feedback. I am glad to hear you enjoyed your stay, and that you found your accommodations to be spacious and clean. Our dedicated housekeeping staff works hard to keep our property as clean as possible to make everyone’s stay pleasant. We have a great gardener, Pascual, and he works hard to make sure the grounds are lush and well kept! We are always a little sad when the bougainvilleas bright colors become muted, but the azaleas are looking beautiful.

Your opinion is very important to all of the staff at the Old Town Inn. We are a small hotel with a single-minded dedication to consistent service, quality, and value. I am happy to hear that our location has been convenient for you. Our company culture is all about providing a clean, affordable, quality stay, and great customer service to our guests. I am so glad that we were able to provide you with these qualities. It was a pleasure to have you as our guest, and we hope to see you the next time you visit San Diego.

Gilda ~ Front Desk Agent
Old Town Inn
For the Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 23, 2013

This wonderful Inn is situated right across the street from Old Town San Diego. You can walk there in about 5 minutes. We stayed in two types of rooms, both of which were very clean and well appointed. Our first room was a queen room without a kitchenette. This room was perfect if you were not going to spend much time in the room as it didn't have too much room to spread out, but still had ample space and a table and a very large closet. We chose to upgrade to a mini kitchenette as we were going to be there for a week and working from the room. It was perfect and lots of room for the two of us including a sofa and large bathroom area. The beds and linens were great. The breakfast was a busy place and really had great food options. The pool was kept very clean and always had fresh towels on the chairs. The staff was very helpful and always had directions and suggestions available. The hotel is right on Pacific Coast Highway and very close to the Zoo and Sea World. Great shopping within walking distance or a very short drive. This is a great place for a little longer stay but I do recommend the mini kitchenette. Can hardly wait to go back. Excellent value for the money.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OTICustomerCare, Customer Service at Old Town Inn, responded to this review, October 24, 2013
Dear Guest,

Thank you for taking the time to share such wonderful comments with the Tripadvisor community. We are so happy that we were able to exceed your expectations! It is great to hear that the Old Town Inn could have such a positive impact on your vacation. We truly appreciate you being such a loyal guest! I like that you consider our Inn as your hidden treasure!

Thank you for mentioning our clean and spacious rooms, our housekeeping team works hard to keep the rooms clean and presentable for all of our guests. I am glad you were able to experience an economy room and a deluxe room, and to get a better feel for the range of different room accommodations that we have here at the Old Town Inn.

I'm glad to hear that you were able to enjoy the amenities we offer. On future visits, you may also want to take advantage of our free DVD rentals; to make it a true movie night you can buy popcorn for a dollar at the front desk. We also have board games and books you can borrow at no additional cost!

Our company culture is all about providing a clean, affordable, quality stay, and great customer service to our guests. I am so glad that we were able to provide you with these qualities. It was a pleasure to have you as our guest, and we hope to see you again soon!

Gilda ~ Front Desk Agent
Old Town Inn
For the Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 23, 2013

We booked this hotel purely based on reviews on trip advisor. We were not disappointed. I don't think we have ever stayed in such a cleaner hotel ever! It was so perfectly situated, 10 min walk to the many great restaurants in old town. Pool was amazing too. We made use of BBQ a few times instead of eating out, it was so clean, and following day I noticed a staff member cleaning it again. I wish my husband did that at home after each BBQ! Value for money - amazing

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OTICustomerCare, Customer Service at Old Town Inn, responded to this review, October 30, 2013
Dear Valued Guest,

I want to personally thank you for taking the time to review our hotel, and for giving your feedback about your stay here at the Old Town Inn. Tripadvisor is all about guest satisfaction, and we tend to rate highly with guests who want to get the most value for their dollar.

We are glad you enjoyed our heated pool, and had a chance to use our BBQ grill. This is another way families can save money and enjoy quality time with one another and relax by the pool where the kids can have fun. I hope you had a chance to check out our DVD movie library, along with the family board games that we have available to borrow for free. I like your sense of humor, and had a good chuckle when I read your comment about how you wish your husband would clean your BBQ grill at home. If you and your family come back to San Diego, we would love to welcome you back as our guest.

Laura ~ Front Desk Agent
Old Town Inn
For the Very Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2013

My husband and I stayed here on our honeymoon. What a lovely Inn. The staff were iIncredibly helpful and friendly. They gave you a little welcome pack with toothpaste, shampoo and conditioner and some other bits. Breakfast was a really nice spread. Didnt use the swimming pool because we didn't have time but it looked nice. The room was very clean and perfect. We had no complaints about our stay. Perfect location for the transport. So we were able to visit downtown by foot and the city by public transport which was cheap and easy. Highly recommend this place

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OTICustomerCare, Customer Service at Old Town Inn, responded to this review, October 26, 2013
I’m so glad to hear you enjoyed your honeymoon stay here at the Old Town Inn. We are honored when guests mark special occasions by staying with us. Many of our honeymooners stay in our Jacuzzi suite, but it sounds like you tried a different room for your first stay at our hotel. It sounds like the room you chose worked out very well for you. Maybe for your 10th anniversary you can come back and celebrate in our Jacuzzi suite! Ten years from now, I’m sure you will find that our hotel has only gotten better, as we continually look for ways to improve, and as our management finds new ways to add additional value to what is already a great value. Thank you for your kind comments, and we hope to see you soon!

Cecily ~ Front Desk Agent
Old Town Inn
For the Very Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
Report response as inappropriate
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St. Albert, Canada
Top Contributor
68 reviews 68 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 21, 2013

We stayed here as we we're told on the phone they had half price coupons to the zoo.
We got there and they do not! They have 4 dollar off.... Yippee.

Rooms we're clean. But nothing special.
Breakfast was average. Except for the waffle station. That was so good!!!!!

Walking distance to told town. But if your alone could be scary. Very dim lit and walk though and underground tunnel

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, October 23, 2013
Dear Valued Guest,

Thank you for your review; we appreciate you letting us know what you liked, and also what you disliked about your stay. It is sometimes a challenge to set the right expectations for our guests. I think we do a pretty good job on our website, and the majority of our guests have written honest reviews about their experience with us, what makes us stand out from the rest, and why they rate us so highly. We are not a fancy hotel; we are 2 star rated, budget friendly hotel, here to provide our guests with an excellent standard of service, quality accommodations and amenities, clean rooms, and most importantly, all of these qualities at a good value. We may not be everyone’s cup of tea, but we do the very best with what we have.

I am sorry to hear that there was a misunderstanding about the discounted tickets we provide. We took this opportunity to review the discount ticket prices with all of our front desk staff, so that this does not happen again. I apologize for the mix-up. We do offer a small discount, and the ticket you would buy at the front desk includes a free bus tour and skyfari ride, along with a pass to the front of the line at the door.

The Old Town Inn is in a unique area for a hotel. I like to tell people that we are nowhere, but right next door to everywhere :- ) That being said, the vast majority of our guests feel comfortable coming and going from the hotel on foot or by car. One benefit of being in a more industrial setting than a typical commercial setting is that it tends to be very quiet at night since there is not a lot of traffic. I will freely admit that it may not be what people are used to and if any guest feels uncomfortable, especially with small children, we would be the first to suggest they use their car or a taxi for transport. The tunnel you mentioned is primarily a shortcut for getting under the tracks – if you feel uncomfortable walking through at night it can be easily and safely bypassed.

Thank you again for your review. I am glad you enjoyed the waffles for breakfast, and our clean rooms. Again, we are not everyone’s cup of tea, but we tend to rate highly with guests who want to get the most for their dollar, value cleanliness, appreciate genuine hospitality and have done their research. Thank you again for taking the time to review us. Our company culture is to provide quality, affordability, and great customer service to our guests. We do take great pride in making our guests’ stay an enjoyable experience.
We hope you will give us another opportunity in the future.

Alex | Customer Service Agent
Old Town Inn
We Want to be Your Cup of Tea! Book Direct With Us!
Visit our Hotel Website or Call Us at (800) 643-3025
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Portland, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2013

My husband and I stayed at Old Town Inn from October 7th- October 10th 2013. The location of the hotel is conveniently located within walking distance to all the shops and restaurants in old town San Diego and a 10 minute drive to Balboa Park. The staff at Old Town Inn was incredibly friendly and had amazing recommendations for food and sight-seeing. The beds were very comfortable; the rooms were spacious and clean.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OTICustomerCare, Customer Service at Old Town Inn, responded to this review, October 23, 2013
Dear Valued Guest,

Thank you so much for your feedback. Your opinion is very important to all of the staff at the Old Town Inn. We want to provide accurate information to our guests, and we hope to have a small part in making your experience unforgettable. We are a small hotel with a single-minded dedication to consistant service, quality, and value. We believe our AAA 2-Diamond hotel is well located, friendly, and very clean. Our dedicated housekeeping staff works hard to keep our property as clean as possible so that our guests can get a good nights rest every night. Thank you again for taking the time to review our hotel, and we would love for you to come back and stay with us on your next visit to San Diego.

Laura ~ Front Desk Agent
Old Town Inn
For the Very Best Service, Book Direct!
Visit our Hotel Website or Call Us at (800) 643-3025
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Old Town Inn

Address: 4444 Pacific Highway, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in San Diego
#18 Romantic Hotel in San Diego
#23 Best Value Hotel in San Diego
#47 Business Hotel in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Old Town Inn 2.5*
Official Description (provided by the hotel):
Our rates reflect what we are, a modest AAA 2 Diamond property, family owned with a priority on customer service. Great central location, commercial pocket – we joke that we are nowhere but right next door to everywhere. Amenities include a complimentary expanded continental breakfast, free wireless internet and parking, and heated outdoor pool. Children 12 and under stay free. Pet friendly. We have a wide selection of room types, including large apartments with kitchens. ... more   less 
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Also Known As:
Old Town Hotel San Diego
Old Town Inn San Diego
Old Town San Diego

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