This was a budget priced hotel, but the service and cleanliness were excellent! This is an older hotel, but it was exceptionally clean. The room was not huge, but there was plenty of room for our luggage. There was a refrigerator and microwave. The bathroom had a sink in the room with the tub and toilet as well as a sink outside that room.
The breakfast was the usual free hotel breakfast, but it was well-attended by a staff member. We bought tickets for a tour and the zoo through the front desk staff. They were training some new employees, but they still got through the process quickly and efficiently.
The corridors were outside, but there was an elevator. Parking and internet were free. The location was convenient to the freeways, the airport, and Old Town, but it was not downtown if that matters to you. I did not go in the pool but I sat next to it for a while one afternoon. It must be a heated pool because even though the temperature was in the low 70's and there was a breeze, people were commenting that the water was warm.
Just a few minor complaints, in case any of these things are especially important to you--the bed was a little soft for my taste but not too bad, the towels could have been a little fluffier, and the TV always came on at a very loud volume and we had to turn it down immediately. Also, I could never get the internet to work, but I had my own mobile hotspot with me, and I never even reported it to the management. I did occasionally hear noise from another room or a nearby train, but it was not loud enough to disturb me.
I would highly recommend Old Town Inn to anyone traveling to San Diego and will stay there again if I ever come back to San Diego.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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Thank you for choosing to stay at the Old Town Inn, and for taking the time to write a review of your experience with us. We are very grateful for your feedback and compliments. I am delighted to hear that you had such an enjoyable time at our hotel. We pride ourselves in providing our guests with a wonderful stay. Our company culture is based on cleanliness, genuine hospitality, quality accommodations, and affordable pricing. We hope that you received all of the qualities we strive to uphold out of your stay with us, and much more.
As you mentioned, the Old Town Inn is an independently owned, two diamond, budget hotel. We are not a fancy hotel or a luxury vacation spot. We rate highly with guests like yourself, who want a quality experience, extraordinary customer service, have done their research, and appreciate getting the most out of their dollar. We appreciate that you understand our philosophy; it is sometimes difficult to set the right expectations for our guests, however we do our best through websites like TripAdvisor, and through our own website. Thank you for sharing such a thoughtful and honest review of our hotel. We truly appreciate your comments.
I am happy to hear that our location was convenient for you. We are located on Pacific Highway, which can be loud (mostly in the daytime), and also the train is close by, which causes some noise as well. I am glad to hear that this was not loud enough to be an inconvenience to you. Our industrial location is a problem for some, but for most it is a major benefit and convenience. We are so centrally located that the airport, downtown, and most of San Diego’s great attractions are all just a few miles away. We are also just a few minutes’ walk from Old Town, and the transit center, where you can hop on the trolley, bus, or train, and get anywhere in San Diego quickly and easily. Our location is also extremely convenient if you have a car; all the major freeways are minutes away, and you can get to the beaches, Sea World, Balboa Park, the Zoo, and downtown - all in less than ten minutes.
Thank you for mentioning our amenities, we are proud to offer many amenities for free that you may end up having to pay for in more expensive hotels. We provide things like parking, WiFi, a DVD collection, board games, and more. I hope that next time you will be able to hop in our pool, a perfect end to a long day of sightseeing.
I apologize for the ways in which we did not meet your needs, such as the fluffiness of the towels, the WiFi problems, and the loud TV. You have given us a very valuable perspective and we thank you for providing this feedback. Now that we know of these problems, we will be able to fix them, and that is why we are so grateful for all the feedback we can get and why we take every guests’ comments seriously. Our goal is to exceed expectations, and we cannot do that if we don’t have a dialogue with our guests. Thank you for alerting us to these problems, I hope they didn't cause too much of an inconvenience to you.
Thank you for recommending the Old Town Inn. It is an honor to know that you would recommend us and also stay with us again. We truly appreciate the compliments and feedback that you provided; it is necessary if we are to continue to make our guests happy. It was a pleasure to have you as our guest; we hope to see you again in the near future!
Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.