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“great choice” 4 of 5 stars
Review of Old Town Inn

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Old Town Inn
2.5 of 5 Hotel   |   4444 Pacific Highway, San Diego, CA 92110   |  
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Ranked #20 of 270 hotels in San Diego
Bologna, Italy
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
“great choice”
4 of 5 stars Reviewed May 6, 2013

Good and clean hotel. Perfect choice if you like to move by car, very close to Old Town San Diego and not far from Downtown San Diego and beaches.
I had some trouble to reserve a room on their web-site but they fixed my reservation manually and email me the confirmation.
It's an old hidden style gem surrounded by the modern usa landscape...

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, May 6, 2013
Dear Valued Guest,

Thank you for your review. I am so glad to hear that you enjoyed your stay. As you mentioned, our location is very convenient for getting around. The Old Town Inn is just a few blocks from Old Town, and only minutes by car or trolley to all of San Diego’s great attractions, the airport, and downtown.

We pride ourselves in our clean, comfortable rooms. Our company culture is based on providing a good value for our guests, genuine hospitality, and clean, quality accommodations. Thank you for taking the time to provide us with feedback. We truly appreciate being able to see from our guests’ point of view. I hope that we will see you again in the near future; it was a pleasure having you as our guest.

Alex | Customer Service Agent
Old Town Inn
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1,185 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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SALZBURG, AUSTRIA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 2, 2013

Old Town Inn is truly a wonderful find. Four friends and I (visiting from Austria) booked 3 rooms at this hotel from the 21st to the 22nd of April. The staff was very friendly and competent. Our rooms were very clean and comfortable with large flat screen televisions and dvd players. (Dvd's were readily available at the front desk). One of our rooms even had a stocked kitchenette with a stove and refrigerator.
In the morning we were welcomed by a superb and abundant breakfast buffet. The buffet included fresh fruit, Do-it-yourself waffles, pastries, freshly made oatmeal from the pot, hard boiled eggs, juice, coffee, etc, The staff made sure that the buffet was kept well stocked and that fresh coffee was always on hand. Truly very professional.
The Inn is just minutes from Downtown San Diego, Sea World, and Old Town. This also makes it very convenient.
My friends and I will surely stay here again on our next trip to San Diego. Thanks to the staff for a memorable stay!!

Room Tip: We had rooms 106, 107, and 109. These rooms were very quiet even though the Inn sits next to a busy...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, May 24, 2013
Dear Valued Guest,

Thank you for choosing the Old Town Inn for your stay in San Diego, and for the wonderful review. We are so happy to hear that your stay with us was a good one. It is very important to us that our guests have a memorable and enjoyable stay, and we are proud to have provided that for you.

I am very glad to hear that you took advantage of the amenities we provide, such as the continental breakfast, and our DVD players and free DVD library. Thank you for mentioning these amenities. We try our best to know what our guests want and need, and we hope we were able to provide what you needed during your stay.

Our company culture is based on genuine hospitality, quality accommodations, affordability, comfort, and convenience. We hope that we were able to exceed your expectations and provide you with all the qualities we strive to uphold.

Thank you again for your compliments and feedback, they are truly appreciated. It was a pleasure having you and your friends as our guests, and we would love to have you stay again soon.

Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn
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Torrance, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 2, 2013

I had just about given up looking for a place that had free parking and breakfast included in a good location when I spotted this gem. I am very impressed. Sure the economy room was small and very little bathro0m counter space, but everything else was wonderful. Quite/comfortable room. Very helpful/pleasant front desk people. Good breakfast choices and they even use real silverware and ceramic dishes. Very low prices for what you get and the location.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, May 6, 2013
Dear Valued Guest,

Thank you for choosing to stay at the Old Town Inn, and for taking the time to write a review of your experience with us. It is great to hear that you enjoyed your stay. We do offer many amenities for free that other, more expensive hotels may charge for, things like parking, WiFi, breakfast, a DVD library, etc. I’m glad to know that we exceeded your expectations. Your compliments are truly appreciated. Thank you for mentioning our staff. We strive to provide genuine hospitality to all of our guests, and we are glad to hear that you received the hospitality and service that we pride ourselves in. Our company culture is based on cleanliness, genuine hospitality, affordability, and quality accommodations. I hope that you received all of these qualities when you stayed with us. Thank you again for your review, we appreciate your feedback. It was a pleasure to have you as our guest, and we hope to see you again soon.

Alex | Customer Service Agent
Old Town Inn
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 29, 2013

We all loved this small but superbly run hotel so close to the Old Town and a short drive from Sea World. Although the location initially looked a bit industrial, it was in fact s great base to do so many of the things we wanted, including a short drive into the city/harbour. The rooms were spacious, the kids loved the pool and the breakfast very nice. The staff were most helpful too. All in all, excellent value for money.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, c at Old Town Inn, responded to this review, May 6, 2013
Dear Valued Guest,

Thank you for the review. We truly appreciate you taking the time to share your experience with TripAdvisor. It is great to hear that you enjoyed your stay with us. As you mentioned, we are located in an industrial area, however, our location is very convenient; a perfect hub of operations and relaxation, in between trips to San Diego’s many attractions, of course.

We are so glad to hear that your family enjoyed the pool and our continental breakfast. It pleases us to know that our guests are taking advantage of all of our free amenities.

Everyone at the Old Town Inn takes pride in the way the hotel is run. The front desk, housekeeping, and maintenance are all part of maintaining everything from the tropical plants to keeping your room clean and comfortable. We pride ourselves in having excellent customer service; all of the staff here at the Old Town Inn is thankful for your compliments.

Thank you again for your review. Nothing makes us happier than knowing that you and your family enjoyed your stay, got a good value for your money, received genuine hospitality from our staff, and were able to get around San Diego easily and conveniently.
It was a pleasure to have you as our guests. We hope to see you again soon!

Alex | Customer Service Agent
Old Town Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redlands, California
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 21, 2013

We stayed here after seeing what great reviews there were on Tripadvisor and after family members had stayed. It was a very nice, well maintained motel / hotel type facility. The largest structure is a 3 or 4 story motel style building with doors opening out onto balconies and sidewalk on the first floor. Breakfast was good w/ a great selection considering its included in the rate. A surprising pile of hardboiled eggs instead of the usual scrambled eggs but the make your own waffle station kind of made up for that. The only down sides to this place were the somewhat thin walls and ceilings. Crying baby next door was heard in the night and likely kiddies running / jumping around above. If we were to go again, and I think we will given the bargain - we'll be sure and try to book a top floor room or one of the cottage type facilities which are separate from the larger structure. I would also pack ear plugs. All in all a good spot as well despite being in an industrial area its well maintained and a very short walk to Old Town and the trolley.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, May 6, 2013
Dear Valued Guest,

Thank you for taking the time to share your experience with the TripAdvisor community. We truly appreciate your feedback and compliments. The Old Town Inn is a AAA, 2 star hotel determined to provide satisfaction for our guests. I am glad to hear that your stay was enjoyable. We do our best to provide our guests with quality, genuine hospitality, affordability, and cleanliness. I do hope you received all of these qualities during your stay with us.

It’s great to know that you enjoyed our continental breakfast, and our location. We love that the Old Town Inn is so conveniently located for our guests. I am sorry to hear that your neighbors were difficult. I hope that this wasn’t too much of an inconvenience for you. As you mentioned, the cottages are quiet and we get many great reviews about them; they are also close to the pool and lobby, and are a better option for light sleepers or someone who doesn’t want to be in a large building. We also have earplugs at the front desk for anyone who needs them, along with many other supplies that travelers might have forgotten to bring, such as toothpaste, toothbrushes, razors, etc.

Thank you for choosing to stay at the Old Town Inn. It was a pleasure to have you as our guest, and we hope to see you again soon.

Alex | Customer Service Agent
Old Town Inn
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Mesa, Arizona
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 21, 2013

This hotel is clearly run by people who care about their business. Our room was clean and comfortable. They don't put those re-used nasty comforters on the bed that some hotels do, so I could rest comfortably knowing everything on the bed had been cleaned before me. They even have free dvd and game rentals, which is pretty awesome. The location was good and we were close to everything. The rates were reasonable and there was always somewhere to park. The continental breakfast was good. I would definitely recommend staying here.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Guest Service Agent at Old Town Inn, responded to this review, May 6, 2013
Dear Valued Guest,

We are so glad to hear how much you enjoyed your stay with us here at the Old Town Inn. We appreciate your feedback. Our guest’s views and recommendations are truly important to us. We are a small hotel dedicated to consistent service, quality, and value. We believe our AAA 2 diamond hotel is well located, friendly and very clean.

Thank you for mentioning our comfortable beds; we know that our guests appreciate a good night’s sleep in a comfortable bed, so this is very important to us. I am glad you enjoyed our DVD movie collection. We do have a great variety of movies for the entire family. We also have a heated pool and a bar-b-queue set that we hope you get a chance to enjoy the next time you visit. It was indeed a pleasure having you as our guests, and we would love to see you back here once more. On behalf of the Old Town Inn staff, we thank you for your honest feedback.


Laura| Guest Service Agent
Old Town Inn
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Los Angeles, California
1 review
4 of 5 stars Reviewed April 14, 2013

I was very happy with the location, room and service. I had researched several places in the area but the ones in my budget had terrible reviews (except this one). I decided to take a chance since I was only staying one night and was very glad I did. The room was clean (I'd ask for one towards the back if I stay there again) and comfortable. The grounds are lovely. It was too cold for the pool but it looked very inviting. The continental breakfast was great, too. The one drawback was the wi-fi was a bit wonky and when I asked the next morning I was told it was probably because I have an iphone.

Room Tip: Ask for a room away from the street; it can be a bit noisy.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, April 24, 2013
Dear Valued Guest,

I am so glad to hear that you had such an enjoyable stay here at the Old Town Inn. We are honored that we exceeded expectations. Our company culture is based on genuine hospitality, affordability, and cleanliness. It’s great to know that you received all of these qualities while staying with us.

Thank you for mentioning our lovely grounds. We love to know that our guests appreciate them, and we truly value your compliment. Since we are located in an industrial area, we try to make our property an oasis for our guests. I am happy to hear that our location was convenient for you as well.

Here at the Old Town Inn, we take pride in offering free amenities such as our wi-fi and continental breakfast, and we take it seriously when there is a problem. I am sorry to hear that the wi-fi was not working as well as it should, we do sometimes have problems in that area. I apologize for any inconvenience this may have caused.

Thank you for taking the time to write a review on TripAdvisor. We appreciate your compliments and feedback. It was a pleasure to have you as our guest, and we hope to see you soon in the future.

Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Old Town Inn

Address: 4444 Pacific Highway, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Best Value Hotel in San Diego
#18 Romantic Hotel in San Diego
#19 Family Hotel in San Diego
#47 Business Hotel in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Old Town Inn 2.5*
Official Description (provided by the hotel):
Our rates reflect what we are, a modest AAA 2 Diamond property, family owned with a priority on customer service. Great central location, commercial pocket – we joke that we are nowhere but right next door to everywhere. Amenities include a complimentary expanded continental breakfast, free wireless internet and parking, and heated outdoor pool. Children 12 and under stay free. Pet friendly. We have a wide selection of room types, including large apartments with kitchens. ... more   less 
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Also Known As:
Old Town Hotel San Diego
Old Town Inn San Diego
Old Town San Diego

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