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“Friendly,clean, great location” 4 of 5 stars
Review of Old Town Inn

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Old Town Inn
2.0 of 5 Hotel   |   4444 Pacific Highway, San Diego, CA 92110   |  
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Ranked #21 of 273 Hotels in San Diego
Certificate of Excellence
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Friendly,clean, great location”
4 of 5 stars Reviewed November 13, 2012 via mobile

We stayed 3 nights. It was very clean. The location was great. The front desk was very helpful and we were able to purchase zoo and trolley tickets right there. Beds were very comfortable. Definitely stay at this hotel again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, November 28, 2012
Dear Valued Guest,

Thank you for choosing the Old Town Inn, and for your review. Your feedback is truly appreciated.
I’m glad to hear that you found our location to be convenient. We love that we are so close to all of San Diego’s great attractions, making it much easier for our guests.
I am also happy to hear that you enjoyed our beds. We put a lot of time into choosing the perfect bed; (we finally chose the Simmons Beautyrest Pillowtop) and we’re so glad you noticed.
Thank you again for sharing your stay on TripAdvisor. We appreciate your compliments, and take great pride in providing an enjoyable stay for all of our guests. We hope to see you again soon; it was a pleasure to serve you.

Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,351 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 7, 2012

This was my first trip to San Diego. The Old Town Inn was great value for the money.
The standard economy room was very adequate in size for 1-2 people - queen-sized comfortable bed, walk-in closet, small but spotlessly clean bathroom, table and chairs and flat-screen TV & DVD. The Manager (Anna) was incredibly helpful and friendly, as were all the staff. The breakfast was a bonus, buffet style in a sunny room off the lobby. The pool area was in the center of a garden, with tables and chairs and loungers.Parking is free (even for my visitors).The buses/trains are just a few minutes walk down the street, so easy to get into the downtown area of the city if you don't have a car. The airport is just a short cab ride away as well. I would definitely stay in this hotel again, especially if I was taking a cruise from San Diego and wanted to arrive a day or two early. And by the way, make sure you do a Harbor Tour and visit the ships/museums - very interesting. Thanks again Anna!

Room Tip: The economy room does not come with a fridge or microwave - you can ask for this and pay just a litt...
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service Agent at Old Town Inn, responded to this review, November 9, 2012
Dear Valued Guest,
Thank you for your review, and for choosing the Old Town Inn for your stay in San Diego. Your feedback is truly appreciated. It is great to hear that you enjoyed your stay; we are very glad that we were able to meet (and hopefully exceed) your expectations. Here at the Old Town Inn, our company culture is all about providing a clean, affordable, comfortable, and quality place to stay along with great customer service. We appreciate you sharing your good experience with everyone on TripAdvisor. Being a small independently owned hotel, our only advertising is through word of mouth, so your comments are very helpful and important to us.

Thank you again for your review; it was a pleasure to have you as our guest. We hope to see you again soon!

Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn
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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 5, 2012 via mobile

A really cute inn located close to Old Town San Diego. A quaint exterior hides modern rooms. The staff was very friendly and the continental breakfast kept is full for the whole morning. All of the comforts of a hotel with the feel of Old Town, and for a great price.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service Agent at Old Town Inn, responded to this review, November 7, 2012
Dear Valued Guest,
Thank you for choosing the Old Town Inn, and for reviewing your stay with us. Your positive feedback is greatly appreciated, and important to us; it lets us know what we are doing right, so that we can provide the same great service and amenities to our future guests.
Thank you for mentioning our modern rooms! We have recently made some great new updates to our rooms, including new flat screens, furniture, and granite; it is so good to hear that you noticed and enjoyed them, and there are more to come. :)

Our company culture is all about providing quality, cleanliness, and affordability, and I am very happy to hear that we were able to include all of these qualities in your stay. Thank you once more for your review; we hope to see you again next time you visit San Diego!

Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

I need to explain my high marks this way: I have looked twice for something to complain about and can't find it. I believe that each time I return here I will fall in love with it a little more. You can walk to the Old Town transit station in 4 mins. The rooms are modern, quiet, and clean. The landscaping of the grounds and pool area is a very nice surprise, with a tropical feel at night. The beds are the ultimate thing that matters to me in every room I review, so believe me here: The beds are very good (better than the Doubletree one I just slept on last night). The hot breakfast is good and above continental with waffles, but others are stepping up above this. The is a lot of space in the eating area. The staff will take care of whatever you need.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service Agent at Old Town Inn, responded to this review, November 7, 2012
Dear Valued Guest,

Thank you for choosing the Old Town Inn a second time, and for your review. We truly appreciate your feedback and compliments. It is so good to hear that you enjoyed your stay once again! Our company culture is to provide a quality, clean, affordable, and comfortable stay for our guests; I am glad that we could provide all of these qualities for you and very happy that we were able to meet all of your expectations.
Thank you for mentioning our modern rooms! We have recently spent a lot of time upgrading our rooms with new flat screens, granite countertops, furniture, etc., and we’re so glad you noticed. Another thing we were excited to hear mentioned in your review was our comfortable beds. We tested endless different types and put a lot of thought into choosing the right, most comfortable bed for our guests, which turned out to be the Simmons Beautyrest Pillowtop mattress; we agree that one of the most important things in a hotel room is the bed, and we are so happy that you loved it.
As you also mentioned, the Old Town Transit Station is a little more than a block away from the Old Town Inn. It was great to hear that our location was convenient for you. Although we are in a somewhat industrial area, the majority of our guests are just as content with the area’s convenience: a short walk to Old Town, and a few miles by car or public transit to the Zoo, Sea World, the airport, and the beaches. This is a major benefit to our unique location. Our owner likes to joke that “we are nowhere, but next door to everywhere!”
So, while we are a modest, independently owned hotel, we strive to make our guests’ stay an enjoyable and memorable one, and to ensure the quality that we stand for. We take great pride in our customer service, and our goal is to exceed our guests’ expectations in every way. We hope that we provided all of these qualities in your stay with us.

Thank you again for your review, we hope that the Old Town Inn will become your home away from home in San Diego!

Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 28, 2012

Walls are VERY thin. I wanted to say bless you to the room next to us bc we could hear them sneeze and it was a constant pounding from above and I could tell you every time someone went to the bathroom.
Room was standard and front desk was fine. I liked the DVD library.
We stayed here to be close to the airport for an early flight. Glad we didn't plan on walking around. We decided to do drive through for dinner bc we were too worried to get out.
Nothing they can fix with the walls and not the worst hotel but bring earplugs! And we are here on "off" season.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service Agent at Old Town Inn, responded to this review, November 5, 2012
Dear Valued Guest,
Thank you for taking the time to review your stay at the Old Town Inn. We appreciate the positive comments about your stay but also the ways in which we did not meet your needs. It is sometimes a challenge to set the right expectations for our guests. I think we do a pretty good job on our website, and the majority of our guests have written honest reviews about their experience with us, what makes us standout from the rest, and why they rate us so highly.
We are a two star rated hotel property, with many free amenities that you may end up having to pay for in more expensive hotels. I’m glad to hear that you enjoyed our free DVD rental collection. We put a lot of thought into providing good, recent and many classic movies for our guests, and we’re glad you noticed. Here at the Old Town Inn, we strive to provide quality, affordability, and great customer service to our guests, and we take great pride in making every guest’s stay an enjoyable experience.
I am sorry to hear that the people in the rooms near you were so noisy. As with any hotel, when this problem arises we suggest that you contact the front desk, and they would do their best to quiet down the noisy guests. Although we do not normally have this problem, it is always helpful to know that we keep earplugs at the front desk just in case, along with all of our other free toiletries that guests sometimes forget to bring with them: things like razors, toothbrushes, combs, etc. Our guests are welcome to these at any time.
As you mentioned, our location is a little unusual, and for that reason we do our best to try and familiarize future guests with what the immediately surrounding area around our property is like. In fact, I will usually tell people to take a look at some of our previous TripAdvisor reviews, so that they can get a feel for what other guests thought of our location. Our owner likes to joke that “we are nowhere but we’re right next door to everywhere!” I think that our location is very convenient for guests traveling downtown, to the airport, and to all of San Diego’s major attractions, like Sea World, the Zoo, the Beaches, and of course Old Town. The San Diego Bus and Trolley station is located almost across the street, making it easy to get around if you don’t have a car.
We are not everyone’s cup of tea, but we do tend to rate highly with guests who want to get the most for their dollar, value cleanliness, appreciate genuine hospitality and have done their research. Thank you again for taking the time to review us. We do hope you will give us another opportunity in the future.

Sincerely,
Alex | Customer Service Agent
Old Town Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Costa Mesa, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 19, 2012

From the courtesy of the hotel staff at booking to the complimentary breakfast (with WAFFLES!)-this is the place to stay in Old Town. The price is unbelievably inexpensive for what you get - a clean room with first class linens, comfortable beds, spacious bathrooms ( toilet, shower and sink in separate area from sink/vanity), good water pressure, flat-screen TVs, fridge, microwave and coffee pot. We stay here frequently during football season so we can take the trolley (RIGHT across the street) to the stadium and don't have to worry about driving or parking. Now a lot of our friends have stayed here, too. They have a discount for AAA members. We love Anna and Cecily! They treat us like family!

Room Tip: We ask for a room in the back on the 3rd floor so we're away from the street and transportation...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, November 9, 2012
Dear Valued Guest,
Thank you for choosing the Old Town Inn once again; we are honored to receive your wonderful review! It was a pleasure having you as our guest, and we are very proud to hear that you enjoyed your stay with us.
I am also very happy to hear that you found our rooms affordable and comfortable. We always keep our rates very competitive, so it’s great to hear when our guests save! We have also recently updated our rooms with new granite countertops, flat screens (as you mentioned), better linens, pillows and more, with more to come as well. Thank you for noticing! Our company culture is all about providing a clean room, an affordable price, and quality that goes above and beyond our two star rating, along with great customer service. We pride ourselves in keeping our guests happy and feeling at home.
Thank you for recommending us to your friends; being a small, independently owned hotel, our only advertising is through word of mouth, so your recommendations are truly appreciated.
Once more, thank you for your kind words, and for repeatedly staying at the Old Town Inn! We are honored to have you and your friends as our guests, and we hope to become your home away from home in San Diego. We look forward to your next visit!
Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 19, 2012

The location of this hotel is deceiving. What looks to be situated in an industrial area turns out to be in a perfect location and a heartbeat from everything. Staff were wonderful, nice, helpful and so accomodating. The first room we were booked into had a musty smell and before we could say 'this smells off ' Laura was on the phone relocating us to another informing us the carpets had just been cleaned - now that's service, we were impressed. We happened to meet our neighbours first night and were so politely told to keep the noise down, even though just talking and I understood why over the next few nights, as the hotel still has old world charm with chatting & heavy feet being heard on the odd occasion from neighbouring units at night - but don't let this deter you. The rooms were clean and even though we needed a roll out bed to accommodate us all, our family of 5 (3 grown children) lived comfortably. Free DVD's, free parking and the breakfast catered for all our taste buds.Even though there were only 2 washing machines this wasn't an issue. Level 2 has ice & vending machine near stair well & the girls enjoyed the heated pool. Hotel is across the road from Old Town, which is wonderful and we felt safe walking to and from ,a block away from the shops and en route to the city - couldn't have picked a better spot for our family vacation in San Diego. We wouldn't hesitate to visit again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this review, December 7, 2012
Dear Valued Guest,

Thank you for taking the time to write such a wonderful review of the Old Town Inn! We truly appreciate your compliments, and are so glad to know that you and your family had such an enjoyable time with us. It’s great to hear that although you have a big family, our room was comfortable for you.

Here at the Old Town Inn, we believe it is very important to provide those simple amenities that our guests need, and we believe in providing them for free. At a fancier or more expensive hotel, guests may have to pay for things like Wi-Fi, parking, and movies. We feel that there is no need to charge our guests for these simple things, and we are very glad to hear that you enjoyed these amenities. We love it when our guests take advantage of things like our DVD collection, breakfast, and pool; thank you for mentioning these amenities in your review.

We also want to thank you for explaining our location so well. We are located in a slightly industrial area, which may throw our guests off at first. However, we do love our location, and we’re so glad you did too. The owner likes to joke that we are “nowhere but minutes to everywhere!”, and this is very true. The great benefit to our location is that you can easily and quickly get to many famous San Diego attractions; we are less than 3 miles to the airport and less than 10 minutes driving time to Balboa Park and the Zoo. Also, you can walk to the San Diego Bus and Trolley Station, making it easy to get around town if you don’t have a car.

Our company culture is to provide great customer service, cleanliness, and value. We hope that you enjoyed all of these qualities during your stay. Once again, thank you for sharing your experience on TripAdvisor, we greatly appreciate the feedback.

We hope to see you and your family again the next time you visit San Diego. It was a pleasure to serve you!

Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Old Town Inn

Address: 4444 Pacific Highway, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in San Diego
#19 Romantic Hotel in San Diego
#20 Family Hotel in San Diego
#48 Business Hotel in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2 star — Old Town Inn 2*
Number of rooms: 73
Official Description (provided by the hotel):
Our rates reflect what we are, a modest AAA 2 Diamond property, family owned with a priority on customer service. Great central location, commercial pocket – we joke that we are nowhere but right next door to everywhere. Amenities include a complimentary expanded continental breakfast, free wireless internet and parking, and heated outdoor pool. Children 12 and under stay free. Pet friendly. We have a wide selection of room types, including large apartments with kitchens. ... more   less 
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Also Known As:
Old Town Hotel San Diego
Old Town Inn San Diego
Old Town San Diego

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