This is being put here because Sheraton refuses to let me put the review on their website. I would avoid this hotel.
This will be my second attempt to write my review, my first one was not published for reasons you can read below.
We were given this hotel by Comic Con. All the hotels in San Diego area block out rooms for this event.
First review was written on my 2 day of a 4 day stay.
Room appeared to be clean, in room safe didn't work. We went to the beach came back and my daughter took a shower, when she opened the door the smoke alarm went off. I called the front desk and they asked if someone had showered that the steam from the shower sets the alarm off. Wow, they gave us a room that has issues and they KNEW about it. Nice young man came up to fix the safe, they completely didn't understand that I didn't lock myself out that it wouldn't set at all. He couldn't fix it. But would have maintained come the next day and fix it. The next day I got my daughters up to take them to Comic Con (who the room was secured thur) and of course the smoke detector goes off all 3 times we use the shower. We left the room around 11. Came back around 3 and our room was not clean, safe still didn't work. Called the front desk and they were sending someone up to fix safe...again. Maid knocked on the door told her we would be leaving in a few minutes but she didn't understand because she spoke NO ENGLISH. Called the front desk and they said they would relay the message. We got back later that night and I called the front desk about the safe and smoke detector. Nice lady came up and determined the safe needed a battery, again they completely didn't understand that I didn't lock myself out that it wouldn't accept the final digit to lock it. Discussed the smoke detector and I explained it was unacceptable that we had to endure the noise each time someone took a shower. I suggested we bag it, she sent up ice bags and I taped off the alarm facing the bathroom door. It was fixed.
Next day, left around 11:30 for Comic Con, got back at 5:03, room was not clean but safe was working and new smoke detector. I called down to the front desk and they said they would have it cleaned. We left to go back to Con came home around 8 and the room was clean. Later that night I tried to log onto the internet. It asked for my room number and notified me I would be charged $9.95 per day. After I got logged on I noticed the network was not secure. Called the front desk and got a man with horrible customer service skills
who tried to treat me like a moron and said I didn't know what I was doing. (a) anytime they ask for a room number its for a reason (b) I took a screen print of the page that shows the network was unsecured. But he just wanted to argue with me.
Who puts people in a room that they KNOW the smoke detector is bad? Who argues with a customer who is concerned about the security of the information at a hotel? Who can manage employees to get them to do their job, like cleaning a room? Check out is 11, we were out of the room by 11 or 11:30. I can not recomment this hotel
- Official Description (provided by the hotel):
- The Marriott San Diego Mission Valley hotel is conveniently located just minutes away from SeaWorld, Qualcomm Stadium, Gaslamp Quarter and Balboa Park. Experience our Mission Valley hotel's unique blend of Spanish accents and tropical landscaping. ... more less
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- Also Known As:
- San Diego Marriott Mission Valley Hotel San Diego