As a loyal member and platinum level member overall I was pleased with the stay. I initially asked for a room upgrade and was denied and told I could have an upgrade for $100 more a day. I was renting and paying already for 4 rooms..... No thank you I said. She also charged me for parking that was supposed to be included with the convention I was with... So to have that all fixed took an additional 20 minutes ..... But that was the worst of it.... The restaurant staff was great ... Conceirge was good although the room was small and felt a bit cramped. I asked the next day if a room upgrade was possible and got it right away. Very nice and helpful. Not like initial check in.... The room was fantastic and soooo appreciated as we had 2 other guest join us and the standard room is pretty small for 4 guests... I would absolutely stay here again. It does have a resort feel with the waterfall by the pool and hammocks. Just lovely. Also I might add.... Very very nice for the price in the San Diego area which can be very pricey!!