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“Service Still Exceptional” 5 of 5 stars
Review of San Diego Marriott Mission Valley

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San Diego Marriott Mission Valley
3.5 of 5 Hotel   |   8757 Rio San Diego Drive, San Diego, CA 92108 (Mission Valley / Hotel Circle)   |  
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Ranked #63 of 268 hotels in San Diego
Carmichael, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Service Still Exceptional”
5 of 5 stars Reviewed June 17, 2014

I've been staying here frequently for work and recently had my family here for a few days. My grandchildren, twin 2 yr olds, had a wonderful time swimming and walking around the grounds. Our rooms were adjoining so we had time to visit and had privacy when it was their bedtime. Although there have been a few changes with staff due to promotions, the new staff have transitioned and the service is still exceptional. On weekends, there is a special children's morning buffet area in the dining area. A special thanks to Jose and Robert in the lounge. Also to Alex, Taylor, Rebecca, Dana, Nicole and Ana at the front desk, and to Nelly in housekeeping.. A fond farewell and good luck to Christy and Kelly.in their new positions. The hotel is very centrally located and all staff continues to be the best I've ever had. Thank you to you all.

Room Tip: Request west side to see the view, the sunset and during baseball season and night games, fireworks...
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Green Features: Recyle containers on each floor by the vending machine. Guests are encouraged to hang towels up that don't need replacing.
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Diego Marriott Mission Valley, responded to this review, June 18, 2014
Thank you for your loyalty to the Marriott Mission Valley! We are so pleased to hear that you and your family enjoyed your experience, from the pool to the breakfast buffet. We are especially glad to hear that you experienced the exceptional service that we are known for, and look forward to sharing your positive feedback with our team. We appreciate your review and hope to have the opportunity to serve you again very soon!
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143 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Louisville, Kentucky
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 10, 2014

Loved this Marriott! Felt as if I was in a resort. Staff was incredible, rooms clean and very close to many attractions. Nice little inhouse restaurant, gift shop, and beautiful outdoor areas. My room had a balcony with incredible breezes. I would definitely stay here again

Room Tip: get a room facing the pool and waterfall.. Very beautiful!
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Diego Marriott Mission Valley, responded to this review, June 11, 2014
We could not be more pleased to hear about your exceptional stay at the Marriott Mission Valley! We always appreciate positive feedback from our guests, and are particularly glad that you received outstanding service, as we take great pride in our friendly and helpful staff. Thank you for taking the time to review us and we hope to have the opportunity to welcome you back one day soon!
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Palm Springs, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 7, 2014

The rooms were nice nothing spectacular. Quaint and comfortable. We were top floor facing west so a nice city view with an ocean breeze. No need for ac with the slider open. Bed was super cozy. Visited the bar in the lobby. Prices were higher than expected. Paid $12 for a glass of wine before I knew there was a happy hour menu (3-6 and 9-11) $5 house wine, beer and appetizers. Staff was very friendly. Hotel is very easy to find and in a great location. Nothing to complain about but hotel was average.

Stayed June 2014, traveled as a couple
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Elaine A, Guest Relations Manager at San Diego Marriott Mission Valley, responded to this review, June 9, 2014
Thank you for sharing your experience. We are very pleased to hear that you enjoyed your city view, comfortable beds, and convenient location. Exceptional customer service is our most important goal, so we are thrilled that you found our staff friendly. We also appreciate your honest feedback on your experience at the bar. We strive to make every experience an excellent one, and your comments help direct us toward that goal. We hope to have the opportunity to serve you again in the future!
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Denver, Colorado
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 3, 2014

We stayed here for Memorial weekend and had a nice time. The main staff was friendly we were greeted nicely and there were cookies during a certain time of the day with fresh water.
There was a new girl that wasn't working during the weekend and she was not friendly though. The lobby was nice with a small gift shop. The pool area was nice but small. The fitness center was above average for most hotels in what is typically in fitness centers (medicine balls, full weight set, cardio machines, etc.). The rooms were small but nicely decorated. Every room has a balcony and depending on the size the patios came in different sizes. The bed was comfortable and the pillows were down filled. Definitley get the pool side of the building it seems to have better views. The location of the hotel is paramount. We could get onto the highway very quickly and go to Balboa Park, Pacific Beach, La Jolla, etc. very easily. The Fashion Valley shopping center and restaurants are also very close. Defintley get a rental car though, not walker friendly. We had a nice trip and would reccomend this for a nice weekend.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Diego Marriott Mission Valley, responded to this review, June 4, 2014
Thank you for joining us for Memorial Day Weekend! We are very glad to hear that you were welcomed nicely and that you enjoyed our fitness center, comfortable beds, and convenient location. However, we apologize that you did not receive the exceptional service that Marriott is known for from one associate. We will address this to make sure it does not happen again. We always appreciate honest feedback from our guests and we hope to have the pleasure of your return one day soon!
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Suisun City, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2014

This is my boyfriends and I go-to hotel when we visit San Diego. We've stayed here 3 times and they have all been great. This most recent trip was in May , we drive from Northern California and usually get there way before check in time. We arrived around 1 and they let us check right in. The room is very nice and we love the bed , it is so comfortable! The service is good, we had the privacy sign on our door and as we were walking in the cleaning lady asked if we needed anything. The location is perfect for us only just a 15 minute drive to anywhere we want to go with the mall being minutes away. We will always stay at this Marriott !

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Diego Marriott Mission Valley, responded to this review, June 4, 2014
Thank you for your continued loyalty to the Marriott Mission Valley! We are so glad that each of your three visits to our hotel have exceeded your expectations. We particularly appreciate your positive feedback on our staff, as we take great pride in providing excellent service to our guests. We look forward to welcoming you back on your next trip to San Diego!
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Moreno Valley, California
1 review
5 of 5 stars Reviewed May 29, 2014

My husband and I just came back from a 3 night, 4 day stay at this wonderful hotel.....we wanted to enjoy some r&r and relax for our 1st wedding anniversary. We stayed here during a busy holiday weekend (Memorial Day) and it was by far the best service we've received at any hotel. We had breakfast at their restaurant and coffee from their coffee bar and drinks from the bar. Check-in was simple and everywhere we went we were congradulated for our anniversary - the pool was beautiful! Two honorable metiones were Jennifer who made our coffee/hot chocolate every morning (so sweet and nice!), and Antonio who served us breakfast....the parking attendants were also very curteous and attentive.I loved the professionalism from their staff whenever i called "at your service" - they knew our room# and name every single time we rang. I would love to stay here again, the view was incredible and the hammocks were so relaxing by the pool. Hotel was beautiful and they made us feel SO special (we received a chocolate and berries plate upon arrival with a sweet personalized card with congradulations of our special weekend!) THANK YOU FOR making our experience so memorable and relaxing!!

Room Tip: We stayed on the 17th floor, last room on the floor (nice and quiet) and beautiful pool side view.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Diego Marriott Mission Valley, responded to this review, June 4, 2014
We are honored that you chose to spend your first wedding anniversary at the Marriott Mission Valley! We are delighted to hear that the service was the best you have received from any hotel. Thank you for your positive feedback on our pool, view, and particularly our staff. We take great pride in our guest services and are thrilled that our associates made you feel at home during your special weekend. We look forward to welcoming you back again in the future!
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Los Angeles, California
Top Contributor
167 reviews 167 reviews
67 hotel reviews
Reviews in 77 cities Reviews in 77 cities
210 helpful votes 210 helpful votes
4 of 5 stars Reviewed May 29, 2014

I stayed at the Marriott Mission Valley for 3 nights for a business conference in May 2014, and I really enjoyed my stay at this Marriott.

The Hotel is located directly across the street from the San Diego area Veteran's Administration, and very close to the hotel circle area. It's also a very short drive or 5 exits on the trolly to Old Town. It's also a short walk or drive to the Westfield Mall, also lots of restaurants and shopping.

The property is held to the high Marriott standard, every area looked new, well maintained and clean. The grounds were also well cared for. Parking is located either in a parking structure or around the building in outside parking spots. Parking is $14 per day for self, and $18 per day for valet. There is a gift shop/snack shop, two pay-to-use computer stations, a restaurant, a very nice pool/jacuzzi, and a gym on the property. The gym is not super large, but they have a 4 bike machines, 3 elliptical machines, and 5 treadmills. there is also a dumbell rack and a weight machine. More than enough ways to get a really good sweat going. They also have room WIFI for $13 per day, and fee WIFI in the lobby.

The room was medium size, nicely decorated, very clean and well maintained. The cleaning service was great. The room had a medium size flat screen HD television with lots of cable channels, some HD channels, free HBO, and PPV movies. There was a safe, iron/board, coffee maker, and mini-frig in the room. The bed was extremely comfortable, the pillows were just average, but I'm sure if I had asked for some different ones they would have been provided.

There was good drawer space for two people, but the closet was a little cramped and hard to get in/out of.

The bathroom was medium size with the toilet and shower in one room and the sink outside. The bathroom area again was very clean and well maintained.

Customer service was great, everyone I came into contact with was very professional and extremely nice.

The reason I'm not giving this hotel 5 stars is because of the unnecessary extra charges for parking, WIFI, and for not having a free business center with computers.

I would stay at this hotel again and recommend this hotel to all of my family and friends.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Diego Marriott Mission Valley, responded to this review, May 30, 2014
Thank you for taking the time to write a review of our hotel. We are thrilled that you enjoyed your recent stay with us and received the excellent customer service that our guests here come to expect. Thank you for the positive comments on our cleanliness and proximity to other restaurants and shopping. We also appreciate your feedback on our business features and parking, as it serves as a valuable tool in helping us to maintain and improve our guest experience. We are delighted that you will recommend us to your family and friends, and hope to have the opportunity to serve you again in the future!
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Additional Information about San Diego Marriott Mission Valley

Address: 8757 Rio San Diego Drive, San Diego, CA 92108
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#86 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — San Diego Marriott Mission Valley 3.5*
Official Description (provided by the hotel):
The Marriott San Diego Mission Valley hotel is conveniently located just minutes away from SeaWorld, Qualcomm Stadium, Gaslamp Quarter and Balboa Park. Experience our Mission Valley hotel's unique blend of Spanish accents and tropical landscaping. ... more   less 
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Also Known As:
San Diego Marriott Mission Valley Hotel San Diego

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