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“Charged $500 phone bill - Not 5 star hotel customer service.” 1 of 5 stars
Review of San Diego Marriott Marquis & Marina

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San Diego Marriott Marquis & Marina
4.0 of 5 Hotel   |   333 West Harbor Drive, San Diego, CA 92101   |  
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Ranked #50 of 271 Hotels in San Diego
GreenLeadersSilver level
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Charged $500 phone bill - Not 5 star hotel customer service.”
1 of 5 stars Reviewed September 16, 2013

I have found out that mariott charged $500 when I reviewed credit card statement.

When I called to find out, they have said that it was for local phone that room has made.. but phone # that was used only for 9 digits (non sense).
I definitely did not make the call.

customer service rep said it will take upto 5 business day to investigate.

No one follow up for the case in 5 days and I have called several times and left message in house account..

I called sep 6 2013 and asked status and they said they are still working on the issue and will inform me when it gets cleared.

I got the credit back to account when I checked the bank statement, however no one called or emailed about the case and explained how they charged $500

I would like to ask you to review the card statement carefully after visit from marriott hotel. If I did not find out, I would have been charged $500 that I did not spend..

Also I am very disappointed marriot's poor customer service.. No one even contacted us to explain as of today.

Stayed August 2013, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,121 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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La Canada Flintridge, California
Top Contributor
112 reviews 112 reviews
31 hotel reviews
Reviews in 52 cities Reviews in 52 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 16, 2013

This hotel does it right in all areas to review. Comfy beds, impeccably clean, attentive staff, tasty food, great parking. You name it, they have it covered. Lots to do along the water or in the Gaslamp District. Excellent locale, excellent water views with patio! I highly recommend!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Texas
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 15, 2013

II stayed at the Marriott Marquis and Marina this weekend for a conference. The north tower had no water this morning, I was to be in the South Tower. So some might not have the same degree of satisfaction that I do. The lobby is light and airy; check-in and checkout were painless; the staff, friendly; the food in the restaurant tasty; the beds, good; and there were plenty of towels for conference attendees sharing a room.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 14, 2013

We stayed here for a smaller convention sept 12-14. The hotel is beautiful and the view is gorgeous whether you face city of ocean. The service needs motivation and enthusiasm. The wait staff in the restaurants are very inattentive, so much so that several people in our party missed lunch because they could not serve us within an hour, and the restaurant was only 1/4 full. The bar staff inside and out seem quite snobby. Overall the visit was fine but this hotel seems to lack leadership and quality service.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 14, 2013

We didn't stay at the hotel but ate twice in the Marina restaurant during a recent trip to San Diego. We had two lovely meals - fabulous food and very good service. On both occasions it was fairly quiet but didn't detract. We loved it.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Schoolcraft, Michigan
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 14, 2013

Excellent experience. The food in the Marina Kitchen is very good. Daily brunch is plentiful and has something for everyone. For dinner, definitely try Roy's. Some may think it is pricey but the quality is well worth it.

Great place for staying when attending a convention at the adjacent San Diego Convention Center which we were attending. Staff was very accommodating and the bell captains and valet were fabulous. Both department were top notch.

Room was nice. A few maintenance issues in the room but nothing significant.

If you ship anything to yourself, there is a UPS Business Center and they are very accommodating but be aware that they charge a pretty significant handling fee per package.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alpharetta
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 12, 2013

Great location. Easy to get to from the airport. We love the view from our room. Ate lunch at Marina kitchen and at Tequila bar. Both were fantastic. Roy's was also fantastic. Very friendly staff. Used self park and came and went several times .with no problems

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Diego Marriott Marquis & Marina

Address: 333 West Harbor Drive, San Diego, CA 92101
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in San Diego
#16 Luxury Hotel in San Diego
#22 Business Hotel in San Diego
#29 Romantic Hotel in San Diego
#30 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Diego Marriott Marquis & Marina 4*
Number of rooms: 1305
Official Description (provided by the hotel):
The centerpiece of the inspiring San Diego Bay, the San Diego Marriott Marquis & Marina is a premier San Diego, CA hotel. With 1,360 guest rooms, 75,000 sq ft of meeting space, a 446-slip marina & an environment that easily transitions from dynamic meetings to resort-style relaxation, the San Diego hotel is a welcome escape. Adjacent to the San Diego Convention Center and steps from the Gaslamp Quarter, our downtown San Diego, CA hotel’s location provides convenient access to championship golf and popular attractions like the San Diego Zoo, Sea World San Diego and LEGOLAND California. Experience a grand sense of arrival in the new lobby our San Diego hotel & personalized service from our dedicated staff. Unwind in a renovated guest room with sweeping bay views. From a state-of-the-art fitness center, to an enticing new pool area, to top-notch cuisine at our waterfront restaurants, it all comes together for an authentic downtown San Diego experience, only at the San Diego Marquis & Marina. ... more   less 
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Also Known As:
San Diego Marriott Marquis & Marina Hotel San Diego
San Diego Marriott Marquis And Marina
Marriott San Diego

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