I have found out that mariott charged $500 when I reviewed credit card statement.
When I called to find out, they have said that it was for local phone that room has made.. but phone # that was used only for 9 digits (non sense).
I definitely did not make the call.
customer service rep said it will take upto 5 business day to investigate.
No one follow up for the case in 5 days and I have called several times and left message in house account..
I called sep 6 2013 and asked status and they said they are still working on the issue and will inform me when it gets cleared.
I got the credit back to account when I checked the bank statement, however no one called or emailed about the case and explained how they charged $500
I would like to ask you to review the card statement carefully after visit from marriott hotel. If I did not find out, I would have been charged $500 that I did not spend..
Also I am very disappointed marriot's poor customer service.. No one even contacted us to explain as of today.
- Official Description (provided by the hotel):
- The centerpiece of the inspiring San Diego Bay, the San Diego Marriott Marquis & Marina is a premier San Diego, CA hotel. With 1,360 guest rooms, 75,000 sq ft of meeting space, a 446-slip marina & an environment that easily transitions from dynamic meetings to resort-style relaxation, the San Diego hotel is a welcome escape. Adjacent to the San Diego Convention Center and steps from the Gaslamp Quarter, our downtown San Diego, CA hotel’s location provides convenient access to championship golf and popular attractions like the San Diego Zoo, Sea World San Diego and LEGOLAND California. Experience a grand sense of arrival in the new lobby our San Diego hotel & personalized service from our dedicated staff. Unwind in a renovated guest room with sweeping bay views. From a state-of-the-art fitness center, to an enticing new pool area, to top-notch cuisine at our waterfront restaurants, it all comes together for an authentic downtown San Diego experience, only at the San Diego Marquis & Marina. ... more less
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- Also Known As:
- San Diego Marriott Marquis & Marina Hotel San Diego
- San Diego Marriott Marquis And Marina
- Marriott San Diego