My wife and myself took a week off to vacation in San Diego, it's been over six years scents we have had one. My back ground is a maintenance supervisor for a hotel chain that has over 1000 Properties in the United States also over seas and in Mexico.
When I check in to a hotel all I'm looking for is a clean room and in good maintenance condition. Between my wife and I, we have over 43 years in the Industry. The hotel has a great lobby and Restaurant looking area. We check in and went to our pet room #123, away from the main area of the hotel and pool areas. We had cover parking, that was nice. we open the door to our room and was Surprise, because it open up in to the bathroom and closet area. I mean in the bathroom. The room look clean at first, bed Linings were out of date and so was the drapes. The carpets were also dated, and they were in need of cleaning a year ago. When my wife and I took our shoes off for the evening and walk around in our socks they were black from one trip to the bath area and back to the bedroom area. That morning we took our Coupons for Breakfast and went to the Restaurant to eat. There were three staff members on the small but nice looking Restaurant. We were seated and handed our menus and given water. It took over 15 min's for someone to take our order. When we got our order, my wife's had a long black hair in it, I ask the server to take it back and please bring a new complete plant and food. I could see that she was very upset. The cook was also. Just a note he had short gray hair so it wasn't his. She was back in less than two min's with the order. This is funny because the first time the order was place it took over 20 min's to get it. When we went to pay the bill the manager was at the check out and took our Coupons and cash to pay the bill. When she ask how was everything I told her what happen and she Laugh at me. I ask if she heard what I said? and she said yes. I'm not thinking she did heard me right so I told her again. This time she heard me, and she said she was very sorry. She did give us a small discount. But we didn't eat there at anytime during the rest of our stay. At check out I paid for my pet a Extra $20 per night Extra $20 per night. There was another guest there trying to talk to the Night auditor at the same time She was making change for me. I didn't check it so it my Fault. But when I got to Yuma,AZ, I call the front dest and talk to them. I told them what happen and ask them to count the cash box. I was six dollars short. Not much but after paying $20.00 per night for a pet that just rise the pice of it. They call me back and said they were only $3.00 over in the box and I could come by and pick it up. I told them I was now in Yuma Arizona and ask them to add it to my Debit card, they said sure. That was Dec.7th. They will not return any phone calls. I know it's only three dollars, but if your short $3.00 they won't let you check in. Will they?
Thank you for your time
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are truly disappointed to learn we failed you and your wife on so many levels during your stay at Kings Inn. Your review is taken quite seriously and all Managers are involved in addressing the issues you experienced. Please accept our apologies.
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We appreciate your insider's perspective and are definitely open to your criticism. One thing we are happy to announce is that the first of our four pet friendly rooms has just been tiled. Since we started accepting pets last summer, this has been our intention. Hopefully, within the next month, all will have tiled floors. One side note: we do only have a few rooms that have the bathroom/ closet area at the entrance. We designated room 123 as a pet friendly room specifically for this reason because the room is quieter and typically more calming for dogs while their owners are out. The room diagram is different, but we have many guests who prefer the seclusive nature it provides.
Kings Inn has seen many renovations and improvements over 2012 and they will continue in 2013. As our many loyal guests can attest, we are committed to improving the quality comfort of our rooms and the service we provide.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.