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“Good location, good service, nice property” 4 of 5 stars
Review of Manchester Grand Hyatt San Diego

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Manchester Grand Hyatt San Diego
4.0 of 5 Hotel   |   One Market Place, San Diego, CA 92101 (Downtown)   |  
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Bed & Breakfast for Two
Ranked #36 of 269 hotels in San Diego
GreenLeadersBronze level
California
Top Contributor
251 reviews 251 reviews
52 hotel reviews
Reviews in 75 cities Reviews in 75 cities
205 helpful votes 205 helpful votes
“Good location, good service, nice property”
4 of 5 stars Reviewed June 27, 2010

We travel a lot and frequently at chain hotels. This "Grand" Hyatt has the same amenities as the Regency rooms but the property is more extensive. The hospitality was excellent everyone was very nice and accomodating. Housekeeping was spotty. A wad of gum was stuck on the clock/radio which the housekeeper had missed. When we came back to the room after breakfast, the room had already been made up, which was nice. The door was not latched however......which wasn't..... another oversight. The property is well kept, service is first rate, prices are high. We stayed at the nearby Hilton Bayside recently also. Except that the Hilton is newer and has a different feel, they were fairly comparable. We had a discount for the room which was nice because parking and internet use added another $40/nite which wasn't. Had we paid full price for the room, I suspect we would have been less pleased. On the other hand we paid $15 to park for a couple of hours at the US Grant for a wedding, perhaps the tariff to park in San Diego is average.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSpitz, Electronic Sales & Marketing Manager at Manchester Grand Hyatt San Diego, responded to this review, July 2, 2010
Dear Chingachgook,
Thank you for taking the time to review our property. We are happy to hear you enjoyed our hotel along with our authentic service and hospitality. I have brought up your concerns regarding housekeeping with our Housekeeping Managers and they will speak with the staff about the issues you experienced. Unfortunately, we do not own the parking garage where our guests park, and prices are competitive with most properties in downtown San Diego.

We are happy to hear you enjoyed your overall stay with us and we hope to see you back again soon!

Best Regards,
Kristin Spitz
Electronic Sales & Marketing Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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scotland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 26, 2010 via mobile

Have just returned from 10 day stay here. Would thoroughly recommend this lovely hotel Fantastic harbour front location Staff v helpful and efficient We had one disturbed night by v noisy guests No fault of hotel but rec'd profuse apologies by Manager next day and compensated. This hotel is probably the best place to stay in San Diego Tower Bar has awesome views. Thank u Hyatt for a great holiday Carol Baillie/John Grainger date of stay 10 th to 20 June 2010

  • Stayed June 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSpitz, Electronic Sales & Marketing Manager at Manchester Grand Hyatt San Diego, responded to this review, July 2, 2010
Dear Carolanne,
Thank you for taking the time to review our property. We are thrilled you enjoyed your stay with us! We hope to see you back here on future vacations! Take care...

Best Regards,
Kristin Spitz
Electronic Sales & Marketing Manager
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San Diego, California
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 25, 2010

Well when you go in the pool and you wear you goggles, you can barely see anything underwater.Drinks cost too much, and they were not that nice.The brunch was very expensive. Nobody was there to put our luggage on a bag cart, but the location was great. Downtown beautiful at night.

  • Stayed April 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 23, 2010

No way of proving that it came from this hotel, but I am not a regular traveler and the bites showed up about a week after returning from this hotel. Called hotel security and they said they hadn't had a problem in quite a while, and they would check hotel room...I haven't heard from them since. I wish I had known this before I stayed in this hotel.

Stayed May 2010, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSpitz, Electronic Sales & Marketing Manager at Manchester Grand Hyatt San Diego, responded to this review, June 29, 2010
Dear IrishGirl71,
At the Manchester Grand Hyatt, we take substantial measures to make sure all of our rooms are clean and free of "bed bugs", not only with deep cleaning and preventative maintenance but with regular training of our room attendants. When we do receive "bed bug" claims, we follow strict protocol for the allegedly effected room. We first take the room and all surrounding rooms out of availability. We then bring in Ecolab, a third party, to test and assess the alleged effected rooms. If the testing brings positive results, Ecolab will treat the room and surrounding rooms. Twenty four to forty eight hours later, the rooms are inspected and a second treatment is administered. Then, twenty four to forty eight hours after the second treatment, the rooms are inspected and a third treatment is administered. The Manchester Grand Hyatt continuously manages these extreme precautionary measures to ensure our facilities are consistently clean and sanitary.


Best Regards,
Kristin Spitz
Electronic Sales & Marketing Manager
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Vienna, Austria
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 22, 2010

The Manchester Grand Hyatt is probably the biggest hotel in San Diego. It consists of two interconnected towers. Due to the huge size of the hotel, the atmosphere is a little bit anonymous.

I had room with a very beautiful view of the harbour bridge and the bay. My room had a decent size and the bed was very comfortable.

The lobby area is quite impressive due to ultra-high ceilings (which is not unusual for Hyatt hotels). There is a bar on one of the upper floors that offers a great view of San Diego and the Bay/Harbour. There is also a pool area which has a decent size.

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2010

I was in San Diego for a business convention and i stayed at the Manchester Grand Hotel and i had a wonderful stay. Upon arrival, i was exhausted so i ordered room service and I had the pleasure of speaking with Earl, Customer Service Supervisor. Earl was extremely accomodating, i could not have asked for better. Earl even delivered the food himself! Everyone was very very friendly and helpful. When i am in San Diego, i will be staying at the Manchester Grand again!

  • Stayed November 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSpitz, Electronic Sales & Marketing Manager at Manchester Grand Hyatt San Diego, responded to this review, June 23, 2010
Dear Juan1272,
We appreciate you taking the time to write a review about us here on Trip Advisor. It is great to hear that you enjoyed your stay with us during your business trip! Earl is a great associate and team member and I will be happy to pass along your nice comments to him.
We hope business (or maybe even a well-deserved vacation) takes you back out to San Diego to see us again soon.

Best Regards,

Kristin Spitz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 18, 2010

My husband and I had a commitment downtown San Diego (we are locals.)
We got a AAA discount included a breakfast buffet. for a very reasonable price. They have this Internet program, where they offer upgrades at reasonable prices,so we got a huge suite (1000 sq.ft) It was wonderful. Our kids and grand kids joined us for a room service meal and some kid activities offered at the Hyatt. The Room Service food not the best,but had great service by the hotel personal. Clean Rooms. Wasn't quiet in the hallways, but then again,it's Saturday night (3am) and guests can be rude! Only stayed one night. Has a wonderful B. Buffet at one of the Hotel restaurants. while checking out,front desk informed us of a local rate. So next time we will request that while making a reservation!

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSpitz, Electronic Sales & Marketing Manager at Manchester Grand Hyatt San Diego, responded to this review, June 23, 2010
Dear SoCalSue,
Thank you for taking the time to review us here on Trip Advisor. We are thrilled that you and your grandchildren had a great time at the Manchester Grand Hyatt San Diego. We aim to offer accommodations geared towards children and families throughout the summer, so we are happy to hear you were able to take part in these activities. Hope you'll be back to visit us soon and to take advantage of the local rate! :)

Best Regards,
Kristin Spitz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Manchester Grand Hyatt San Diego

Address: One Market Place, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown , Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Diego
#11 Luxury Hotel in San Diego
#26 Green Hotel in San Diego
#49 Family Hotel in San Diego
#54 Business Hotel in San Diego
#55 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Manchester Grand Hyatt San Diego 4*
Official Description (provided by the hotel):
Under new ownership. The Manchester Grand Hyatt San Diego is the ultimate waterfront urban hotel and spa and largest waterfront building on the West Coast rising high on the magnificent San Diego Bay. Panoramic bay and city views welcome you in all of our 1628 newly renovated guestrooms including 76 suites. A 25,000 sq/ft roof top pool deck overlooks San Diego Bay and has 2-whirl pools, a pool bar, cabanas, fire pit and stage area. The Grand lobby is filled with marble, brass, dark stained woods and several grand paintings all lit naturally by 3 stories of windows, which look out over a massive 5 lane porte cochere giving the guest a sense of arrival not seen outside of Las Vegas. The hotel has two marina-view restaurants, a full service Kin Spa, a sky lounge, a lobby bar, coffee house, a deli and a new upscale lounge/restaurant featuring specialty martinis, mojitos and California cuisine. The hotel has 125,000 sq/ft of meeting space, featuring a 34,000 sq/ft exhibit hall, a 30,000 & 25,000 sq/ft ballrooms next to each other, a 10,000 sq/ft Jr Ballroom and 41 meeting rooms and 45 conference suites. ... more   less 
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Also Known As:
Manchester Grand Hyatt San Diego Hotel San Diego
Hyatt San Diego
San Diego Hyatt
Manchester Hyatt San Diego
Grand Hyatt San Diego

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