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“Always First Choice of Hotels in San Diego” 5 of 5 stars
Review of Manchester Grand Hyatt San Diego

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Manchester Grand Hyatt San Diego
4.0 of 5 Hotel   |   One Market Place, San Diego, CA 92101 (Downtown)   |  
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Bed & Breakfast for Two
Ranked #36 of 269 hotels in San Diego
GreenLeadersBronze level
Columbia, Missouri
1 review
“Always First Choice of Hotels in San Diego”
5 of 5 stars Reviewed April 22, 2010

I have been staying at the Manchester Grand Hyatt in San Diego for several years now and am never disappointed. The staff and management treats their customers like family and have gone out of their way time and again to make our trip enjoyable. I am a frequent traveler both internationally and domestically, and have yet to find a hotel with a higher class of service. I will be returning to San Diego again this year, and I will never even consider staying anywhere else.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Diego, California
1 review
1 of 5 stars Reviewed April 22, 2010

Check in was the only half way decent experience. We paid for a suite, it was in need of a good cleaning. The furniture was "very well worn" lamp shades barely able to stay on the lamp, dust, old TV's, you name it. In room directory gave names and menu's of restaurant located in the hotel, that had been closed for months. No real glass wear in the wet bar, only paper cups. We could have stayed at a motel for that kind of stuff. Went to the bar at the top of the hotel, only to have dirty tables, old stall smell of beer, not very inviting. The windows in our room, bar and even the hallways are so dirty you can't even see the beautiful view. I wrote a letter of complaint on their "please let us know" form to management, over 4 months ago, no response. This is hardly the place to stay when in San Diego, way too overpriced. Unfortunately, it was our wedding anniversary. We know better now.

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSpitz, Kristin Spitz, Electronic Sales & Marketing Manager at Manchester Grand Hyatt San Diego, responded to this review, April 30, 2010
Greetings from sunny San Diego!
Please accept my sincerest apologies for the inconveniences you experienced during your recent stay with us. I want to assure you that this is not our standard level of service, as the Manchester Grand Hyatt strives to exceed the expectations of our guests with impeccable customer service and a fine-tuned attention to detail.

Your comments are important to us, so I thank you for taking the time to express them.
Please contact me directly to rectify the matter. I look forward to assisting you.

Best Regards,

Kristin Spitz
Electronic Sales & Marketing Manager
Manchester Grand Hyatt San Diego
619-232-1234
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 22, 2010

I have stayed at this hotel four times now, all for conferences. It's like I'm trying to punish myself each time I come here, but in all honesty, it's just easier for me to stay in a hotel where the conference is located.
With that said, here is my only recommendation for this hotel, otherwise you'll never get sleep, get a room that is far away from the front of the hotel and faces inwards. Yes, that means you have to look at other people about 100 yrds away, but trust me on this one. The "Night Train" blares it's freight horn every hour on the hour starting about 10 PM and ending around 6 AM. And if that horn isn't going the cruise ships coming into port sure are.
The food is just blah, no place to really eat in the hotel. You should go into town, hit up the Gas Lamp District for bad food and tourist traps.

Stayed June 2009, traveled on business
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seattle, Wa
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 19, 2010

We stayed at this hotel because our conference was held here. The lobby area is beautiful and the service and location were great but unfortunately the negatives outweigh the positives on this one. I think Hyatt spent all of their efforts and money on the common areas because the rooms are outdated, especially the bathrooms, and the windows are dirty on the outside so you can't really appreciate the wonderful view. The tub drain wouldn't stay up so I had to hold it while all of the water drained out. The next day we had ants up on the bathroom counter (and we hadn't had any food in there). we had the same old TV in our house 15 years ago. I agree with a previous review that the valets and doormen were excellent and very helpful in getting cabs and providing information. The beds were comfortable.Overall, we had a better experience for half the price down the street at another chain hotel the first half of the week with breakfast, fitness center and happy hour receptions included!

  • Stayed April 2010, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bluffton, South Carolina
1 review
5 of 5 stars Reviewed April 18, 2010

beautiful hotel. great views from the room of the bay.

Stayed March 2009, traveled as a couple
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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 17, 2010

The Manchester Grand Hyatt in San Diego came highly recommended by our meeting planner as the "perfect" hotel to impress a prospective client. I was embarrassed to have organized my company meeting at this hotel. This is a filthy, disgusting and dirty hotel. Rooms are tiny, very dated, in disrepair. Bathroom has cracked tiles, dirty shower curtain and half used tub of tooth paste. The bedroom had filthy, stained carpets, dirty drapes and the windows were so dirty you could not see the $400 view. Beware ... this hotel is a complete disappoint, much like many of the Hyatt properties that are in total disrepair.

  • Stayed April 2010, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
germantown md
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 16, 2010

My wife and I spent a 4 day mini-vacation at the Manchester Grand and even though the view was spectacular the rooms could use some updating i.e. replace the crt tvs with flat screens and get better reception. The food was very good albiet a tad pricey. The cleaning satf was very courteous and efficient , the same could not be said for the Bell staff. The main pool was under repair, an email alerting patrons would have soothed some ruffled feathers. Overall experience was fine.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Manchester Grand Hyatt San Diego

Address: One Market Place, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown , Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Diego
#11 Luxury Hotel in San Diego
#26 Green Hotel in San Diego
#49 Family Hotel in San Diego
#54 Business Hotel in San Diego
#55 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Manchester Grand Hyatt San Diego 4*
Official Description (provided by the hotel):
Under new ownership. The Manchester Grand Hyatt San Diego is the ultimate waterfront urban hotel and spa and largest waterfront building on the West Coast rising high on the magnificent San Diego Bay. Panoramic bay and city views welcome you in all of our 1628 newly renovated guestrooms including 76 suites. A 25,000 sq/ft roof top pool deck overlooks San Diego Bay and has 2-whirl pools, a pool bar, cabanas, fire pit and stage area. The Grand lobby is filled with marble, brass, dark stained woods and several grand paintings all lit naturally by 3 stories of windows, which look out over a massive 5 lane porte cochere giving the guest a sense of arrival not seen outside of Las Vegas. The hotel has two marina-view restaurants, a full service Kin Spa, a sky lounge, a lobby bar, coffee house, a deli and a new upscale lounge/restaurant featuring specialty martinis, mojitos and California cuisine. The hotel has 125,000 sq/ft of meeting space, featuring a 34,000 sq/ft exhibit hall, a 30,000 & 25,000 sq/ft ballrooms next to each other, a 10,000 sq/ft Jr Ballroom and 41 meeting rooms and 45 conference suites. ... more   less 
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Also Known As:
Manchester Grand Hyatt San Diego Hotel San Diego
Hyatt San Diego
San Diego Hyatt
Manchester Hyatt San Diego
Grand Hyatt San Diego

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