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Manchester Grand Hyatt San Diego: Traveler Reviews


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Traveler Reviews

74% Recommend
3.5 of 5 stars 385 reviews
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Disappointing Stay at the Manchester Grand Hyatt San Diego

Manchester Grand Hyatt San Diego

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2 of 5 stars
megny 20 contributions
NYC
Jan 4, 2006
9/12 found this review helpful

I wanted to give this hotel a stellar review and they definitely started out strong, but the level of service fell off so sharply and so quickly that I can't recommend the Manchester Grand Hyatt to anyone looking for a hotel in downtown San Diego.

When we first checked in, my fiance and I were given a room on the 37th floor and four coupons for breakfast in Lael's, one of the hotel's restaurants. We were very pleased. We got up to our rooms and were a bit disappointed - it was a very generic hotel room, but it had a nice view and was very quiet.

I had a a really unpleasant surprise when I went to take a shower, however. There were toenail clippings lining the edge of the bathtub. Gross.

As our stay progressed, the service became very bad. We had to call and request toilet paper and Kleenex because we had run out after a few days. We also had to request the coffee packets, as they were never replenished. They never bothered to refill anything unless we specifically requested it.

The concierge service is terrible. My fiance had a chipped tooth on his front tooth and the veneer fell off while staying at the hotel. We asked the concierge for her assistance, hoping that the hotel was affiliated with a dentist for emegencies. She handed us a list of pharmacies, hospitals etc., and at the bottom was a listing for 1 800 DENTIST! This was his front tooth and her only response was to recommend 1 800 DENTIST and tell him, "You'll have memorable photos!" Unfortunately, this is a direct quote.

The physical space is very nice, but the shoddy service overrides everything else.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay January 2006
  • Member since March 08, 2005
  • I recommend this hotel for Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $266 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
OK, but not great

Manchester Grand Hyatt San Diego

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3 of 5 stars
gaynorb 2 contributions
Arlington, VA
Jan 4, 2006
5/6 found this review helpful

We were hoping to stay in a really nice hotel....but this didn't quite meet our expectations. All of the public areas are in excellent condition and are very impressive (lobby, pool, entrance etc.). The downside for us is that it is a convention hotel full of people attending conventions so there were a lot of people milling around the lobby areas all of the time, many of whom appeared to have never stayed in a nice hotel before. This detracted from our experience as it no longer felt as if we were staying at a nice hotel. The rooms are decent but the bedding and decor is dated and could stand to be updated. The walk to the Gaslamp district is 10-15 mins, which is fine as long as you know that. Friends of ours on the same trip stayed at the Omni and it was much nicer as it was newer, smaller and closer to downtown. I'd stay at the Omni if I went back.

  • Date of stay January 2006
  • Member since April 19, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $266 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Poor service

Manchester Grand Hyatt San Diego

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1 of 5 stars
RobertBrady1159 2 contributions
Westlake Village CA
Dec 8, 2005
4/6 found this review helpful

This was going to be our special treat for our 25th anniversary. Booked on line, requested a king quieter room high up. Checked in, no one knew of our requirements, first room was twin bed room, second room given was opposite elevator, finally when I said we were checking out they gave us a king room on the 22 floor. Not good to go though all of that, then the next two days we had no replacement towels or soap. All this from a $200 room.. not good. I contacted the manager but again he wasn’t interested..

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $266 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
San Diego/Manchester A+

Manchester Grand Hyatt San Diego

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5 of 5 stars
sanchezie 3 contributions
Uniontown OH
Nov 11, 2005 | Trip type: Business
10/11 found this review helpful

Attended the MS Windows Conference on Nov 1st, this was my first visit to the lovely city of San Diego. Definitely plan to go back & stay at the Manchester Hyatt.

TROLLEY - You can purchase tickets from the concierge & board right across the screet, it will take you straight thru to Tijuana (which I might add was a fun place to visit) You can ride to Old town, Little Italy & Gaslamp. Locals there will tell you not to bother buying a ticket until the Trolly police asks you for a ticket. Day pass $5 or you can buy 4 day pass for...sorry can't remember

GROCERY STORE - Is walking distance from the hotel possibly 2-3 blocks away, nice walk though.

RESTAURANTS - So many good restaurants. Dicks (great ribs plus a bucket of fries that can feed 2-3 people, don't forget to sign the wall while your there, if I recall on Tuesdays they have a live band), Buster's (great seafood pizza w/shrimp)

BATTLESHIP MUSEUM right on the bay

HOTEL - Has 2 towers (Harbor & Seaport) The Seaport is the new of the two suggest you stay there, make sure to request the corner room so you can see all views of the bay, may cost more. I mentioned it was my first time to San Diego and wanted a nice view and Marivel upgraded my room with no charge.

Also didn't get the chance to take the ferry across to a little island which I hear is very beautiful.

All & all the people were friendly & the weather was GREAT!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay November 2005
  • Member since July 12, 2005
  • I recommend this hotel for Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $266 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great stay, great location!

Manchester Grand Hyatt San Diego

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4 of 5 stars
dmp523 4 contributions
Normal, IL
Nov 9, 2005 | Trip type: Business
6/8 found this review helpful

We stayed at the Manchester for my husband's business trip. I'm not sure what the cost was per night but probably more than we would normally pay. We were content with the room. The bed spread was ugly and not high quality. And the bed I slept on aggrevated my back problems. But since they gave us a room with two double beds, I switched to the one my husband was sleeping on and it was much better. The pool area was nice and we were in the hot tub every night, watching the sunset. The only other thing I didn't like was that the fitness room had a fee. Otherwise, the location was great! And the staff was very friendly. We didn't try any of the restaurants so can't give an opinion on those.

I would certainly stay here again. Other things I would recommend while visiting San Diego are taking the Old Town Trolley tour (stop at the Seaport Village which is right by the hotel) and the Shout! House in the Gaslamp District.

  • My ratings for this hotel
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2005
  • Member since March 08, 2005
  • I recommend this hotel for Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $266 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Manchester Grand Hyatt San Diego Also Known As

Address: One Market Place, San Diego, CA 92101