I wanted to give this hotel a stellar review and they definitely started out strong, but the level of service fell off so sharply and so quickly that I can't recommend the Manchester Grand Hyatt to anyone looking for a hotel in downtown San Diego.
When we first checked in, my fiance and I were given a room on the 37th floor and four coupons for breakfast in Lael's, one of the hotel's restaurants. We were very pleased. We got up to our rooms and were a bit disappointed - it was a very generic hotel room, but it had a nice view and was very quiet.
I had a a really unpleasant surprise when I went to take a shower, however. There were toenail clippings lining the edge of the bathtub. Gross.
As our stay progressed, the service became very bad. We had to call and request toilet paper and Kleenex because we had run out after a few days. We also had to request the coffee packets, as they were never replenished. They never bothered to refill anything unless we specifically requested it.
The concierge service is terrible. My fiance had a chipped tooth on his front tooth and the veneer fell off while staying at the hotel. We asked the concierge for her assistance, hoping that the hotel was affiliated with a dentist for emegencies. She handed us a list of pharmacies, hospitals etc., and at the bottom was a listing for 1 800 DENTIST! This was his front tooth and her only response was to recommend 1 800 DENTIST and tell him, "You'll have memorable photos!" Unfortunately, this is a direct quote.
The physical space is very nice, but the shoddy service overrides everything else.









