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“Great Birthday Stay” 5 of 5 stars
Review of Manchester Grand Hyatt San Diego

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Manchester Grand Hyatt San Diego
4.0 of 5 Hotel   |   One Market Place, San Diego, CA 92101 (Downtown)   |  
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Bed & Breakfast for Two
Ranked #36 of 269 hotels in San Diego
GreenLeadersBronze level
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great Birthday Stay”
5 of 5 stars Reviewed October 24, 2013

My partner and I decided last minute to head to San Diego for his birthday, literally making reservations a few hours before we drove down. We usually stay here when we head down to San Diego because we travel with our little dog. The hotel seems to have gotten better since our last visit. Check in was easy, fast and friendly as usual. They even gave the dog his own bowl and some treats. Since the reservation was made so late we weren't sure what the room was going to be and we were pleasantly surprised. The newly remodeled room was a breathe of fresh air from the last visit. We really like the new modern look of the room. All the staff was friendly, helpful and made us and our dog feel welcome. Even one of the property's restaurant's Sally's was great. When we told the waitress it was my partner's birthday, she came out with a number of desserts for him. So many we had to take most of them back to the room with us. We enjoyed ourselves so much we ended up staying an extra night and being late for work Monday morning. Will definitely be back.

Room Tip: We stayed in a club room which was really nice (the rooms were remodeled since our last stay) with a...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 24, 2013

I recently attended a conference in San Diego and i stayed at the Manchester Grand Hyatt for 5 nights. I had stayed here a few years ago and had a good experience so when I saw great rates offered for this hotel while surfing the net, I took advantage.

The hotel was just renovated earlier this year so the decor appears current. The hotel is clean and the rooms are spacious with comfortable beds. Pillows are down/feather combo and the sheets are good. The bathroom is roomy. The packaging of the toiletries (shampoo, lotion, conditioner etc) leaves much to be desired; they look like the ones you get in a cheap motel.

The room is equipped with a flat screen TV, a safe and a small fridge. There is a gym/fitness center and 2 outdoor pools. The pool near the Kin Spa is an Adult-only pool which is more ideal for people who want to swim laps. The use of these amenities is free for hotel guests.

There is a daily charge for internet/ wifi. Valet parking cost $40/ day, self-parking is $28/day.

The hotel is closer to the northern end of the San Diego convention center which can be reached by foot in approximately 10 minutes. Add another 5 minutes if you have to go to the southern portion of the convention center. The Seaport Village is located just behind the hotel and it offers shopping and restaurants which are easily accessible to hotel guests. You can also walk to San Diego 's Little Italy but this may take 20-30 minutes. There is a Starbucks at the lobby that serves hot sandwiches, bread/muffins and coffee.

My wife complained about the poor service from housekeeping because they failed to clean our room on one of the days. There is no seating area in the main lobby thus families with kids have to stand while waiting to get checked in.

Overall, this is a clean & decent 4-star hotel that is close enough to the convention center. If you want something even closer, you may want to check out the Marriott if your meeting is on the north end of the convention center. For meetings located in the southern portion of the convention center, you may want to checkout the Hilton Bayfront hotel or the other hotels in the Gaslamp area (Omni or Hilton Gaslamp).

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Pennsylvania
Top Contributor
77 reviews 77 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed October 22, 2013

This was overall a really nice hotel. I stayed here on business so was not really concerned with cost. It is costly at over 300 dollars per night for a standard hotel room. The room I was in had a nice view of the bay. It was very clean and the cleaning staff did an excellent job. The beds were extremely comfortable. I probably would not choose to stay here if I was paying myself unless the rate was much more affordable however San Diego in General is very expensive. It is Ina convenient location being just a few short blocks to the convention center and gaslight area. It is adjacent to Seaport Village which had several tourist type shops to look around in .

Room Tip: Higher floors provide better views. Stayed in seaport tower on only 12th floor and still had nice v...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arcadia, California
1 review
4 of 5 stars Reviewed October 22, 2013


Overall was good. but reason I took out one rating, because of customer service in lobby.

I was standing in line, they were still chatting and did not care customer was waiting. and they gave me look why are you standing there..kind.

I wish they can educate staff more. All other people was great except that section.

So, was kind upset.

Stayed April 2013, traveled with family
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New York City, New York
Top Contributor
66 reviews 66 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed October 22, 2013

Hotel Rooms: Ours had recently been renovated and was in great condition. The views from the rooms are fantastic.

Pool: needs an entire overhaul. It is not competitive in today's market. It was actually off putting.

Layout for Meetings: The layout of this hotel as it relates to meetings and events is poor. Everything is spread out and there really isn't an area where everyone can congregate.

Club Room: While the Hyatt does not have the best club room - it did make this hotel a much nicer experience. The breakfast was very good, staff was great. Pre- dinner service was great, although desert service and afternoon service could be better.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 21, 2013

Nice hotel first off. Rude entitled staff and culture that thinks its OK to nickle and dime you for every move. Further the area has the smell of a 'tourist trap" and this may help produce the "nickle and dime entitlement." The restaurant on site including Sally's is an absolute joke. Don't kid your self into thinking the advertised price, already ridiculous, does not include 26 parking per night, 30% tax, no internet, various other taxes and a non-responsive staff.

Great looks poor quality.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHelms, Manager at Manchester Grand Hyatt San Diego, responded to this review, November 4, 2013
Dear Shinstashoebuffalo,

Thank you for so much for your candid comments about your most recent stay with us at our hotel. We pay close attention to these reviews in order for us to grow and evolve as needed. That being said I am sorry that your stay with us was not the greatest. Service is and will always be our number one priority and I have forwarded these comments to our Director of Rooms in order to ensure our staff is doing everything they can to make our guests comfortable during their stay. I am also sorry to hear that you were unaware of the taxes charged along with your rate, but I ensure you those taxes are the same among all downtown San Diego hotels. We do feel our parking is priced comparably to the local area.

Once again, thank you so much for you review and we look forward to welcoming you back to America’s Finest City.

Kristin Helms
Marketing Manager
Manchester Grand Hyatt San Diego
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, Arizona
1 review
5 of 5 stars Reviewed October 21, 2013

We frequently visit San Diego and have stayed in various hotels in various areas. From the moment we stepped into the Manchester we loved it! It is definitely Grand! The staff was courteous and professional. The lobby was clean and inviting. We were booked into one of the updated rooms. It was modern and on trend. It was very refreshing to see a new decor style. Beautiful views from the floor to ceiling windows. The bathroom clean and modern. The beds were so comfortable with textured high headboards. There was a lcd screen tv, refrigerator, coffee maker, etc.My son and husband enjoyed the rooftop sport courts while my daughter and I enjoyed the coffee bar in the lobby. I wish we had time to enjoy the gorgeous pool. I am a photographer and the rooms would be great for boudoir sessions or pre wedding sessions. The hotel felt more like a studio apartment than a hotel room. Great job Hyatt. We will definitely be visiting for a much longer stay next time!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Manchester Grand Hyatt San Diego

Address: One Market Place, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown , Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Diego
#11 Luxury Hotel in San Diego
#26 Green Hotel in San Diego
#49 Family Hotel in San Diego
#54 Business Hotel in San Diego
#55 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Manchester Grand Hyatt San Diego 4*
Official Description (provided by the hotel):
Under new ownership. The Manchester Grand Hyatt San Diego is the ultimate waterfront urban hotel and spa and largest waterfront building on the West Coast rising high on the magnificent San Diego Bay. Panoramic bay and city views welcome you in all of our 1628 newly renovated guestrooms including 76 suites. A 25,000 sq/ft roof top pool deck overlooks San Diego Bay and has 2-whirl pools, a pool bar, cabanas, fire pit and stage area. The Grand lobby is filled with marble, brass, dark stained woods and several grand paintings all lit naturally by 3 stories of windows, which look out over a massive 5 lane porte cochere giving the guest a sense of arrival not seen outside of Las Vegas. The hotel has two marina-view restaurants, a full service Kin Spa, a sky lounge, a lobby bar, coffee house, a deli and a new upscale lounge/restaurant featuring specialty martinis, mojitos and California cuisine. The hotel has 125,000 sq/ft of meeting space, featuring a 34,000 sq/ft exhibit hall, a 30,000 & 25,000 sq/ft ballrooms next to each other, a 10,000 sq/ft Jr Ballroom and 41 meeting rooms and 45 conference suites. ... more   less 
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Also Known As:
Manchester Grand Hyatt San Diego Hotel San Diego
Hyatt San Diego
San Diego Hyatt
Manchester Hyatt San Diego
Grand Hyatt San Diego

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