Stayed here 2 weekends ago & loved the gorgeous lobby area, lobby bars & restaurants, easy parking, upscale beautiful clean room, fabulous views, delicious & fast room service and super comfortable beds. All that deserved 5 stars however the pool area as beautiful as it is is lacking as Pool water temp is cold.., not cool but cold. Here we were on a typical nice sunny weekend & unfortunately you could not use the pool. For my daughter as I’m sure for many other families & other guests, it was a disappointment. There were prob 60-70 people around the pool area on chairs and no-one was in the pool. To make matters worse the hot-tubs were just slightly warm.. maybe about 80°. Trips for many esp families w kids are based around the pool. Next issue when I called for poolside service i was told it would take 35-40 min. Politely they did say if I didn’t want to wait I could go down to the lobby bar, so I did (obviously a hassle). I spent 25-30 min ordering some drinks & snacks. Lobby barman was backed up being the only bartender working + one waitress.. he told me the pool area's blender was broken & he was backed up making their drinks.. bla bla bla.. Not a pleasant Pool day at the Hyatt.
Foods & drinks situation although a hassle, I do understand that things happen from time to time.. but as for the pool temp I feel there is no excuse. I googled these 4 words “hyatt manchester pool cold” and A LOT came up regarding this ongoing issue. It makes one believe that its all about saving money at the the customers “pleasure” expense. I hope the manager who I notice does answer some of these comments, kindly reads my review and explains. Thank you