I have been staying at the Hyatt Manchester for years, back when it was one tower and now in its remodeled glory and I have never had an experience that I would consider "bad." When something has not been to my liking, the staff has in most instances been very accomodating. To see ratings of 1 and 2 for this hotel is just hard for me to imagine. Nevertheless, it just goes to show that different people have different experiences and probably handle those experiences differently. By the way, the hotel is in a great location and has a first rate health club.