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“Good Motel for business travel” 5 of 5 stars
Review of Holiday Inn Express San Diego N - Rancho Bernardo

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Holiday Inn Express San Diego N - Rancho Bernardo
3.0 of 5 Hotel   |   17065 W. Bernardo Dr., San Diego, CA 92127 (Formerly Holiday Inn San Diego-Rancho Bernardo)   |  
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Ranked #155 of 271 Hotels in San Diego
GreenLeadersBronze level
Mentone, Alabama
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Good Motel for business travel”
5 of 5 stars Reviewed January 19, 2014

This Holiday Inn Express is clean, the beds are comfortable and the staff is helpful. It was nice to have the breakfast area that was large and quite to be able to use for informal business meetings. Don't forget to try the cinnamon rolls for breakfast.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
Maharashtra
Top Contributor
59 reviews 59 reviews
36 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed December 28, 2013

I stayed here on business for a week with 5 team/customer representatives.

The room I stayed was clean and spacious, along with the necessary amenities – wi-fi, TV, toiletries, etc. everything was efficient with nothing much to complain about. They have decent parking space too. I would like to have a little variety in the breakfast, if not improved quality. The service was good but had to be initiated. The front desk was co-operative and gave some necessary inputs. As with most places it also has a separate workstation for surfing/printing. The thing that might bother some folks is that there is no in-room dining. Esp if you are on business with ltd time that becomes a bit of a handicap. There is a good restaurant besides (Elephant Bar) it which can be of help. Plus there is a Starbucks, and a Japanese joint. But other than that you are left with calling delivery folks.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, India
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 11, 2013

Good rooms and everything in the hotel was great.

Good parking facility with close access to everything.

Recommended for anyone going out for a holiday and want to relax and enjoy his vacation with or without family.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed November 10, 2013 via mobile

We have stayed in many Holiday Inns (Express & Suites) and this was by far the worst one yet. We arrived late (9:30 PM) and were greeted nicely by the desk attendant, but received a key for rm 275 while room 225 was circled on our map. Luckily we didn't get too far before we noticed. Yes we got the wrong key! Parking was very limited - we parked in the garage across the lot since everything in the lot was full. Yes every spot.

The hotel itself feels like a motel - two stories, smells old n musty and very basic. Almost seems like a Motel 8 that was bought out and redone to add Holiday Inn amenities like a pool and breakfast room. Our room was clean, but the tv channels all had varying degrees of static which is annoying and makes tv watching difficult. Walls are thin, especially bathroom walls - when my husband showered in the am, it sounded like I was in there too! There is also a sensor light in the entry which surprised us both times when we woke up in the middle of the night to use the bathroom. Bright and ridiculous, frankly, at 3 AM.

As I think about our stay - I think the only positive may have been Bianca in the breakfast room. Friendly, hard working and such a pleasure. Breakfast was the typical - pancakes, packaged pastries, sausage patties n eggs w some mystery "diced meat" in the middle. Thankful for the bananas and coffee.

Never again, we only stayed one night and moved on. Thankfully we paid the employee rate to stay here, but even at that, we' d choose another option!

Stayed November 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review, November 20, 2013
I first want to thank you for taking the time to write your review. Without honest feedback, like your's, it is difficult for us to get the pulse of our guests' experiences. I am sorry you did not enjoy our hotel. I am glad to hear, however, that you got to meet Blanca in our breakfast to turn your experience around some before you left.
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Hawaii
Top Contributor
110 reviews 110 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed October 31, 2013

Normally, when I stay in San Diego for work, it is at the Radisson in rancho bernardo or the marriott courtyard. This time, I stayed at the Holiday Inn Express. The hotel overall is ok, it is located next to the elephant walk restaurant and a bunch of restaurants less than a mile away.

The hotel: not as clean as i would like. the bathroom floors were very slippery almost as if it had an oily residue....kinda gross..

The free breakfast: very poor quality...most of the food was gross and of very poor quality. If you want a good free breakfast, i recommend the radisson.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review, November 1, 2013
I am sorry to hear we did not perform up to our normal standards for our chance to win you over as a loyal guest. You definitely did not get to experience our hotel the way we intend our guests to experience it. I'd like to invite you back to stay with us so we can make it up to you. Please contact me directly at danielle@wintimehotels.net the next time you travel to San Diego and I'll be sure we do our best at accommodating you.
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Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 18, 2013

This was a nice place to stay in a great area. There are better places close by but most were booked up during my stay. The staff there were very accommodating. Lots of families vacationing here. Pool was very loud which did not bother me but it may bother others looking for a quiet getaway.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review, September 7, 2013
Dear ilike2travel66,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Nottingham, United Kingdom
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed August 14, 2013 via mobile

First of all let me start by saying that the staff here are amazing. Very polite, helpful, friendly and smiley. They gave us a bag of fruit to thank us for staying! Never had anything back off a hotel to say thanks ever! If it was down to them alone -would be 5*. Unfortunately the rooms really let the place down. Our initial room had a really strong cigerette smell and felt generally unclean. Marks on the bedsheets..etc. when requested to swap, the staff couldn't be more apologetic and helpful and changed our room. The new room smelt better but still stains on sheets and the water didn't go down in the shower! The shower was also rusty and not very welcoming. We asked them to unplug the drain which again the staff did very promptly. We were really pleased with how quickly the staff resolved our problems but obviously those problems shouldn't have been there in the first place...The parking is fine and there is a nice small but very clean pool area. Complimentary breakfast was amazing! We stayed mid week and so the breakfast area was almost empty at 9.00am. More warm cinnamon buns for us!!!! Divine! also hot options-a brilliant buffet! Breakfast area and lobby are lovely, bright, modern and clean. They just need to update the rooms now. Fridge and coffee maker in room, free wifi in room, free to print boarding passes, free parking. This place doesn't rip you off!!!! The location is outside of downtown San Diego and all of the major attractions. It's only a 25 minute drive in the car but we did feel a bit out of it and would have preferred bring more central after a day in San Diego. The drive is down the crazy San Diego freeway which isn't for the faint hearted! ( we're from UK and found it quite stressful!) So if you plan to mainly visit the beaches/shopping/attractions in San Diego I would look closer to downtown. Overall this is a good place to stay but housekeeping need to pay a little more attention to detail and freshen the place up. Thanks to the staff for our pleasant stay. We will remember you and your hospitality and the cinnamon buns! : )

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Holiday Inn Express San Diego N - Rancho Bernardo

Address: 17065 W. Bernardo Dr., San Diego, CA 92127 (Formerly Holiday Inn San Diego-Rancho Bernardo)
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Green Hotel in San Diego
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express San Diego N - Rancho Bernardo 3*
Number of rooms: 178
Official Description (provided by the hotel):
The Holiday Inn San Diego-Rancho Bernardo is nestled in a beautiful valley surrounded by majestic hills, and is recognized for its golf courses and wineries.Rooms available for local tournaments: San Diego Open, NJB Tournament, PQ Premier, Triple Crown, & Hotspurs.The hotel offers many amenities for the business and vacation traveler at affordable prices. Our exclusively designed rooms and facilities include a host of functional features: convenient location, spacious and business-friendly guest rooms, free wireless high-speed Internet, complimentary hotel shuttle to offices within 5 miles Mon-Fri, complimentary business center services, full service Elephant Bar & Restaurant and Lounge, room service, hot breakfast buffet daily, complimentary parking, complimentary fitness center, same day valet/laundry service, outdoor heated pool and spa, in room coffee makers, two-line phones, large work stations, refrigerators and microwaves in all rooms. We are the closest full service hotel to the San Diego Wild Animal Park in the area. Local companies include: Hewlett-Packard, Sony, General Atomics, Lockheed Martin, SAIC, Northrop Grumman, Raytheon, NCR, BAE Systems, Pulse Engineering, Masco, Caterpillar/Hawthorne Machinery, Laserink, Cymer, Kodak, Zarlink Semiconductors, & Sumitomo Electric Inc. ... more   less 
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Also Known As:
Holiday Inn San Diego-Rancho Bernardo Hotel San Diego
San Diego Holiday Inn

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