First of all let me start by saying that the staff here are amazing. Very polite, helpful, friendly and smiley. They gave us a bag of fruit to thank us for staying! Never had anything back off a hotel to say thanks ever! If it was down to them alone -would be 5*. Unfortunately the rooms really let the place down. Our initial room had a really strong cigerette smell and felt generally unclean. Marks on the bedsheets..etc. when requested to swap, the staff couldn't be more apologetic and helpful and changed our room. The new room smelt better but still stains on sheets and the water didn't go down in the shower! The shower was also rusty and not very welcoming. We asked them to unplug the drain which again the staff did very promptly. We were really pleased with how quickly the staff resolved our problems but obviously those problems shouldn't have been there in the first place...The parking is fine and there is a nice small but very clean pool area. Complimentary breakfast was amazing! We stayed mid week and so the breakfast area was almost empty at 9.00am. More warm cinnamon buns for us!!!! Divine! also hot options-a brilliant buffet! Breakfast area and lobby are lovely, bright, modern and clean. They just need to update the rooms now. Fridge and coffee maker in room, free wifi in room, free to print boarding passes, free parking. This place doesn't rip you off!!!! The location is outside of downtown San Diego and all of the major attractions. It's only a 25 minute drive in the car but we did feel a bit out of it and would have preferred bring more central after a day in San Diego. The drive is down the crazy San Diego freeway which isn't for the faint hearted! ( we're from UK and found it quite stressful!) So if you plan to mainly visit the beaches/shopping/attractions in San Diego I would look closer to downtown. Overall this is a good place to stay but housekeeping need to pay a little more attention to detail and freshen the place up. Thanks to the staff for our pleasant stay. We will remember you and your hospitality and the cinnamon buns! : )
- Official Description (provided by the hotel):
- The Holiday Inn San Diego-Rancho Bernardo is nestled in a beautiful valley surrounded by majestic hills, and is recognized for its golf courses and wineries.Rooms available for local tournaments: San Diego Open, NJB Tournament, PQ Premier, Triple Crown, & Hotspurs.The hotel offers many amenities for the business and vacation traveler at affordable prices. Our exclusively designed rooms and facilities include a host of functional features: convenient location, spacious and business-friendly guest rooms, free wireless high-speed Internet, complimentary hotel shuttle to offices within 5 miles Mon-Fri, complimentary business center services, full service Elephant Bar & Restaurant and Lounge, room service, hot breakfast buffet daily, complimentary parking, complimentary fitness center, same day valet/laundry service, outdoor heated pool and spa, in room coffee makers, two-line phones, large work stations, refrigerators and microwaves in all rooms. We are the closest full service hotel to the San Diego Wild Animal Park in the area. Local companies include: Hewlett-Packard, Sony, General Atomics, Lockheed Martin, SAIC, Northrop Grumman, Raytheon, NCR, BAE Systems, Pulse Engineering, Masco, Caterpillar/Hawthorne Machinery, Laserink, Cymer, Kodak, Zarlink Semiconductors, & Sumitomo Electric Inc. ... more less
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- Also Known As:
- Holiday Inn San Diego-Rancho Bernardo Hotel San Diego
- San Diego Holiday Inn