I'll preface this review by saying that I was a group coordinator travelling to San Diego - we booked ~ 14 rooms at this hotel.
Our group arrived at the hotel around 10:30 p.m. on a Friday evening (arriving directly from the airport after a long day of travelling). We had pre-arranged for all of our keys to be made for the group. The first problem with the hotel is that there were still rooms not ready, even though it was 6+ hours after the posted check-in time.
The remaining rooms were available about 45 minutes after our arrival, and everyone gets settled and ready for the start of the trip.
The room I was assigned (and provided keys to) had not been cleaned - there were still dirty towels inside the bathroom and used toiletry items (soap, shampoo, lotion) on the counter. I made a call in to the front desk and they sent someone up and just removed the dirty towels.
-The rooms were adequate and well-appointed. No complaints in terms of the comfort of the bed, the bathroom, etc.
-With a large group, the elevator situation (two elevators total) was a bit of a headache. We could tell there were a lot of other guests that were perturbed with our group trying to get our luggage up to the rooms at check-in.
Overall, this hotel has a lot of potential. Even if they were busy/sold out, they should have had the proper staffing to handle it. The staff I did encounter were very friendly and tried to remedy the situations, but unfortunately were just overwhelmed with the amount of things that were going wrong.
If you are considering this hotel as a family/individual, I would go ahead and recommend it if you're on a budget but don't like to sacrifice too much.
If you're a group needing 6+ rooms, I would go somewhere else.
- Official Description (provided by the hotel):
- The recently-renovated Four Points by Sheraton San Diego Downtown is located minutes away from Little Italy, the Gaslamp Quarter, and Seaport Village. We also offer a free shuttle to/from the airport ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn San Diego-Downtown Hotel San Diego
- San Diego Holiday Inn