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“WELCOMING AND RELAXING” 4 of 5 stars
Review of Crowne Plaza Hotel San Diego - Mission Valley

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Crowne Plaza Hotel San Diego - Mission Valley
3.5 of 5 Hotel   |   2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel") (Mission Valley / Hotel Circle)   |  
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Ranked #132 of 271 Hotels in San Diego
GreenLeadersPlatinum level
Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“WELCOMING AND RELAXING”
4 of 5 stars Reviewed July 22, 2014

Very welcoming staff on arrival. Good size rooms and free wifi but alas no fridge in room. Very tropical feel with good eating facilities in the hotel and laundry available. Good beds and most rooms have balconies which overlooked the pool. Plenty of parking although you have to pay. Good location and courtesy bus made trip to Old Town San Diego and other nearby attractions easy. Very good service from staff.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, July 26, 2014
​Dear Landy31,

Thank you for sharing your experience on TripAdvisor! We are thrilled that you had a welcoming and relaxing stay with us. Thank you for your recognizing our staff we appreciate your kind words.

We look forward to your next visit!

Sunny Regards,
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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599 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
San Francisco, California
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 22, 2014

Stayed here for 4 nights over a busy long holiday weekend. Bonus that every room has a balcony to enjoy fresh air. Pool and hot tub stays open into the late night so that was a plus. Room decors are a bit outdated but clean. Comforter was made out of some sort of plastic material and heavy, so that was the biggest downfall. Location is great but they charge a parking fee of $12 per day with in/out privileges. Ate a late dinner in the bar area one night and food was ok and not too expensive but staff was friendly and attentive. No fridge in rooms so bring a cooler. Overall good value for the location and pets are welcomed for a fee. My room was over the hot tub area so it can be loud at night but we just shut the balcony doors. Hotel is a Polynesian theme so lots of plants and tiki feel. Easy access to freeway and shopping mall close by.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, July 26, 2014
Thank you for you review 10sProWife. We appreciate you kind words about our staff! In response to your concern, the Director of Housekeeping has been informed about your comforter that was placed in your room and future guests should not encounter the same problem. We appreciate you letting us know and look forward to your return.

Sunny Regards,
Daniel
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Orange County CA
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 21, 2014

We have been coming to this hotel for about 30 years and are always pleased with how it is upgraded periodically to be on par with any hotel in the vicinity. The room this time near the pool was a delight, and the breakfast package was a good option. The dining room is lovely and service is very gracious. I love the tropical gardens and waterfall and my grandson enjoyed the glass elevator. We will be back again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, July 26, 2014
Dear Darla525,

Thank you for your amazing review! It's always a pleasure to read a review from one of our repeated guests. We pride ourselves on excellent service, and we are delighted that you continue to experience it for 30 years now.

We look forward to your next visit!

Best Regards,
Daniel
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Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 20, 2014

Sounds like they are moving furniture above our heads, day and night. A/C is an enigma (good luck figuring it out). Noise, slamming doors, Yuch. Maid service was very good. Repairs and maintenance crew was good. Would we come back? Probably not.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, July 25, 2014
Dear Mason W,

Thank you for your review and for mentioning the issues you encountered. We are sorry for the A/C and noise issues you encountered during your stay. Rest assured, the Director of Maintenance has been informed about the A/C and to make sure the balcony chairs have the proper padding so it doesn't make so much noise when guests are out on the balcony.

We hope you give us another chance in the future. If you have any special requests before or during your stay please don't hesitate to ask any of our staff!

Sunny Regards,
Daniel Miranda
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1 review
5 of 5 stars Reviewed July 19, 2014

After reading some reviews I was skeptic about the hotel, however it was the only hotel in the area available using points. Hotel was great, nice tropical court yard area, great breakfast out by the pool. Great stay, great check in process thanks to Tish at the front desk.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, July 25, 2014
Dear Cash I,

​We are so pleased that you got to experience our property and hospitality first hand!

Thank you for using your IHG points with us. We hope we are your first hotel choice to stay when visiting San Diego.

Sunny Regards,
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 11, 2014

I booked a trip home for the July 4th holiday and was happy I chose this Hotel to stay in. The room was dated but very comfortable and I found the property to be relaxing and nice looking. There was no problems encountered during my stay although I did not know about the go green program until after checking out and used the do not disturb sign for the entire 4 nights. Oh well :) The restaurant and bar were very nice, I like how the restaurant opened up to the outside pool area, very Hawaiian feel for what its worth. Staff was friendly and helpful. Really not much more I could have asked for. One thing I did not like was that there were doors entering from the parking lot that did not require a key...There were no issues but I did think it would be easy for a shady character to make their way to the pool/hot tub/ rooms area.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, July 13, 2014
Dear Vis78789,

Mahalo for taking time to write a review on recent experience at our hotel! We are delighted that you chose to stay with us during the 4th of July weekend and got to experience the great hospitality we provide to our guests.

We hope to see you again on your next trip to San Diego!

Best Regards,
Daniel
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed July 11, 2014 via mobile

Our stay was very enjoyable. Check in was easy, we arrived earlier than expected. Although check in wasn't until 4 pm, we were able to check in at 10 am. The tropical them with waterfalls and fountains everywhere, it's hard not to stay relaxed. They even have tables near them for romantic lunch/dinner. Including room service. Our room was nice, and big. It had a private patio. The only negative thing was cellphone reception. We didn't have any the entire time we were on the property. Overall it was a nice getaway from reality!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, July 13, 2014
Dear AdrianaMJ,

It was wonderful to read your review about your recent stay! The tropical landscaping and the waterfall is definitely relaxing and popular site for wedding ceremonies. We take pride of our large rooms we have to offer and will only be improving.

We look forward to see you again on your next getaway from reality!

Sunny Regards,
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel San Diego - Mission Valley

Address: 2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in San Diego
#26 Spa Hotel in San Diego
#90 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel San Diego - Mission Valley 3.5*
Number of rooms: 417
Official Description (provided by the hotel):
San Diego Hotel Offers a Tropical Oasis Welcome to the San Diego Crowne Plaza Hotel located in the heart of Mission Valley. Our affordable luxury hotel is just minutes from the San Diego International Airport (SAN)and near many of Southern California's most popular attractions. Families lodging at our choice San Diego hotel can enjoy convenient access to many of California's best attractions, including the world-renowned San Diego Zoo, Balboa Park, Sea World and the gorgeous Pacific Ocean beaches. Our upscale hotel in San Diego, CA provides business travelers with quick access to many area businesses, such as the San Diego University of Integrative Studies, the University of San Diego, the UCSD Medical Center and the Scripps Mercy Hospital. Guests lodging at our luxurious San Diego accommodations can take advantage of our hotel's premium meeting facilities. With 26,000 square feet of flexible meeting space, endless room style arrangements and catering services available, our San Diego hotel can accommodate meetings and events of all sizes and types. During your stay at our hotel near the San Diego Zoo, you can relax in a tropical paradise. Lounge by the outdoor pool while listening to the soothing sounds of the outdoor waterfall, or enjoy fresh sushi at the Islands Sushi & Pupu Bar. Book your reservation today and see why our Crowne Plaza is among the finest San Diego hotels. ... more   less 
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Also Known As:
Crowne Plaza Mission Valley
Crowne Plaza San Diego

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