I was greeted at the Diamond Head Inn by a surly woman who refused to check me in even though the room was ready. Our reservations were totally messed up with wrong dates and wrong room choices in their system. She said she couldn't help me and sent me up the street because their computer systems didn't communicate with the other properties run by this company. We would have to switch rooms twice during a 5 day stay. Finally we were placed in a room right next to the parking lot. I mean cars parked right at our door. This room use to be the office but was converted to a guest room. It smelled terrible and the kitchen area was sticky dirty.
On the second day after we returned to our room in the afternoon we were greeted with a horrendous sight. Hundreds of termites had invaded the kitchen and living room areas. They were everywhere. I went to the office and was told there was nothing they could do because all the rooms at all 3 properties were sold out. When I inquired what we were supposed to do i was told, " I don't know", nothing can be done now. They couldn't reach the manager.
The maintenance guys came in to investigate and had a good laugh about it. They actually told us you get what you pay for. I was shocked to say the least.
Finally we were sent again to another of the properties up the street. They were able to find us room and said, they did in fact have rooms available. We got a decent room and the next day they moved us again to another room.
I had a discussion with the manager and told him I refused to pay for the nights booked. He agreed to that and also gave us a discount on the remaining nights. However a few weeks later when I got my AMEX statement there were the charges for the room at the Diamond Head Inn including a night we didn't even stay there.
Management insisted I was wrong and refused to do anything. Fortunately AMEX removed the charges from my bill and told me the manager has never responded to their requests to resolve the issue.
A truly terrible experience in beautiful San Diego. We do have video of the termite infestation. We also noticed the infested room was rented the very next day. Stay away from this dump and the surly unfriendly people who work there.
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- Also Known As:
- Diamond Head Hotel San Diego
- Diamond Head San Diego