Arrived early, hoping for an early checkin. Despite being told it would be ready about noon, the room was not ready until after 3, and likely only because I insisted. I realize we were asking for more than what our reservation stated, but the front desk told me it would be ready about noon, so we planned our day around that. If they had simply said it wouldn't be ready til 3, would have planned differently. I think the front desk could have handled that much better. And at 3, when I was completely insistent that the room be ready, I was brushed off.
Aside from that, our experience was 4 star. We had a bedroom, living room, kitchenette and bathroom. All were clean and in decent shape. Furniture was a bit used, but not in horrible shape. I saw from previous reviews there was no a/c which was not an issue, and the fans were more than adequate. The lighting in the hallways and street did make for a bit too much light, but nothing too dramatic. Location was excellent.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 17, 2013
Thank you staying with us! We are happy that you took your time to write a review of your stay. We are currently in the process of improving the furniture and the chairs, including the sofa sleepers. We hope you will come back and stay with us again. Regarding the late check in. That is very disappointing to me, and it is quite possible that it could not have been accomplished like we would like. It is very important for me to have the guest service agents do everything they can to make your check-in, early or not, very simple and fast. I hope we will do a better job the next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.