Arrived early, hoping for an early checkin. Despite being told it would be ready about noon, the room was not ready until after 3, and likely only because I insisted. I realize we were asking for more than what our reservation stated, but the front desk told me it would be ready about noon, so we planned our day around that. If they had simply said it wouldn't be ready til 3, would have planned differently. I think the front desk could have handled that much better. And at 3, when I was completely insistent that the room be ready, I was brushed off.
Aside from that, our experience was 4 star. We had a bedroom, living room, kitchenette and bathroom. All were clean and in decent shape. Furniture was a bit used, but not in horrible shape. I saw from previous reviews there was no a/c which was not an issue, and the fans were more than adequate. The lighting in the hallways and street did make for a bit too much light, but nothing too dramatic. Location was excellent.
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- Also Known As:
- Diamond Head Hotel San Diego
- Diamond Head San Diego