Use a voucher we had bid at a charity event too book a stay here. Was then charged the full amount of the hotel stay because they said we didn't book the stay correctly, when we had used the number provided for us on the voucher and was than forwarded on to customer service. When booking, we also gave the voucher number. After we found we had been charged the full amount, the hotel refused stated we would receive a refund if we could have the charity we purchased it through prove we had purchased the voucher. After this was done, they stated that their GM said the refund would not be given.
Not only did we pay for the voucher at a charity event, we were then charged for the fee of the room. We were also lied to when told they would refund us if we could prove the purchase of the voucher, which we did.
Horrible customer service from the management department. Would never book here again.
- Also Known As:
- Courtyard By Marriott San Diego Sorrento Mesa/La Jolla Hotel San Diego
- Courtyard By Marriott San Diego Sorrento Mesa/La Jolla Hotel
- Courtyard San Diego
- San Diego Marriott
- San Diego Courtyard
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