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Holiday Inn Express San Diego Airport - Old Town: Traveler Reviews

2.0 of 5
1955 San Diego Avenue, San Diego, CA 92110 (Formerly Comfort Inn)
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Holiday Inn Express San Diego Airport - Old Town
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Ranked #100 of 270 hotels in San Diego
Most recent review
5 of 5 stars Reviewed November 1, 2012
BillLouisville Louisville
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271 reviews from our community

Traveler rating
    90
    100
    45
    23
    13
See reviews for
Families
85
 
Couples
74
 
Solo
18
 
Business
41
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Louisville
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Clean, Modern and Good Value”
5 of 5 stars Reviewed November 1, 2012

We spent the night here on our way to and from Hawaii. We found this to be a very nice hotel. It had several shuttle vans and provided free transportation to/from the airport. There are not many restaurants nearby, but the driver offered to take us somewhere. Instead, we walked to the taco stand right down the street - it was really good. I would definitely stay here again.

Room Tip: One tip - get a room away from the interstate side or one with double paned glass. Our room on the...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BillLouisville about Holiday Inn Express San Diego Airport - Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, NY
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Excellent service - especially the housekeeping.”
5 of 5 stars Reviewed October 26, 2012

This hotel was clean and the housekeeping was so on top of things - I just had to tip them! Everyone was filled with smiles. The shuttle does have limited hours unless you call ahead for very late night and very early morning shuttles. However, the hotel will left you to many sights around town for free like SeaWorld, Balboa Park, Downtown and Old town San Diego, USS Midway etc.... so that certainly makes up for a rental. The free breakfast is actually the best free breakfast I have had at a Holiday Inn Express. The USA Today in addition to the local paper makes the morning nice for planning. AND - if available and you are a Priority Club member you can extend check out until 2PM!!!!
Now across the street is a beat up old food shack called Dos Brasos - it is hard on the eyes, true, but this little taqueria has the BEST Mexican Food in San Diego - HANDS DOWN. It sports the highest Health Code rating available. In San Diego you will see the grade on the entrance of the establishment - from A to F. This little dive has an A and they are friendly to boot! Just yummy and great on the pocketbook too. In Old Town - The Alamo has the best and nicest priced margaritas. We went to the Coyote for my birthday dinner and it was good - our server was awesome - Rich - but the food was basically like Chili's version of Tex Mex except the homemade tortillas. They were overpriced but it is a tourist arena so....

Room Tip: Yes, you can hear some freeway noise but it is not overpowering. It is like a low rumble, perhaps li...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dot1023NY about Holiday Inn Express San Diego Airport - Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Not for light sleepers!”
3 of 5 stars Reviewed October 24, 2012

We just came back from a weekend stay at the HIE and the rooms were modern, well appointed & clean and the staff extremely are helpful. The breakfast in the morning was standard but there was plenty to go around. We did take advantage of the free shuttle service into Sea World which was convient. However, the hotel is located alongside the freeway and the rooms not well insulated so it sounded like traffic was going through our room all night long & the bed shook each time a large truck went by. I am an extremely light sleeper and did not manage to catch much shut eye while there & even my husband who sleeps like the dead was bothered by the noise.

Room Tip: Ask for a room not on the freeway side however I did this as well and it was not honoured.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lisa R about Holiday Inn Express San Diego Airport - Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
“No Free Shutte for an Airport Hotel?”
1 of 5 stars Reviewed October 8, 2012

Arrived at 11:30 PM at the San Diego Airport and called the hotel for the free shuttle service. I was told that there is none after 11:00PM an I can take a taxi. I did, cost me extra 16 USD.

I don't understand how can an Airport hotel call itself Airport hotel and blatantly disreard the flight schedule of the Airport it is supposedly serve? It is an outrage and misleadng advertsing. Needless to say, I will make sure that neither me nor any of my friends will ever set our feet i this place again.

Stayed October 2012, traveled solo
Was this review helpful? Yes 2
Ask WMajewski about Holiday Inn Express San Diego Airport - Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review
October 21, 2012
Dear WMajewski,

Thank you for taking the time to write us a review. I regret your experience with our airport shuttle service. I am sorry you received service which was unacceptable. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
“Very nice for the price”
4 of 5 stars Reviewed October 7, 2012

This hotel is definitely worth the price. The customer service is excellent, and the shuttle is very convenient. The hotel has been recently updated and is very clean, which is most important. The breakfast is also good. As others have mentioned, the area isn't the nicest, although I wouldn't say it was scary. There just isn't a lot around until you get to Old Town. The hotel is right on the freeway, but we didn't hear it from our room, which was on the other side. The complimentary parking was also a bonus. On the negative side, the wifi wasn't the fastest, but it was definitely better than nothing and was free. My biggest complaint is that you have to call to have the shuttle come pick you up at the airport. This wouldn't be a big deal except it doesn't say that's what you have to do anywhere on the website. After waiting a half hour at the airport, which is the last thing you want to do after traveling for 6 hours, we called and the shuttle came. It would have been nice to know that before though. Despite this, our overall experience was good and we would definitely come back.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Holiday Inn Express San Diego Airport - Old Town

Also Known As:
Holiday Inn Express San Diego Airport - Old Town Hotel
Holiday Inn Express San Diego Airport - Old Town Hotel San Diego
Comfort Inn San Diego
San Diego Comfort Inn
Comfort Inn Old Town
Address: 1955 San Diego Avenue, San Diego, CA 92110 (Formerly Comfort Inn)
Phone Number:
Region: United States > California > San Diego
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#90 Family Hotels in San Diego
#94 Business Hotels in San Diego
Price Range: $$
Hotel Class:2 star (2*)
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