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“No Free Shutte for an Airport Hotel?” 1 of 5 stars
Review of Holiday Inn Express San Diego Airport - Old Town

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Holiday Inn Express San Diego Airport - Old Town
2.0 of 5 Hotel   |   1955 San Diego Avenue, San Diego, CA 92110 (Formerly Comfort Inn)   |  
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Ranked #56 of 269 hotels in San Diego
Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“No Free Shutte for an Airport Hotel?”
1 of 5 stars Reviewed October 8, 2012

Arrived at 11:30 PM at the San Diego Airport and called the hotel for the free shuttle service. I was told that there is none after 11:00PM an I can take a taxi. I did, cost me extra 16 USD.

I don't understand how can an Airport hotel call itself Airport hotel and blatantly disreard the flight schedule of the Airport it is supposedly serve? It is an outrage and misleadng advertsing. Needless to say, I will make sure that neither me nor any of my friends will ever set our feet i this place again.

Stayed October 2012, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, October 21, 2012
Dear WMajewski,

Thank you for taking the time to write us a review. I regret your experience with our airport shuttle service. I am sorry you received service which was unacceptable. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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447 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Columbus, Ohio
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 7, 2012

This hotel is definitely worth the price. The customer service is excellent, and the shuttle is very convenient. The hotel has been recently updated and is very clean, which is most important. The breakfast is also good. As others have mentioned, the area isn't the nicest, although I wouldn't say it was scary. There just isn't a lot around until you get to Old Town. The hotel is right on the freeway, but we didn't hear it from our room, which was on the other side. The complimentary parking was also a bonus. On the negative side, the wifi wasn't the fastest, but it was definitely better than nothing and was free. My biggest complaint is that you have to call to have the shuttle come pick you up at the airport. This wouldn't be a big deal except it doesn't say that's what you have to do anywhere on the website. After waiting a half hour at the airport, which is the last thing you want to do after traveling for 6 hours, we called and the shuttle came. It would have been nice to know that before though. Despite this, our overall experience was good and we would definitely come back.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 26, 2012

The location of this place would be perfect if you need to be nearby the airport but the neighborhood itself doesn't look very safe. I didn't see any walkable restaurant near the hotel and I suggest for you not to walk looking for one, so with that said, drive a mile or 2 away and you'll see better neighborhoods with good variety of restaurants. I guess that's what they mean by "old town". Also, the hotel is near the busy streets so if you can request your room to be away from the street I think you'll be fine avoiding the street noise . The hotel and the room is very modernized and clean. The staff are very professional and friendly. Overall, it's an ok hotel.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 21, 2012

A walk or 2 mins free bus to the old town and 5 minutes by the free bus to the airport & the San Diego tour bus goes by on a regular basis.

It has a nice quiet pool and Jacuzzi, the rooms were very modern and clean, and reception were very helpful.

Fridge and Microwave in Room, with good internet

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
Top Contributor
69 reviews 69 reviews
17 hotel reviews
Reviews in 37 cities Reviews in 37 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 21, 2012

Let me start by saying the staff was professional, friendly, and helped me with my requests - they did a great job.

However, the only thing this hotel has going for it is that its close to the airport. It's an old hotel that had a face-lift, its really close to the highway so the rooms on the highway side are noisy, and its in a "marginal" neighborhood. The a/c in my first room didn't work and the staff professionally handled by request for a new room rather than sending up a maintenance guy. The room was clean and the bed was comfortable. However, I didn't feel comfortable in the area so I just stayed in my room instead of looking around a bit.

If you've got an early morning flight and want a place close to the airport this will work. However, if you're looking for more than that you probably should go elsewhere....

Room Tip: Don't get a room on the highway side of the hotel - noisy.
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 19, 2012

I have been staying at one particular hotel for the past 30 years in San Diego old town. I decided to try something new and stayed here. All I can say was the customer service went over and beyond expectations. The room was clean, very clean. The only downside was that I could not stay longer, but I definitely will be with my family again.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed September 13, 2012

We stayed here for one night on August 9, 2012. When we got to our room, we weren't happy with the location (facing the 5 expressway) so asked to be moved. We left the first room for the second within 10 minutes. The second room was fine; no problems with the hotel at all.

The night after we checked out, August 10, while in Huntington Beach, I remembered that I left my laptop in the first room we checked into. I immediately called the hotel in a panic and told them I left my computer in the first room we stayed in. The employee put me on hold, came back and said they had it, even confirming it was in a black case. He confirmed that we had checked into the first room, but actually stayed in the second. He said they would hold the laptop for a month - they could not forward it to any place other than our home - and since we were on the first day of our trip, I thouight that was fine. I did wonder why, if they knew they had a laptop and where they found it, they did not contact me. I was at the hotel for a day, plus they had my phone, email, address.

Upon returning home, I called the hotel, spoke with Susie, and explained that I had left my computer and now I was arranging to have it shipped. She asked if she could call me back to get my address and a credit card to charge the shipment. I guess I assumed she was checking the hotel's Lost and Found to confirm that they did have the machine. When she called back, I gave her my address, and she said she'd ship it. A week goes by and I still have no package. I called the hotel to get the tracking number and Susie told me that, no, she didn't send me the laptop, just the case. I was incredulous because at this point two employees had confirmed that they had the machine.

I spoke with Yasmine, the general manager, who told me she would ask the staff who were on duty on 9/10 when I called to see who took the call and that I should give her a day or two. When I had called I was so panicked I didn't remember who I spoke with (might have been Jose, however). I never heard from her again. I called back the day before the Labor Day weekend and left her a message, saying I expected a call back by Tuesday. No response.

In addition, I have emailed the Holiday Inn Express Customer Care center, but have also not received a response. I emailed a second time tonight, 9/12/2012. And, I never even received the package they sent that supposedly contained just the case, which was a cheap thing that I wouldn't have bothered to have shipped.

This incident is disappointing and infuriating. I don't recall ever receiving such shoddy service from a hotel, which is ironic because while we were there they could not have been nicer. Somewhere along the line, they had my property in their possession and then they 'lost' it. And to not even get the courtesy of a follow up call from the manager is inexcusable.

Room Tip: Stay somewhere else
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Stayed August 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, September 27, 2012
Dear Susieq98,

Thank you very much for taking the time to share your comments online. We are sincerely sorry your experience with us was unsatisfactory. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express San Diego Airport - Old Town

Address: 1955 San Diego Avenue, San Diego, CA 92110 (Formerly Comfort Inn)
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#75 Romantic Hotel in San Diego
#97 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express San Diego Airport - Old Town 2*
Reservation Options:
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Also Known As:
Holiday Inn Express San Diego Airport - Old Town Hotel San Diego
Comfort Inn San Diego
San Diego Comfort Inn
Comfort Inn Old Town

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