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“Do Not Stay here” 1 of 5 stars
Review of Comfort Inn & Suites Zoo / SeaWorld Area

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Comfort Inn & Suites Zoo / SeaWorld Area
2.5 of 5 Hotel   |   2485 Hotel Circle Place, San Diego, CA 92108 (Mission Valley / Hotel Circle)   |  
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Ranked #142 of 268 hotels in San Diego
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“Do Not Stay here”
1 of 5 stars Reviewed July 2, 2013

I called for a last minute reservation for the evening of June 26th and I was told that a room was available for that evening and I then asked if they had a top floor room and the lady on the phone said she didn't know if they had a top floor room, which I found strange. I went to check in around 9:30 pm and was told it was $10 to park, which I WAS NOT told about on the phone and there was NO parking in the lot of the hotel only on the street. After having a 10 minute discussion about the fact I wasn't told about the parking fee the reservation lady finally went and talked to the night manager and he told her to waive the fee, The manager should have come out and talked to me personally but he choose to have his employees do it for him. Again I told the reservation lady that I wanted a top floor room and she proceeded to give me keys for a second floor room, this is after talking to her on the phone and in person. I got to my room finally and found the bathroom sink to be leaking, I had to use washcloths to mop up the water, called the front desk, to be told it would be fixed in the am when I was checking out and to top it all off don't plan on having breakfast here, I got up early to get there by 7:15 am, which is supposed to be the "slow time" there were no tables, no coffee and front desk told me it was a sit down breakfast, NOT true, a bunch of cold cereal, NO muffins, they were out as well and COLD biscuits and gravy. I would NOT recommend this hotel to any one I know. I called the hotel and left a message for the general manager and what a surprise NO call back.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, General Manager at Comfort Inn & Suites Zoo / SeaWorld Area, responded to this review, July 3, 2013
Dear Michelle G,

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Hospitably yours,

Stephanie Downs
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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545 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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Sacramento, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 24, 2013

This is our 3rd time and we still love it. We went as a family to visit nearby San Diego attractions and it's just a great hotel. The front staff is very friendly and helpful upon check-in, the rooms are very comfortable and you can't beat the kids suites. Breakfast is great, it would be nice if it was larger but people move in and out pretty fast. Location is great, you're basically 10 minutes from almost all attractions in San Diego. Love it and will come back again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 23, 2013

We went out for the day and came back at 3:30 from the beach and our room was still not clean! I called the desk & the gentleman said they had until 5:30 to clean...that doesn't seem acceptable. They did offer to come clean the room, but we were tired and didn't want t up leave while they cleaned. I asked for clean towels & they came, but our room should have been cleaned. The free breakfast offered waffles, yogurt, fruit, Breads, cereals & drinks. This l offered something for everyone. We did have two queen beds & a pull-out bed for the 6 of us. Would we stay again? I might look around...


  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajo, Arizona
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 17, 2013

It was a less than appealing experience at this Hotel, we are not coming back for sure. The so called morning breakfast included in the stay price is a nightmare. A parade of half asleep,hungry and moody hotel guests will stop at nothing to get to the waffle machines,mind you, there is 2 waffle machines to feed 400 hungry guests in 3.5 hours. You figure it out.
Boiled eggs,toast and some yogurt was the only food you are able to get after a few steps walking around avoiding people who were thinking about only one thing...eat for free!!!! Or so they thought since the price includes the poor breakfast. The towels were dingy and have been not changed in months. The sheets were dingy also and were not changed in in the nights we spent there,just rolled up and flattened. I had to remove some sand myself late at night to avoid calling the maids.
The fitness center was like a walk in closet with one treadmill one very old stationary bike and some old pulley machines with missing parts.
The area where the hotel sits is awful,almost like an abandoned dead end with narrow streets and a view of some bushy hills.
Back in the pool area, the surprise is even bigger,there is not a lot of room to swim considering the size of the hotel, crowded crowded.
The room had no safe, no microwave oven,very small refrigerators and ALL the soda machine outside the corridors were out of order, an indication that maintenance is in the back burner.
Shame on this Corporation for false advertising lies and pictures that do not do justice to the old facade with the run down paint.
I will never be back to this place or recommend it to anybody.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 14, 2013

Cockroach in bathroom...
No microwave - asked front desk to help me and they did...but why not have a guest accessible one for guests whose kids are picky eaters?
Room furniture needs attention...especially for high rates charged
Parking is an extra $10 PER NIGHT ...why?
Poor storage and closet space
No guest laundry other than service (takes too long and too expensive)...in San Diego - by the beach...why?
Terrible view of highway curve
Not enough room @ breakfast for guests - honestly will gladly pay next time so we can eat...
This hotel needs a major overhaul - staff were friendly - they were the only good point and relatively close to some attractions. Yuck otherwise.

Room Tip: Cockroach in bathroom...may the force be with you
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Placentia, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 10, 2013

I traveled with my friends to San Diego and decided to stay at this hotel. It was a good choice. We were a little ways from our everything but we were right on the freeway. Minimal noise. Make sure you know they charge you for parking! Overall a great hotel. Will stay here again.

Room Tip: Rooms on the south side are quieter.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 8, 2013

We stayed here for our trip to Seaworld and found it very convienient for our needs. the room was clean and large. Breakfast the first morning was a bun fight with too many people and not enough room fo all to get their food and find somewhere to sit and eat it. Unfortunately the pool was out of use whilst we were there. Overall I would stay again as it was good value.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, General Manager at Comfort Inn & Suites Zoo / SeaWorld Area, responded to this review, June 12, 2013
Thank you for taking the time to write a trip advisor review. We know your time is valuable and we appreciate your feedback.

We look forward to having you be our guest on your next visit to San Diego.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites Zoo / SeaWorld Area

Address: 2485 Hotel Circle Place, San Diego, CA 92108
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#68 Family Hotel in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Zoo / SeaWorld Area 2.5*
Official Description (provided by the hotel):
Whether it's for a family vacation, a romantic getaway or when you're traveling on business, you can’t beat the friendly service and comfortable accommodations offered at the Comfort Inn & Suites Zoo/SeaWorld. This Choice Hotels’ Gold Hospitality Award winner offers a convenient location, excellent service and extra amenities, all backed by our Signature Guarantee. -Located on San Diego’s famous Hotel Circle, 5 minutes to SeaWorld, Zoo, Downtown and San Diego’s world-famous beaches -Five minutes from the new Riverwalk Golf Course and Mission and Fashion Valley Malls -Free deluxe breakfast buffet includes an assortment of pastries and muffins, toast, fresh fruit, choice of hot and cold cereals with milk, espresso, coffee, tea and a variety of juices. -Winner of Choice Hotels’ Gold Hospitality Award recognizing exceptional service, facilities and hospitality. ... more   less 
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Also Known As:
Comfort Inn And Suites Zoo / Seaworld Area
Comfort Inn & Suites Zoo / Seaworld Area Hotel San Diego
Comfort Inn Hotel Zoo
San Diego Comfort Inn Suites Zoo
Comfort Inn San Diego Zoo
Comfort Inn Suite Zoo Sea World

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