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“Not what we hoped for.” 2 of 5 stars
Review of Comfort Inn & Suites Zoo / SeaWorld Area

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Comfort Inn & Suites Zoo / SeaWorld Area
2.5 of 5 Hotel   |   2485 Hotel Circle Place, San Diego, CA 92108 (Mission Valley / Hotel Circle)   |  
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Ranked #142 of 268 hotels in San Diego
Fords
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not what we hoped for.”
2 of 5 stars Reviewed April 21, 2013

We had a 2 night stay. The room was clean however dated. Television only had analog channels available. Staff said they are working on it. Business computer terminals not working. Staff said they are working on it. The breakfast room furniture was old and cheap. Breakfast was ok, however since the hotel was full due to the US Marine graduation, there was a crush of people and the staff could not keep up with the food supply. There is one revolving toaster which takes four complete cycles to get some color on an english muffin. The $9.95 charge to park on hotel property was another negative for us.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, General Manager at Comfort Inn & Suites Zoo / SeaWorld Area, responded to this review, May 6, 2013
We are sorry about any inconvenience that you may have had during your stay with us. As for the TV we have updated our channels and taken care of that situation. Our business center computers have since been fixed. We do hope that you visit us in the future as we are constantly working on improving and doing what we can to make our guests stay a pleasant experience.
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566 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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London ONT Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed April 20, 2013

Stayed for four days after a cruise. We were very happy with the shuttle service. They were very accommodating to take you where you wanted to go, We did not rent a car so was very helpful. Disappointed that there was no restaurants to walk too. The staff were so helpful with directions. The breakfast was good, it worked for us for these few days. The rooms were clean and made up in good time each day.
Marilyn - Canada

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, General Manager at Comfort Inn & Suites Zoo / SeaWorld Area, responded to this review, May 6, 2013
Thank you for your response regarding your stay with us. We are constantly working on improving our standards and making sure that each and every one of our guests have a pleasant stay with us. Any issues are a priority for us and we like to resolve them immediately. We do hope you consider our location for future stays.
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Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 19, 2013

I'd give this hotel 3.5 stars if I could. It seems better than an average 3, but I hesitate to call it "very good".

The room was large and included a refrigerator. The room was sparkling clean -- no issues whatsoever.

Others have said the rooms have been recently remodeled -- they must have missed mine (room 222). The sink had a granite countertop, but nothing else about the room indicated to me that it had been remodeled recently. The beds were clearly in need of replacement.

Lighting is one of my pet peeves -- plenty of good light throughout the room, including above the sink, but the separate toilet/shower room was poorly lit and when you turn on that light the noisy fan kicks in. Plenty of hot water with good water pressure in the shower.

Internet was a problem. My PC could see the hotel's connection, but it was very weak and my PC would not connect. I didn't complain about this to the front desk because fortunately I have an ATT card and that link was excellent. My t-mobile phone worked well from the room too.

Others have left mixed reviews on the free breakfast -- there was a crowd, but the serving area is spread out over a wide area in two adjoining rooms and there are a reasonable number of tables. I had to wait for a person or two, but I don't see that as an issue. The servers were really friendly and helped guide the guests to whatever they wanted. It's the first time I recall seeing 3 waffle-makers. Scrambled eggs were freshly made and quite good. Juice was decent, not watered down too much like many other hotels with free breakfast. The complaint about the green bananas, though, was spot on. I took one on Tuesday morning and it wasn't edible until Friday!

My biggest complaint is the $10 they charge for parking. This wasn't clearly indicated on the hotel's website, at least not where I noticed it, nor did the front desk agent tell me about it when I checked in -- she only asked me if I had a car. I was suspicious about the way she asked me, so I asked about a fee. There is a sign, but it was turned the other way when I checked in. Anyway, I parked on the street, though I suppose if both of the hotels on that street were packed then maybe there wouldn't be spaces on the street. I have stayed on Hotel Circle before and (contrary to the some other reviews) I've never been charged for parking before.

Room Tip: park on the street to avoid the $9.95 daily parking fee
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlborough, United Kingdom
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed April 12, 2013

very spacious room and comfortable beds. Breakfast was a bit of a bun fight even out of their recommended busy times. If you want to eat in the evening it means dialling room service and they deliver from an outside restaurant. good price via expedia.com. Disappointing to have to pay for parking.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calexico, California
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 11, 2013

Stayed here for two nights on a mini vacation with wife and two small kid. Staff was very helpful with anything we needed, crib; extra towels even helped me out on getting my money back when it got stuck in vending machine. Now for the important stuff.. Beds are oh so good; bathroom is large and very clean and great shower head. And free breakfast, what more can you ask for?/ This is a great hotel, would definitely stay again!

Room Tip: Top floors always good.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 8, 2013

Staff was friendly and accommodating. (2-night stay) Room for 3-adults (2-queen size beds) and 2-kids (pull out sofa). Liked the fact that pull out sofa was located in seperate area with its own tv and a sliding door to close area off. Pull out sofa bed was bad. Very cheap and dirty plastic like cover. Mattress was thin, lumpy, and very bad. Two small boys rolled to center. Corners springs were broken and one had a tendency to fall through.
Bathroom door made access to (comode and shower only) hard to navigate. Did not like only sink located in room directly in front of first queen bed. This created a privacy matter when brushing teeth or washing up.
First night room had towels etc. 2nd night , no wash cloths or hand towels, just bath. Bath towels small and cheap. Pull out bed had not been touched by maid at all. No toiletries provided. Room very crowded with furniture.
Breakfast room on 4th floor carved out of maybe two previous suites? Hard to tell but traffic flow really dismal. Tables wobbled and people traffic caused spills and bumping. Food was typical breakfast items.
Did not like parking charge however all the hotels in area charge... shuttle to Zoo etc was easy and accessable.
Would definetly pick different hotel on next tripto San Diego area.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
socialmediacoord, Guest Relations Manager at Comfort Inn & Suites Zoo / SeaWorld Area, responded to this review, April 22, 2013
Thank you for your comments regarding your stay. We are glad you found our staff friendly and accommodating, but were disappointed to hear of the issues you had during your two night stay. We apologize for the issues you encountered regarding the room as this does not reflect the high standards we strive to achieve with all our guests. If you would please call me at 619-881-6200 at your earliest convenience to discuss your stay further, I hope you will allow us the opportunity to earn back you patronage.

Stephanie Downs, General Manager
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Lexington, Kentucky
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 7, 2013

OK, read the other reviews. They are generally accurate, so no need to repeat here. But, you weren't expecting the Ritz-Carlton, were you? The hotel is dated, every room is packed, and service is average, but the Comfort Inn is still a good value. I'll expand on a few items:

The rooms are huge. The bathroom is also huge and is among the cleanest I have experienced! The room has a FREE refrigerator, not a stocked mini-bar. The Sea World shuttle would have been nice if it wasn't completely booked in advance. So, plan ahead. Park on the street and avoid the $10 nightly parking fee! Don't stay here if you plan to spend a lot of time in the room. Go explore San Diego!

Room Tip: Spend as little time as possible in your room!
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
socialmediacoord, Guest Relations Manager at Comfort Inn & Suites Zoo / SeaWorld Area, responded to this review, April 22, 2013
Thank you for your comments regarding your recent stay at the Comfort Inn & Suites Zoo/SeaWorld. We are glad to hear you were happy with our clean and spacious rooms and bathroom. It is with feedback such as yours, that allows us to examine and continue to improve service to our guests. We hope to welcome you back during your next trip to San Diego.

Stephanie Downs, General Manager 619-881-6200
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Additional Information about Comfort Inn & Suites Zoo / SeaWorld Area

Address: 2485 Hotel Circle Place, San Diego, CA 92108
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#68 Family Hotel in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Zoo / SeaWorld Area 2.5*
Official Description (provided by the hotel):
Whether it's for a family vacation, a romantic getaway or when you're traveling on business, you can’t beat the friendly service and comfortable accommodations offered at the Comfort Inn & Suites Zoo/SeaWorld. This Choice Hotels’ Gold Hospitality Award winner offers a convenient location, excellent service and extra amenities, all backed by our Signature Guarantee. -Located on San Diego’s famous Hotel Circle, 5 minutes to SeaWorld, Zoo, Downtown and San Diego’s world-famous beaches -Five minutes from the new Riverwalk Golf Course and Mission and Fashion Valley Malls -Free deluxe breakfast buffet includes an assortment of pastries and muffins, toast, fresh fruit, choice of hot and cold cereals with milk, espresso, coffee, tea and a variety of juices. -Winner of Choice Hotels’ Gold Hospitality Award recognizing exceptional service, facilities and hospitality. ... more   less 
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Also Known As:
Comfort Inn And Suites Zoo / Seaworld Area
Comfort Inn & Suites Zoo / Seaworld Area Hotel San Diego
Comfort Inn Hotel Zoo
San Diego Comfort Inn Suites Zoo
Comfort Inn San Diego Zoo
Comfort Inn Suite Zoo Sea World

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