I have stayed here at least a dozen times in the past two years, but I am done!
Over and over I have asked for a room in the older section of the property, Not the Casa Marina side. Every time, they want to "upgrade" me to ....guess where....the Casa Marina building.
I resist, I insist, but the answer is always, "There are no other rooms available". In the past, I have battled my way into a room in the area I requested. This time, I was too tired to slug it out.
This is a big property and the Casa Marina and Casa Del Mar buildings are a long way from the Lobby, Bar, Dining room, etc. There is also a problem with the functionality of the TVs in the suite rooms. The bedroom TV is not fully functional. If you want to watch a movie, or many or the regular TV channels you are forced to use the TV in the living room. Forget about watching a movie in bed. It's not gonna happen.
There are (3) other hotels along the mile lenght of Shelter Island. Do yourself a favor and choose one of them, instead.