This hotel's pictures on the net are deceiving. It is an old, dark brown, wooden sided building, that does not encourage confidence when you pull in. It smelled like mildew in the lobby. The staff was completely inefficient and overwhelmed at check-in. We asked for a view room with 2 queens. We were put in a room so small in a dark corridor that we called it the "cupboard under the stairs", With no view and 2 double beds. We were given keys twice that didn't work, and the "maintenance man" had to come put a new battery in the lock before we could even get in. Then we went to rent a movie and it crashed 3 times. The maintenance man tried to fix it too, to no avail. Then we opened the roll away bed and found dirty sheets and bugs! They offered us a coupon off of their restaurant. Uhhh...no. Needless to say, we checked out as soon as we saw bugs. I do not recommend this hotel at all. Oh, and the restaurant staff was under staffed and indifferent. NOT a nice visit!
- Also Known As:
- Best Western Plus Island Palms Hotel And Marina
- Best Western San Diego
- San Diego Best Western
- Official Description (provided by the hotel):
- Located on San Diego's Shelter Island, the Island Palms Hotel and Marina is surrounded by the blue waters of San Diego Bay. Nestled among 6 acres of lush, tropical landscaping, this spectacular setting overlooks our private yacht marina and San Diego's largest yacht basin. Features and amenities include 227 beautifully-appointed guest rooms and suites, 2 heated waterfront pools and spas, waterfront restaurant and bar and over 6,300 square feet of water view meeting space. ... more less
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